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Optimum Solutions HRIS (discontinued)

Score9 out of 10

10 Reviews and Ratings

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What is Optimum Solutions HRIS (discontinued)?

Optimum Solutions, Inc. was a software development company providing Payroll, Human Resources, and Time & Attendance software for both the IBM iSeries (AS/400) and Microsoft Windows platforms or in the cloud. In October 2019 they were acquired by Kronos, Inc (now UKG after merging with Ultimate Software). Former Optimum products are now supported by Kronos / UKG, and are no longer sold available for sale.

Categories & Use Cases

Media

Main Employee Screen

Key Features

Learn about the best (and worst!) features Optimum Solutions HRIS (discontinued) has to offer, as determined by TrustRadius' reviewers.
Based on 10 ratings of Optimum Solutions HRIS (discontinued)'s features
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Top Performing Features

  • Pay calculation

    Pay calculation provides for computation of employee pay with state and federal deductions.

    Category average: 9

  • Direct deposit files

    Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

    Category average: 9

  • Salary revision and increment management

    Salary revision is the ability to modify individual employee pay.

    Category average: 8.7

Areas for Improvement

  • Benefit plan administration

    Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.

    Category average: 7.9

Reviews

What users are saying about Optimum Solutions HRIS (discontinued).
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Optimum Solutions HRIS has the best customer service

Incentivized
Janet FawcettView profile
Business Systems Analyst in Information Technology at Weldon, Williams & Lick (201-500 employees employees)

Pros

  • First and foremost in my opinion Optimum Solutions has great customer service. We are assigned a specialist and can work with that person for every issue or question that arises. The specialist becomes familiar with our company and processes which makes interactions with them faster.
  • Optimum Solutions knows our business and offers helpful ways for us to work with their software to achieve our goals.
  • The turn around time for any question or issues is usually 2 hours or less. If our specialist doesn't have an answer they will work diligently with other employees with the company to provide us an answer in a quick amount of time.
  • Everyone I've dealt with at Optimum Solutions is friendly and knowledgeable . You can tell they love what they do and are always willing to help. Most employees have been with the company for a long time which tells me it's a great company to work for.

Cons

  • We are currently using the software designed for the iSeries but are moving to their Windows platform. We are moving to the Windows platform to gain some functionality in terms of a robust Employee Self Service module.
  • In the iSeries software the Payroll and HR functions are separate which makes it a little more difficult to see the whole picture of the employee record. In the Windows version the Payroll and HR functions work as one.
  • The security for the iSeries side is a bit cumbersome in my opinion but we hope that is not the case in the Windows version of the software. We are planning to open up parts of the Windows version to the employee supervisors.

Return on Investment

  • Optimum Solutions lets us run all our payrolls seamlessly.
  • If we have any questions or problems Optimum Solutions is just a phone call or email away. The Customer Service is the best.
  • With the purchase of the Employee Self Service module that will be implemented in January of 2019 we will be able to eliminate the printing, folding, and distribution of check stubs as they will be available through self service. Also W2 information will be available there as well so no re-issuing of lost W2s saving us time and money.

Other Software Used

SAP Crystal, Spiceworks

As simple or as complex as you want it to be.

Verified User
Administrator in Human Resources (201-500 employees employees)

Pros

  • The setup of Optimum HRIS was intense as the software comes as a basic shell and everything is personalized to our organization. All earnings codes, leave time, employee types, job codes, taxes, etc. are set up for each company. While this was almost overwhelming at the beginning, we have so much control over the set up and better grasp of the inner workings of the system.
  • Tax updates come quickly and are easily applied. This is especially welcome at year end.
  • The built-in reporting is robust and offers a lot of options, but the ability to dig in to the database using SQL and Excel allows for very powerful reports that are infinitely personalized.

Cons

  • The web interface for Optimum HRIS has been less than user friendly but recent updates have definitely shown an improvement.
  • Cosmetically (and nothing to do with functionality), reporting could be "prettier" or allow for customization.

Return on Investment

  • More accurate payroll processing
  • More accurate tax payments and reporting

Reasons To Implement Optimum

Incentivized
Verified User
Professional in Human Resources (201-500 employees employees)

Pros

  • Optimum provides fields for just about everything any HR professional would need to track so I found it particularly helpful to have a system that could track Worker's Comp, OSHA and training all in one place.
  • The reporting tool is user friendly and extremely helpful when having to analyze large packets of data.
  • Setting up Optimum in our environment was also a lot easier then other systems I have had to implement in the past and their customer service was very responsive.

Cons

  • When exporting reports to Excel I found the formatting to be difficult to work with and having to reformat the reports can be a nightmare. My company's IT department created its own business tools to make the reporting format more user friendly.

Return on Investment

  • From an HR perspective it was great being able to provide executive leadership reports that otherwise would be almost impossible to create or provide. Being able to customize a report in minutes consisting of live data was great in helping HR's credibility.