Kount, an Equifax company

We primarily use Midigator for chargeback prevention. We're planning to start using it for disputes as well.

• Prevent Flow

• This has helped to decrease the number of chargebacks reported to our merchant processor as we're using a combination of PreventFlow and Rapid Dispute Resolution through Midigator.

Keap, Iterable, WordPress, Slack

We utilize Midigator with a multi-faceted approach.

1) We use Midigator, most importantly as a chargeback mitigation tool. We receive alerts via email directly from the Midigator dashboard, and we have 24 hours to respond to the Prevention Alert. We approach these alerts quickly and efficiently, and it helps our company prevent numerous chargebacks as well as save significant dollars each month. The system essentially pays for itself over time.

2) We use the Midigator Dashboard as a hub to respond to chargebacks (when unable to be prevented) across our multiple Merchant IDs (MIDs). We have had up to 4 MIDS at one time, and each of them had its own gateway, and it became difficult to manage (numerous logins, sign-ins). By consolidating all of those gateways onto Midigator's Dashboard, we save hours per week, tens of hours per month, and prevent headaches by not having to navigate several sites to execute one simple task.

• Chargeback Prevent Alerts
• Chargeback Response Alerts
• Daily Chargeback Report
• Midigator Dashboard (a hub for where we conduct nearly all merchant processing response action)

• Positive - we've saved a lot of money with prevention alerts that would have gone into a dispute status costing tens to hundreds of dollars per dispute. The prevention alerts allow us the ability to take care of the client and avoid going down the dispute road.
• We have not really seen any negative ROI. This has helped us manage a health chargeback rate well below industry guidelines and increase consumer confidence along the way.
• We have been able to move forward in confidence, knowing that our merchant processing status is in good shape by being able to prevent disputes and take good care of our clients. We recommend Midigator to our colleagues.

Kount

Keap, Slack, NMI Payment Gateway

I use Midigator to help me save a couple of chargeback alerts from becoming actual chargebacks, we often have cardholders trying to take away the money that belongs to us, without trying to communicate directly with the company, they just call their banks and try to start disputes. That's where Midigator comes in and sends us alerts regarding these issues, which is where we take the initiative to call the client and resolve it directly with them before these alerts become actual chargebacks.

• Alerts
• Chargeback uploads
• Efficient responses

• We have had more time to prevent chargebacks
• Easier way to keep track of chargebacks
• Helps save time

Merchant e-Solutions, Authorize.Net, Electronic Form Solutions

It's good, but the delivery of alerts is a bit clunky, and I need to pay staff to advocate for us to get credits back in certain instances. If not for this, I could use Midigator completely passively, and it would be more valuable, but it is still a good tool for us here. We do find the early alerts valuable to prevent chargebacks.

• Alerts accuracy
• Alerts timeliness
• Constant customer support as needed

• It's been a positive ROI overall
• It took an investment of time to fully understand how to work with Midigator
• The product seems to have been improved over time with feedback, and the experience and ROI are improving

Ethoca and Verifi Global Payment Gateway

Ethoca, Stripe, Shopify

Midigator has been very impactful for our company. We were able to curb our chargeback rates to as much as 75%. I truly love working with the Midigator staff they are friendly, super helpful, and get the job done in a snap. We will continue to grow and Flourish with Midigator as our partner!

• Prevent Flow
• Broad reach
• Timely Services

• Dispute rate is at an all time low :)
• We're able to communicate with our customers before a dispute lands on Stripe
• We can confidently implement our subscription service

Stripe, Shopify