Keatext Reviews & Insights

Score8.8 out of 10

10 Reviews and Ratings

Community insights

TrustRadius Insights for Keatext are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Keatext is a versatile tool that offers organizations a range of use cases to enhance their customer experience efforts. Users have praised the simplicity and ease of implementation when utilizing Keatext for their customer feedback analysis needs. With its ability to interpret comments and opinions in multiple languages, Keatext enables businesses to gain insights into customer sentiments and trends, providing valuable information to improve marketing strategies. Additionally, the tool allows users to block certain comments for more focused analysis.

By analyzing thousands of chat conversations, support tickets, and call transcripts, Keatext provides organizations with a comprehensive view of customer issues, likes, expectations, and requests. The GUI platform and dashboard offered by Keatext make it convenient for users to manage user feedback and helpdesk tickets efficiently. For real-time assistance, Keatext also provides integrated live chat support.

Integration with popular platforms like Zendesk and survey websites enhances user feedback management capabilities. Tickets can be easily categorized using tags for seamless organization, while detailed reports and chart analysis assist in identifying and managing issues and resolutions effectively. Leveraging machine learning and natural language processing techniques, Keatext determines the positive and negative aspects of customer comments with precision.

Furthermore, Keatext seamlessly integrates with Salesforce, allowing for easy import of customer data. By streamlining the analysis of massive volumes of multi-channel comments from survey questions and social media posts, Keatext delivers actionable insights that can drive improvements in customer satisfaction. Integration with leading survey platforms like SurveyMonkey and SurveySparrow further expands the tool's versatility in capturing diverse customer feedback sources. Overall, Keatext empowers organizations to assess customer happiness, detect emerging patterns, track the impact of actions or events on customers, and optimize their overall customer experience strategy.

Reviews

6 Reviews

Keatext is useful in improving the process of data analysis and extraction in seconds.

Rating: 9 out of 10

Incentivized

January 25, 2022

Use Cases and Deployment Scope

I have had the opportunity to use Keatext countless times thanks to the recommendation of a colleague. From the beginning, the implementation of the tool was really simple, it can be used in many ways to improve marketing strategies, such as monitoring sentiments and trends.to understand customers through the interpretation of comments and opinions (comments can be interpreted in several languages and even blocked) also the analysis and understanding of surveys, emails, and calls.

Pros

You can detect or analyze feelings in French, Italian, Arabic, and English.
You can classify text and comments in different languages.
Easy to use for both professionals and non-professionals.
Use analytics to gain deep insight into what's happening on social media platforms.
Simple interface.

Cons

Data analysis is limited by version, but since everything has a solution, the ideal is to pay for the premium version to enjoy the full service.

Likelihood to Recommend

Keatext is ideal for analyzing customer texts and comments regardless of language, improving advertising and understanding the needs of each customer.

Stanley Kamal

Software Engineer in Information Technology at I2S Business Solutions (51-200 employees)

Vetted Review

2 years of experience

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Keatex has space for interpretation, annotations and explanations.

Rating: 9 out of 10

Incentivized

January 13, 2022

Use Cases and Deployment Scope

Keatext enables the organization to assess customer happiness, detect emerging patterns, and track the impact of actions or events that influence them. Keatext leads to results to simulate human understanding of textual material and generate almost instantaneous customizable reports to disseminate in strategic areas of the company and select the best options.

Pros

Keatext processes opinions in multiple languages, including English, French, Arabic, and Spanish.
Keatext also detects judgments and verdicts of both genuine and damaging trends in the annotations of processed data, facilitating verification for necessary transformations.

Cons

There are no options in Keatext to build a layer of terms, phrases and expressions.

Likelihood to Recommend

Keatext is adequate and competent for the study of texts, phrases and words in the professional area; to deliver a different approach to customer feedback to provide alternatives that shorten response times; the end goal is to respond proactively and adjust acceptable policies.

Zheng Khoo

Digital Marketing Specialists in Engineering at Atos (10,001+ employees)

Vetted Review

2 years of experience

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Keatext is a good tool for collect feedback.

Rating: 9 out of 10

January 8, 2022

Use Cases and Deployment Scope

Keatext is a powerful customer feedback analysis built for organizations to understand their customers. By using machine learning and natural language processing, the platform becomes much more efficient since companies or users of the platform can analyze the comments of their customers and determine the positive and negative aspects of the data collected.

Pros

It comes with seamless integration with other tools such as Intercom, Salesforce, Surveymonkey, Freshworks, and 399 external platforms.
Create an NPS survey to collect feedback in real time while tracking the time it takes to complete an action.
It helps to collect feedback for any stage of the process, i.e. discover, build, design, iterate, etc.

Cons

The UI / UX experience is a good tool to close the “empathy gap”.

Likelihood to Recommend

The Keatext platform helps to create better actions based on customer needs and to be able to plan effective strategies for the business.

Gonzalo Bayona Camiletti

Software Engineer in Information Technology at PLAID, Inc. (51-200 employees)

Vetted Review

2 years of experience

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Feedback analysis platform is powerful and effective.

Rating: 9 out of 10

Incentivized

January 5, 2022

Use Cases and Deployment Scope

Keatext is an accurate feedback analysis platform. It integrates seamlessly with Salesforce, allowing you to easily import your customer data. This tool streamlines massive volumes of multi-channel comments like survey questions and social media posts to produce actionable insights. Mentioning that Keatext integrates with the best survey platforms such as SurveyMonkey and SurveySparrow.

Pros

Integrates seamlessly with Salesforce.
Easily import your customer data.
You can analyze plain text data.
Dynamic reporting tools make it easy to share information and ideas.

Cons

Not available for Mac / iOS

Likelihood to Recommend

Keatext helps understand the needs of our customers. This platform quickly and accurately analyzes, groups, correlates and tracks each comment, to be able to respond quickly to situations that require immediate attention.

Austin M. Dai

Software Engineer in Information Technology at I2S Business Solutions (51-200 employees)

Vetted Review

2 years of experience

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Unlock information, instantly with Keatext

Rating: 9 out of 10

Incentivized

January 5, 2022

Use Cases and Deployment Scope

Keatext is a robust solution that analyzes thousands of chat conversations, support tickets, and call transcripts on a daily basis to provide a 360-degree view of customer issues, likes, expectations, and requests.

Pros

You can easily import surveys from SurveyMonkey.
Analyze existing survey responses.
Automatically analyze new survey responses.
You can upload data as a CSV file or integrate it directly with Zendesk, Intercom, Surveymonkey, and over 400 other platforms.

Cons

It is only available in French, Arabic, Spanish and English. I really would love it to be in the Hindi language.

Likelihood to Recommend

Keatext enables you to discover blind spots and prioritize adjustments in a timely and cost-effective manner. With Keatext, companies can analyze and identify conversations that ended in a transaction to understand decisions.

Sharon Khoo Tan

Human Resources Director in Human Resources at Civil Aviation Authority of Singapore (501-1000 employees)

Vetted Review

2 years of experience

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Keatext for AI Enabled Customer feedback Solution

Rating: 10 out of 10

Incentivized

December 13, 2021

Use Cases and Deployment Scope

We are using Keatext for managing our user feedback & helpdesk tickets. Keatext provides us with a GUI Platform with a dashboard to manage all the things on one go. It provides us integrated Live chat feature to support users in real-time. Keatext provides easy integration with Zendesk & Survey websites as well for improvised user feedback. We can also manage the tickets according to the tags so that they can provide easy categorization. Keatext provides detailed reports & chart analysis that helps us manage & identify the issues & resolutions.

Pros

Detailed Report & Analysis
GUI Dashboard with advance features
Live chat support feature
Survey & Easy integration options
Artificial Intelligence features

Cons

Remote screen connect feature need to address the user issues on real-time
Tags template needs to be provided

Likelihood to Recommend

Keatext provides advanced features such as AI, Real-time chat, Detailed report analysis, text analytics as well. Keatext is well suited for support tickets & customer feedback resolutions. It provides quick resolutions & provides higher availability to the solution to the end-user. Keatext provides auto-fill ticket options so you don't need to mark everything from start & mention all of the things again & again.

Anjali Nair

content writer specialist in Information Technology at DashClicks (51-200 employees)

Vetted Review

2 years of experience

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