Community insights

TrustRadius Insights for JumpTrack are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Route Management: Users have praised the system for its intuitive interface that allows them to easily load routes for drivers, make edits on-the-go without needing to restart, ultimately saving valuable time and significantly improving operational efficiency.

Accurate Proof of Deliveries: The feature providing proof of deliveries has been lauded for its precision in displaying location drop-off details and confirming boxes delivered. This accuracy enhances transparency with customers, leading to increased satisfaction and trust in the delivery process.

Digital Delivery Confirmation: Reviewers appreciate the convenience of digital proof of delivery, which includes capturing signatures upon completion. This feature streamlines operations by allowing quick access to detailed delivery proofs when needed.

Reviews

31 Reviews

ECI JumpTrack

Rating: 8 out of 10

Incentivized

April 21, 2025

Use Cases and Deployment Scope

We use JumpTrack daily to track deliveries and capture signatures. We also use it to send proof of delivery signatures to select customers. We also use the camera features to take pictures of the deliveries.

Pros

Allows us to track drivers
Allows us to capture digital signatures
allow us to take pictures of deliveries

Cons

JumpTrack automatically enters a status of Refused if no signature is recorded,

Likelihood to Recommend

Very easy to use and manage

Mike Smith

Manager in Finance and Accounting at Tampa Bay Steel (51-200 employees)

Vetted Review

9 years of experience

JumpTrack works well for our multi-area business with multiple routes.

Rating: 8 out of 10

Incentivized

March 4, 2025

Use Cases and Deployment Scope

We use JumpTrack as our first line for proof of delivery. We must maintain accurate records, including signature. JumpTrack has allowed us to do that quickly and efficiently.

Pros

Ease of use
Quick response and transfer of information

Cons

Better representation of signoff for export
Fewer screens for changing/viewing routes

Likelihood to Recommend

Works well for our multi-area business with multiple routes.

Ginger Ford

CSR MANAGER/PURCHASING in Customer Service at BAREFIELD WORKPLACE SOLUTIONS (51-200 employees)

Vetted Review

3 years of experience

View profile

Stay on Track with JumpTrack

Rating: 8 out of 10

Incentivized

September 11, 2024

Use Cases and Deployment Scope

The product allows dispatchers a way to easily trace the route of our printer delivery team for drop off deliveries. Dispatch can easily see which stops have already been made without calling and speaking with our install technicians or delivery drivers dropping off supplies to offices. This also allows dispatch to call customers and inform them if the drop off will be late. Used for all of our deliveries currently.

Pros

Let's us know if a technician will be late to their next destination
Allows us to easily store proof of delivery into already existing systems like Excel Spreadsheets.
Allows dispatch to see the route for drivers so they can advise them if a better route is available.

Cons

The interface is a bit dated looking.
Accessing on mobile with only one free hand should be easier for delivery drivers to input information.
A few bugs were still left in the production version of the software. These need to be ironed out with the next update.

Likelihood to Recommend

It is appropriate when you have high value items that you are delivering like computers and printers to offices. You need proof of delivery many times and this provides that with pictures that can easily be stored in our database. It is not appropriate for businesses that are just delivering goods where proof of delivery is not needed or you are working with low value items.

Jeremy Herman

Engineer in Information Technology at Novatech (501-1000 employees)

Vetted Review

1 year of experience

JumpTrack

Rating: 9 out of 10

Incentivized

June 27, 2024

Use Cases and Deployment Scope

For delivery of product and to show proof of condition. The amount of steps to get the route imported into the devices. The app on devices doesn't stay logged in for very long, so while at a customers site we sometimes have to log back into the app to get signatures.

Pros

Tracking of routes.
Delivery status
Route planning

Cons

Graphics could be better
more streamline detail screen
A user programable main page

Likelihood to Recommend

For most deliveries it works great getting into the app once product is placed the ability to take pictures for proof and for signatures. It gives the drivers the ability to show that they made there stop and that all products were delivered to the customer. If we get a call saying something was missing or not there we can show that it was.

Verified User

Administrator in Information Technology (11-50 employees)

Vetted Review

2 years of experience

JumpTrack

Rating: 10 out of 10

Incentivized

May 29, 2024

Use Cases and Deployment Scope

JumpTrack gives our business point of delivery signatures on the driver's device, which allows real-time proof of delivery and tracking. It also allows us to update the remaining stops during the routes to keep the other customers updated. This is a very powerful tool.

Pros

Allows optimization of routes by using real gps routing.
Gives us real-time delivery acceptance and updated times of expected deliveries remaining.
It gives the ability to provide proof of delivery immediately by order number or customer.

Cons

I have been using for around 8 years completely satisfied with the product.

Likelihood to Recommend

Because of its overall ease of use, new drivers hardly need any training. This product makes a seamless entry into the digital delivery world. With handheld devices and immediate tracking, small businesses can join the big boys like FedEx and UPS. It also saves paper and storage space as it sends signed copies back to our point of sale system for immediate viewing or sending for proof of delivery. I love it.

Mike Hughes

service manager in Information Technology at NOE Office Equipment (51-200 employees)

Vetted Review

10 years of experience

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JumpTrack is useful because it helps keep track of client hardware and delivery dates.

Rating: 8 out of 10

Incentivized

May 10, 2024

Use Cases and Deployment Scope

JumpTrack is useful because it helps keep track of client hardware and delivery dates. It helps my admin team and tech team be able to let clients know the status of the shipping and when they can expect their new hardware, etc, to be delivered and set up. JumpTrack is able to help keep all the different orders my company gets from Amazon, Dell, and Lenovo.

Pros

It lets me track orders and check on delivery dates
It lets me tell our clients when they can expect their orders
It lets me tell our techs when to expect orders

Cons

The mobile app is hard to use.
The login page is confusing.

Likelihood to Recommend

JumpTrack is very good for keeping all the clients orders straight and it is helping me keep accurate delivery times. I haven't had any scenarios where it has been inappropriate or not useful.

Verified User

Manager in Information Technology (11-50 employees)

Vetted Review

1 year of experience

The visibility JumpTrack provides allows for less of my time being taken up by tracking deliveries.

Rating: 7 out of 10

Incentivized

May 10, 2024

Use Cases and Deployment Scope

We use JumpTrack for proof of deliveries and tracking. This has truly been a time saver for providing PODs. In addition our customer service reps have the ability to see if an order is out for delivery and with some training can estimate a delivery time window. There is a function to automate emailed proof of deliveries although setting it up is a bit onerous. I have the ability to put routes in order and the populate that order to the signature capture device which helps to ensure that deliveries are made in the optimal order. This program integrates with DDMS so it writes back POD information into that program.

Pros

Finding proof of deliveries
Integration with our back end software
Some GPS data is available in almost real time

Cons

Support is lacking and finding information is very difficult. Actual issues are rarely resolved or followed up on.
If a delivery does not sync properly the data is permanently stuck and all further delivery information is lost. The app then needs to have it's data and cache erased to restore functionality. This is a major bug that needs to be fixed.
Automated POD email function is too time consuming to setup. When an email is added to one master account number there needs to be an option to populate that information to all sub accounts.
Report function needs improvement. The 'Planned vs Actual' and 'Delivery Efficiency' reports each do things that overlap, but a single report with selectable options for needed data would be much more user friendly. Currently to get the data needed I have to run both reports then copy/paste the data I want into a third spreadsheet.
Map feature on the app sometimes works well - IF the accounts are all formatted the same. If there is a suite number in the address it does not.
When changes are made to the delivery manifest through DDMS those changes do not automatically update Jumptrack, it has to be done manually.

Likelihood to Recommend

JumpTrack is the only fully integrated option for DDMS users and it is far preferable to manual signature collection. There are some glitches with the app as well as some ease of functionality improvements that are desirable with the website. Some educational material is available through ECI's Knowledgebase although finding it could be easier and it is somewhat incomplete. As a long time DDMS user this solved many problems with regards to finding POD's. The integration works well, drivers are able to do most of the daily setup themselves in the morning and having the daily stops come up in order on their tablet makes doing the job easier. This program has improved efficiency across the board. It is not a perfect solution but overall it's a better solution than what else is available.

Darrell Peer

Operations Manager at Sierra (51-200 employees)

Vetted Review

1 year of experience

View profile

JumpTrack has happened make my job easier

Rating: 10 out of 10

Incentivized

April 15, 2024

Use Cases and Deployment Scope

We have several delivery trucks and with JumpTrack we are able to let the customer now about how far out their order is or who signed for it. With the Geocode we have been able to show where the order was delivered to along with who signed for the order. Being able to see where the driver is at has also helped with customers who have hard to find locations.

Pros

Tracking the drivers
Putting the signature on the invoice
Easy to load a routes for the drivers
Able to edit the route without having to delete and restart

Cons

nothing I can think of right now

Likelihood to Recommend

Customer wanting to know where their order is and how soon they will have it, being able to pull up in JumpTrack the route and give them an estimated time that the driver should be there has happened more then once and customers have always been happy to know the driver is close and sometimes pulling in right now.

Verified User

Administrative Assistant in Customer Service (11-50 employees)

Vetted Review

5 years of experience

I'm loving JumpTrack!

Rating: 10 out of 10

Incentivized

March 11, 2024

Use Cases and Deployment Scope

We utilize JumpTrack everyday. Its a tool we use to track down our deliveries. We are also able to provide our Customers with a proof of delivery with JumpTrack. Its a tool we need to make our daily work makes sense and insures we are making our deliveries to the correct location.

Pros

Provides proof of deliveries
Accurate location drop off
show the boxes we delivered

Cons

Honestly I love it doesn't need any improvement

Likelihood to Recommend

Everyday when I train someone new I am excited to show them how JumpTrack works! New people often as how do we keep track of our deliveries to insure they are being delivered. JumpTrack! Its so user friendly easy to learn easy to teach. I enjoy going through the motions how to we gain information on our deliveries without reaching out to the drivers directly.

Verified User

Employee in Customer Service (201-500 employees)

Vetted Review

1 year of experience

JumpTrack is amazing!

Rating: 10 out of 10

Incentivized

January 25, 2024

Use Cases and Deployment Scope

We use JumpTrack to check proof of deliveries. It comes in handy for a quick look at our packages being delivered by our lovely drivers. I use it often about 5-10 times daily. I'm so glad its a tool we are able to use it very user friendly and gives all the information needed to confirm deliveries

Pros

confirms deliveries
provides a visual aid for end users on the deliveries
gives us the details we need to communicate effectively with our Customers

Likelihood to Recommend

I have Customers calling in often asking if I can check on the order to see where it is. I check JumpTrack to then forward the end user the information about how the package was already delivered

Verified User

Employee in Customer Service (201-500 employees)

Vetted Review

2 years of experience

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