New age solution with good service
Use Cases and Deployment Scope
Knowlarity IVR eases overall contact center requirements by migrating the entire contact center requirements to the cloud, making it easier to set up and manage, and providing a modern interface that is convenient for agents. Used knowledge of Vedic maths to manage leads. This software is suitable for incoming calls. Outgoing calls have minor issues, but they work better than other players.
Pros
- Incoming call record.
- Agent group.
- Call list.
- Dashboard for analysis.
Cons
- Notifications is bad.
- Dashboard is not user friendly.
- UI and design for dashboard is not good.
Return on Investment
- We converted more sales.
- Vai call only 10℅ more leads are converted.
- Every single client were address via call record.
Alternatives Considered
MyOperator
Other Software Used
monday.com, Freshworks CRM, Mailchimp, Calendly
