Khoros Service

The main reason we use Khoros is to have a collaborative platform that our customers, partners and enthusiasts can come share their know of Qlik solutions, ask questions, get answers. they can also join advocacy programs, learn about webinars, latest product information and more. This space allows for transparency and helps people solve issues without having to open a support ticket.

It is well suited if you want a collaborative environment for interactive discussion. The ability to reach out to members to help. People helping people allows for call deflection so that some issues are resolved through knowledge and getting answers to questions from others who are using the same solutions. We find out members who have their hands in Qlik solutions provide answers that even help our engineers

I currently use the service to respond to twitter DM, Facebook Messages, Instragram DMs, iMessage and Google Message. The issue are that the application is slow when we are extremely busy. As well, the service should have some authentication option for customer service purposes. There should be an option to edit ABC chat names so that it’s easier to track conversations.

No comment, excellent for my role.

Khoros helps our creative team with social planning and publishing. It saves time and helps us gain hours managing campaigns. We also use it for social listening to stay aware of all the trends that can be helpful in our daily work, getting easy insights from the service.

Khoros is well-suited for social media planning and publishing. It is super helpful and easy to use, allowing you to gain time throughout your day. On the contrary, in my opinion, there are better tools for social listening. For example, I had the chance to try Talkwalker, and its UX is more effective.

In my organization we use Khoros Service to manage customer support. It is useful because it centralize all the interactions in one platform across social media, email, and chat. Moreover with the AI automation and the CRM integration we manage queries faster and more effectively. The collaboration and analytics tools platforms help us to enhance the communication among team to monitor the performance and to ensure a personalized service.

Khoros Service is a good tool for big organizations that manage a high volume of customer inquiries across multiple digital channels and that require a robust automation and detailed analytics.The tool is good in complex support environments with different teams. I think that it is less appropriate for small teams needing basic support without complex integrations or automation.

My team is able to create better replies by analyzing the user's path from a negative to a good state with the aid of social sentiment technologies. A profitable and productive platform as it has dashboards that are customized for each consumer is excellent. Instead of seeing social media as a standalone medium, Khoros sees it as an integrated communication channel.

Depending on your experience with situations, Khoros Care is a good fit in facilitating and managing your company's social media engagements. tIt provides seamless interface with answering any messages, reviews, and other communications sent by our users via social media. It is definitely a great tool to use for company with social media engagement.

We use Khoros Care daily to respond to our Social media account messages, chats, and reachouts. We used Khoros Care to resolve our members/customers' concerns via social media. Also, we use this to monitor engagements and manage our social media pages. It is a useful tool/ software indeed. I really recommend you guys to try this!

Khoros Care has a lot of features that are very useful to any starting company and even to a very established company like us.

Khoros Care is mainly used for Real-time Customer Support in my current organization and also for Multi-channel Engagement. Both the features help in helping the customer on a real-time basis and also help in combining different channels into one which is really helpful to avoid any confusions and also keep a track of all the customer engagements.

Less Appropriate Scenarios- A fintech company has highly specialized or industry-specific workflows that are not easily accommodated within the standard capabilities of Khoros Care. In such cases, the platform may be less appropriate for businesses with extremely unique processes that require a high degree of customization.

Well suited- financial institutions face a high volume of customer inquiries related to account management, transactions, and security concerns. Khoros Care's security features, automation capabilities, and integration with banking systems make it suitable for managing customer interactions in the financial services sector.

I use Khoros Care for comment and private message moderation, responding to users, and categorizing communication via tags/labels. This system also allows us to reference previously closed messages for quality assurance.

If you need a content management system that allows you to add a wide variety of label categorization and have multiple users logged in at the same time, Khoros Care is suitable. However, I cannot say that it's the best system to use. There are other systems that have the same or similar features without as many issues.

Social media monitoring was what we wanted to achieve using this tool. We needed a tool to aggregate all our social media interactions, listening to what users say and provide reports on all such interactions.

KC is suited well for social media listening/monitoring and engagement. However, with how twitter has pivoted, I think the offerings have dropped. Suited for omnichannel messaging but at the price point, UX, features list, KC should find some footing in this competitive market as there are many other tools that offer slightly better experience for the same price if not cheaper.

Used this tool very briefly when I signed up for an internal internship program within my company. I applied to work with our marketing and social media team just to add more feathers to my cap. Our team used it to manage communication via different channels to connect with the customers.The good part is the tool can be easily integrated with multiple social media channels, and customers can easily send their issues which can also be addressed in real-time. Analytics is also great.

Helps industries who need to go an extra mile and provide great care to their customers by listening to their needs and provide real-time resolutions. It is extremely helpful in connecting with your customers the way they want via different social media channels and less of hassels.