KalioCommerce - A True Partner
Pros
- Great customer service. While working with them, I never felt like they were trying to sell me the next upgrade or service. They were always ready to trouble shoot a problem with me and figure out what the best way to solve it.
- Expert knowledge of E-Commerce. By virtue of having so many clients, they are able to see what works and what doesn't work and help you apply it to your business.
- The platform itself allows you to do practically anything you want to do within reason. We were able to achieve most of our requests by simply working with Kalio's support engineers coupled with our own marketing and technical team. I found their support engineers to be strong on the technical side but still able to communicate effectively with those that might not be technically inclined.
Cons
- Because Kalio has a growing client base, I find them a bit understaffed. The speed at which our company was growing, we needed to lean on them more, but they weren't always able to deliver because of the sheer volume of requests compared to their staff.
- It's difficult to physically write code within the space they have provided. I find that I have to copy and paste the code into a different text editor to read it better.
Return on Investment
- Not needing to worry about all the headaches of running a website that needs to be up. If you were to run that in-house, you would easily get a return within the first year alone.
- Allows you to focus on your business and what you're good at. The place that I worked at was not an IT firm by any stretch. Outsourcing key IT infrastructure to Kalio freed up resources and allowed focus.
