TrustRadius Insights for Kibo eCommerce are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Recommendations
Users who have provided feedback on Kibo have made several recommendations based on their experiences. The most common recommendations are as follows:
Users have praised the excellent support offered by Kibo, noting the responsiveness and helpfulness of the support team.
Kibo's new NG website platform has received consistently great feedback and is highly recommended by users for its improved performance and functionality.
Users appreciate the robust features of Kibo's e-commerce platform, describing it as best-in-class with desirable built-in features.
These recommendations highlight the positive aspects of Kibo, such as its strong support, enhanced website platform, and comprehensive feature set.
We use Kibo for our eCommerce platform. The company and partner network has been excellent at supporting our needs, and our relationship has been very healthy for many years. They have continued to add valuable services like Personalization and Order Management to help our business grow and thrive.
Pros
eCommerce
Personalization
Support
Value
Cons
Transparency
Timeliness
Cost
Likelihood to Recommend
If you need to build a storefront or headless commerce and your needs go beyond what vendors offer or feel limited by what their platform provides, Kibo has always been very extensible and responsive to our changing business needs.
VU
Verified User
Director in Information Technology (501-1000 employees)
Our company is relatively new to the eCommerce world and
Kibo has been an outstanding partner in building a highly effective solution. We are now successfully operating
a basic BOPIS business on two separate company websites, with unique store locations
and product assortments. The
functionality and flexibility we have with the Kibo platform has been instrumental in managing our current business model, as well as planning future expansion
efforts.
Pros
Detailed Business Reporting
Strong Promotional Discount Functionality
Easy to use Marketing Tools
Cons
Easier to use Product Recommendation functionality
Likelihood to Recommend
Setting up product types and filterable facets for the first time with our assortment was easy to implement on the Kibo platform.
We are migrating off Magento and over to Kibo eCommerce to help manage our B2B digital functionality. We had 3 major concerns that led us to Kibo... the overly complicated pricing structure, an ERP that does not have prebuilt integrations, and a fairly unique distributed inventory model. Kibo eCommerce was able to manage each of these with out of the box functionality.
Pros
Complicated Pricing structures
Buy online Pick Up In-Store with transfer capabilities
Customer Service
Microservices / API Intergrations
Cons
Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.
Likelihood to Recommend
If you are a small company that is looking to start your ecommerce journey, Kibo might not be right for you. But if you are a B2C or B2B company looking to expand or grow your current ecommerce functionality or sales, you should consider Kibo. Kibo is like every platform, there are things it does very well and areas that still needs to grow. So strongly consider your top 5 needs and see if Kibo can solve those problems.
We use the Kibo eCommerce platform - formerly Mozu - to power our two DTC websites and two B2B websites, along with several international content sites and web-based tools for partners, both domestic and international. We have used the inherent flexibility of the platform to support our particular business rules and use-cases.
Pros
API-first architecture
Flexibility around roll-your-own business logic
Promotions engine handles our needs.
OOTB integrations are plentiful.
Cons
Documentation can be old.
API documentation needs to include sample code, specifying required data/fields.
Tier-1 support is slow to review tickets and can't help with technical issues.
Likelihood to Recommend
The platform has flexibility at its core and we have made full use of that capability. Even if Kibo [eCommerce] hasn't been ready to provide features and functions we need, we have the opportunity to build them ourselves. The platform started as Mozu and while it was relatively well-developed for DTC, it lacked a lot of basic B2B functionality. As a result, when we were ready to move into that arena, we built a lot for ourselves (including a multi-level account system and a tool to manage it). Keep in mind, too, that Kibo eCommerce is part of a larger suite of tools. The company has purchased a mobile Point-of-Sale system, Baynote, Certona, Monetate, and an OMS. If you need a full-scale solution, they can offer a lot. As I mentioned previously, their support and documentation need shoring up. They're not terrible, but they hinder (rather than help) when it comes to fulfilling the platform's promise of letting the customers be self-service in building out their capabilities.
We use the Kibo eCommerce platform for multiple retail websites. (Single company, multi-site.)
Pros
Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
Native responsive design in the latest version is great.
Dynamic product categories is a big win.
Cons
The discount engine is challenging and not nearly as robust or easy to use as the former MarketLive counterpart.
Some of the product functionality that was native to the MarketLive platform has not translated well (or at all) to the Kibo NG version.
Likelihood to Recommend
Overall, a great eCommerce platform. I do think, however, that there are many things built into its predecessor that still need to be incorporated into the Kibo version.
Hosting and support are top-notch and very responsive at any time of day or night.
Adding new features and capabilities should be a bit more streamlined and it would be nice to see 3rd party integrations and features become included standards sooner and with greater frequency.
We use Mozu as our primary eCommerce tool to sell and manage all orders for our customers.
Pros
Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
Cons
Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
Mozu management doesn't care about clients.
Mozu is not SEO friendly. It does not follow SEO best practices.
The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
Data migration for products is exceeding difficult. Order data can not be migrated at all.
Likelihood to Recommend
Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
