TrustRadius Insights for Kissflow are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Clear and Intuitive User Interface: Users have consistently praised the clear and intuitive user interface of Kissflow, making it incredibly easy to use and navigate. Many reviewers have expressed their appreciation for how easily they can see workflow tasks assigned to them, as well as workflows they have participated in or are pending approval from others. The user-friendly interface allows for quick and efficient completion of tasks.
Cloud-based Accessibility: The cloud-based nature of Kissflow is highly valued by users, with many expressing their appreciation for the ability to access the software from any internet-connected device. This eliminates the need to be on a specific network and makes it convenient for users who are always on the go. The accessibility ensures prompt response to tasks, avoiding bottlenecks.
Automation Capabilities: Users have highly praised the automation capabilities of Kissflow, noting that it significantly reduces the need for paper in menial tasks and enables the automation of entire processes. This feature has been particularly appreciated by educational institutions as it eliminates manual paper-based processes such as obtaining signatures or initials.
We use it for PO approval and receiving items. Then sync Kissflow to our accounting software so the information could sync automatically once built out and mapped. We also use Kissflow for vendor reregistration purposes. Which then syncs the information into our account system Sage Intacct with the vendor's information including uploading the attachment (W9). Along with an approval process. This makes adding vendors across multi-state locations easy.
Pros
building workflows
approval from email
setup and organizing of data sets
Cons
marking items as being received
editing POs either during the approval process or even POs have been approved
having options to edit fields easier, right now in our setup IT is limited to make changes
Likelihood to Recommend
depending on the size of the company using the software and the purpose Kissflow is alright. It seems to be geared towards smaller companies that are not using robust accounting software and don't need real PO receiving tracking. Kissflow is a great simple solution but do not have the options to edit POs once they've been approved. The item mapping is also limited.
VU
Verified User
Manager in Finance and Accounting (201-500 employees)
We switched to Kissflow [School Cloud] for two different workflows in our school district. In just implementing one to replace another company, we saved more than 60% of the cost of the other company ($23K to $9K). It was a bit challenging to get set up but that was because we didn't have the correct point person to set it up. It has been easy after the set up. We really need to expand it and add additional district workflows, including on boarding and tracking position requests.
Pros
Ease of use
Clear for users
Staff can track work more easily
Cons
Available how to videos on line to assist staff in set up
Likelihood to Recommend
We've used Kissflow [School Cloud] in order to track parent requests for transportation in the SpEd department. It has been user friendly for parents to input a request and staff to review, double check school sites and locations, and set up specific routes to meet the needs of students and communicate the info back to parents.
KiSSFLOW is used in my company's operations and marketing departments. For marketing purposes, it's mostly used to submit tickets to graphic designers in order to receive artwork. The operations department utilizes it for employee bonus submissions and auditing as well as a couple of other accounting processes. If your business has certain processes that are poorly organized or difficult to track, KiSSFLOW is a potential task management solution that you may want to look into.
Pros
You can design your own workflow by determining what information is required, who a ticket routes to, and who gives final approval.
Interact with other involved parties, easily answering questions and delivering feedback throughout the entire process.
Access your complete ticket history. If there's a file that you need from a past ticket (that perhaps you can't find on your own desktop) it's easy to find in KiSSFLOW.
Cons
KiSSFLOW functions completely adequately, but I have fairly high expectations when it comes to software. In terms of interface and user-friendliness, it's somewhat average.
Likelihood to Recommend
KiSSFLOW is well suited for a small to medium-sized organization that requires some amount of back and forth communication in its business processes. If you don't require as much communication and don't have to monitor your team quite as closely, something like Asana might be a better and more cost-effective task management tool.
VU
Verified User
Manager in Finance and Accounting (501-1000 employees)
It is mainly used to launch/activate new products, a process that touches most departments. It helps keep track of all the steps required to be completed by different individuals across the organization in order for us to be ready to sell a product.
Pros
I appreciate the automatic email notifications when it is your turn to complete a task. This keeps everyone on track.
I appreciate being able to "reassign" a task as well--leaving flexibility for some folks to cover for others when needed.
I appreciate the personal check-ins from our rep, asking how things are going. That makes me feel like someone is paying attention and wants me to be happy with the product.
Cons
I would like to see the option of having two different people assigned to a task, and whoever gets to it first can accomplish it instead of an administrator having to reassign in some cases.
It would be nice if a comprehensive record (spreadsheet?) could be kept, capturing and codifying the data input into KiSSFLOW forms along each sequence of tasks.
Likelihood to Recommend
We use KiSSFLOW for purchase requests and product launches, and it works well for those things. We have not fully explored all the other applications KiSSFLOW might help with.
I consulted with a local company that was having trouble with their workflow. As a small company, they were having the kind of issues you get when you have few employees, a lot to do, and little time to do it in. The kinds of activities huge corporations tackle with 50 employees and a fully stocked breakroom. The school I worked with had no idea how to approach their organizational issues and my current position recommended I consult with them for a short time to help resolve the issue. At the moment, KiSSFLOW is solely a workflow solution for them and they use it strictly as such. This is why the program works so well, too -- it doesn't pretend to be anything else. It is a workflow process program and it knows how to use its strengths for exactly that.
Pros
They know what they are. You aren't going to get a Workflow program that also wants to be a CRM. You will get the equivalent of an electronic assistant going from station to station, taking care of business and giving you the end result.
Paper. It reduces the amount of paper needed for menial tasks tremendously. You can automate an entire process. As an educational institution, you may still need paper copies, but you aren't waiting for John Doe to sign Line 3, then Jane Doe to initial, and so on and so on with a paper form.
Tracking. If you need to know where things are in the process, the fact that this program is dedicated to workflow makes it incredibly easy to identify where people are in the sales flow.
Customer appreciation. When your workflow is stronger, faster, and better, the customers feel it. They feel like you are right there with them and getting things moving.
Cons
Learning. If you are coming from a 100% paper process and have employees who know nothing more, then there is definitely a learning curve. You will need to bring someone in to help you train employees on the core concept of the change (the "Why are we doing this" questions). KiSSFLOW does have support, but this is more getting down to the details in your own work environment.
Visual learners will love it, but not non-visual. If you are an accountant, and your brain works like an accountant, then this program will be difficult to learn. It is very visual, and I have seen more success with visual learners than any others.
Bugs. A few years ago, there were a lot of bugs. There are not that many anymore. This is to be expected with any program, so if you are training an impatient staff who doesn't do well with error messages, you will want to be sure to pad the training sessions. I have not seen error messages in a long time; however, the nature of the beast is that you won't see one until you actually find one...
Likelihood to Recommend
Workflow. I would absolutely, 100% recommend it for a school, in Admissions, and I would recommend it to any small company who has an issue with workflow. The best thing about the program is that it knows what it is, and knows what it wants to be. You aren't going to sit down to work with KiSSFLOW and end up being sold an HR program. To make it work just right, find the person who truly understands how your business works. Have them build a workflow which takes care of the tedious tasks, and then let them train others on the process. You will find that your productivity increases, and that your paper costs decrease.
We use KiSSFLOW throughout the organization. KiSSFLOW helps organize the decision-making process by making sure all the steps in the process are followed the right decision-makers and taskmasters get the materials needed at the right time in the process. KISSFLOW has really reduced the decision-making time and the entire process function time making us more efficient. we use KISSFLOW for several multi-step decisions and multi-step processes.
Pros
Process - Course changes, additions, and cancellations.
Decision-making - Program course substitution requests
Perhaps an easier way to breakdown content areas for the assigning tasks.
I really can not think of any additional recommendations. KiSSFLOW really does a nice job of routing the materials.
Likelihood to Recommend
As mentioned, KiSSFLOW really excels with the routing of questions, decision-making, and the execution of tasks when those entities are not in close proximity. KiSSFLOW instantly delivers the question or task to the next decision-maker or taskmaster using the internet. Thus distance is not an issue, snail-mail does not apply. KiSSFLOW does a nice job of tracking and archiving all activities for complete control and verification.
We use KiSSFLOW across multiple departments to streamline our business processes. The way our company is structured, administrators have forms, emails, and paper coming from every direction. KiSSFLOW allows us to generate a form containing all this information that is then digitally passed along a chain of approvals, while also retaining the information acquired and making it searchable.
From Capital Purchase Orders to Travel Requests, we've found a multitude of ways to automate our processes. Instead of leaving a paper trail from desk to desk among offices, to having a cloud-based platform that allows users to submit and approve from almost anywhere and keep track of the progress, KiSSFLOW allows us to focus on other aspects of our business.
Pros
Ease of Use: It's easier to use and see workflow tasks that are assigned to you, workflows that you've participated in, or workflows that are pending other peoples approvals. From a development side, it's easy to pick up and begin creating processes if you know Excel formulation, which is easily researched as well.
Ease of Access: Since KiSSFLOW is hosted in the cloud, you can access the site from any internet connected device. All you have to do is sign in with your account, as opposed to needing to be on the network to access like our previous system.
The App: This is a feature we really hope to get a lot of use out of. With the way our business is structured, there are a lot of Regional positions that are always on the go. Because our current system requires a user to be on the network to access, this makes it hard for these roles to respond to tasks, causing bottlenecks. With an app available, along with push notifications, we can keep these tasks responses on pace with the associates required in that task.
Cons
Workflow Design: There isn't a copy/paste function when creating the workflow, and you can't move a workflow task between parallel branches. This becomes a pain point when an item has 98% of what you need, but you can't copy it and place it in another branch to make the last tweaks. Instead, it needs to be completely recreated
Interface: While I like the current design features, which make it easy for an end-user to find their tasks and items, it would be nice to also have some flexibility within the platform. Things like being able to groups apps under a category or tailoring the look and feel of the page a little more would be a welcome addition.
Likelihood to Recommend
KiSSFLOW is very flexible to company size, and with webhooks and Zapier functionality built-in, it's great if you want to run automated or manual workflow processes, or a combination of both.
With our company structure, there are many paths a workflow can take that get funneled up the chain, which would be a mess of paper (and desks) trying to approve, track, and retain. With Reporting features built in, it's easy to do all 3 of those, while streamlining the processes and being able to retain the approvals behind them.
The KiSSFLOW platform is being used at our school to manage purchase orders and check requests.
Pros
We had been looking for a way to streamline an approval process for expenditures and found this company. Over the last few years, this tool has made our workflow seamless.
The support team from KiSSFLOW is also first rate. They respond very quickly to questions or concerns if or when they arise. We have been online with this service for several years with little problems.
The tool is extremely powerful and easy to customize. In the past, they helped us set up our first few forms too.
Cons
There are very few cons to using this software. In the early days, Google integration was problematic due to permissions. We contacted them and they customized and improved the file upload tool.
Likelihood to Recommend
The best use we found was for setting approvals for spending. The user selects the administrator needed for approval and after submitting the request and email is sent to the admin automatically. Once approved it moves on to the business office to be reviewed and implemented. This workflow is very effective.
VU
Verified User
Administrator in Finance and Accounting (51-200 employees)
It was being used to organize tasks and in new hire processes.
Pros
Clean interface
Good support
Customization
Cons
Slow
Clunky at times
Mobile app
Likelihood to Recommend
It was good in general workflow, but it fell behind on unique processes as the customization on it was good but not quite good enough to get us where we needed to be.
