Lansweeper Reviews and Ratings

Rating: 8.6 out of 10

Score

8.6 out of 10

Community insights

TrustRadius Insights for Lansweeper are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Effective scanning capabilities: Many users have praised LANSweeper's scanning capabilities, stating that it allows for an in-depth look at devices on the network. This feature has been identified by several reviewers as one of the key strengths of the software.

Extensive reporting functionality: Several users have appreciated the extensive reporting functionality offered by LANSweeper. They mention being able to generate a wide range of reports, including checking RAM in groups and identifying necessary upgrades. This flexibility in reporting has been highly regarded by multiple reviewers.

Useful for device identification and management: Users have found LANSweeper to be highly useful for identifying and managing various devices on their networks. It enables them to address issues such as local printers not allowed on the network or end-of-life devices. The ability to quickly access printer statuses, including toner levels, paper availability, and service errors, has also been highlighted by users as a valuable feature of LANSweeper.

Reviews

14 Reviews

Easy to deploy

Rating: 8 out of 10

Incentivized

May 30, 2023

Use Cases and Deployment Scope

With all the IT asset across various office globally, we need to have a centralize IT asset management software to inventories all the IT assets (hardware and software) in my organization as a single source of truth. The benefit of this SaaS product is without the need to install agents on all IT equipment for discovery and making it easier to deploy.

Pros

No installation agent required
Able to identify all IT hardware and software that connected to the network
Yearly audit make easy and simplied with the accuracy of the IT asset reporting

Cons

The reporting needs to be more details though there are many options available.
Patch management is not easy to use and confusing
The user interface need to be improved

Likelihood to Recommend

Lansweeper have so many features it has available for use by IT professionals. It also allows us to search all IT assets that are connected to the network, including hardware details and software versions that helping us keep track of all our assets. The user interface is a bit outdates and controls are not exactly intuitive.

Andy Wong Wing Cho

Corporate IT Manager in Information Technology at Yinson Holdings Berhad (501-1000 employees)

Vetted Review

2 years of experience

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Lansweeper - Total IT Asset Control Solution

Rating: 10 out of 10

Incentivized

June 2, 2022

Use Cases and Deployment Scope

We use Lansweeper in the company for several functions, among them it is related to the inventory and control of all assets in our network (Desktops, Notebooks, Servers, Switches, IP Phone, Materials in stock...) in addition to keeping the monitoring of our environment VMware Hypervisor. We recommend using Lansweeper for a company's entire IT environment by taking inventory of assets online. Lansweeper enabled us to successfully pass 5 Microsoft audits in compliance.

Pros

Remote management of servers and workstations
Licensing Control
centralized management dashboard

Cons

Lack of more details in the reports
Active Directory central management role
System management with detailed ACLs for multi-users with different types of permissions and responsibilities

Likelihood to Recommend

Luis Silva

Support Analist SR in Information Technology at Datacom (201-500 employees)

Vetted Review

16 years of experience

Good for that mature IT department

Rating: 9 out of 10

Incentivized

March 12, 2020

Use Cases and Deployment Scope

Lansweeper is used for many IT functions. It shows me all my network-connected devices, including details about my PC's and Servers. I can see what processor, RAM, and Hard drives they have, so if I'm planning to upgrade, this makes it easier. I can also see who is logged on to that PC and its IP address. It also scans the PC's for what software they have and if the hard drive is full. You can create canned or custom reports using simple SQL code that many users provide to create the reports and alerts. I have one alert that tells me if a printer is getting low on toner. Another that looks at my domain server for any users that have locked their account. I also have a very nice helpdesk module that you can also create reports and alerts on. Lansweeper is so easy to create what you need due to the SQL aspect of it. And if you have less than 100 devices, it's free.

Pros

Helpdesk - Easy to create tickets or projects and manipulate them even links to a calendar to schedule events.
Reports and Alerts are so customizable, and you can download tones of them online. Any reports can be turned into an alert that can be emailed to you IF something matches your criteria.
Network device tracking to see what you have and details about them are excellent, and set up was fast and straightforward as it scanned my network easily.
Tracking what software you have. Other software tracking programs I have used gave too much info; this gives you only what you need to see about what software it finds. And yes, you can create more custom reports or alerts.
Great for Scorcarding due to the reports you can make
You get alerts from Lansweeper of major software updates and the SQL code to copy and create a report to check all your PC's to see if they have the right updates.

Cons

The menu bar is too bunched up, and it uses a hover over to pull-down menus. I'm always hovering over the wrong thing and have to move my mouse away then go back to hover or click on what I want.
I would like to turn off the hover-over on helpdesk tickets. It pops up too fast before I can ready my support ticket subjects.

Likelihood to Recommend

<ul><li>Lansweeper is well suited for any IT department, from small to mid-sized. This would be for that advanced IT person that understands they need to see what's on their network and a little about SQL to create Reports and Alerts.</li><li> It may be too much for that small 5-10 user company, but remember its free if you have 100 devices or less.</li></ul>

Mike Bursack

Technical Operations Manager in Information Technology at Clock Medical Supply (11-50 employees)

Vetted Review

1 year of experience

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Lansweeper - Essential IT Tool

Rating: 10 out of 10

Incentivized

February 20, 2020

Use Cases and Deployment Scope

Form helpdesk to an automated inventory scan, Lansweeper has saved us so much time it's immeasurable. We (for the IT department) bought Lansweeper primarily to keep up with software licenses and to manage hardware warranties, but it's a very valuable asset management tool all around. We probably only use a few of its functionality, but it's worth the lesser price just for that.

Pros

One of the best asset manager
Allows you to detect all computers on the network

Cons

I can't think of anything negative about this product as it does what it is built for.

Likelihood to Recommend

I am a big fan of software scanning and software license information. Lansweeper saved us dozens of hours of license and asset detail collection so far. All the functionalities are there, and they are flexible but do require some research from time to time. The same goes for deployment and reporting. The tools are there, and quite a lot of default content is available, but if you want to take full advantage of the tool's power, get creative, and do some research.

Verified User

Professional in Information Technology (501-1000 employees)

Vetted Review

3 years of experience

Simple, Powerful, Cheap Asset Inventory Management Solution

Rating: 9 out of 10

Incentivized

September 20, 2019

Use Cases and Deployment Scope

We are currently utilizing Lansweeper as our go-to IT asset inventory database. Prior to installation, we were able to discern data from Active Directory, countless Excel sheets, and "chicken-scratch" notebooks to track inventory and serials. Lansweeper has allowed us to centralize our inventory into one location, which automatically updates as we make changes to our environment.

Pros

Scanning and detecting devices on our network - in most cases, it can determine what type of device it is and pull all relevant details from that device into searchable fields.
Fantastic support and communication from the vendor - including publishing new report templates monthly that you can import into Lansweeper to assist with security audits and updates.
Easy and intuitive helpdesk feature that allows you to track requests against specific assets.

Cons

The reporting module is very involved - if you're familiar with relational databases, it will help - but for the common user, there isn't a wizard driven process for creating reports.
Interface overall is dated - but is still functional. A new, cleaner interface would be welcomed.
Really needs an alert module to immediately notify when thresholds have been met - currently, you schedule alerts that check at certain times to see if a threshold has been met - it is not immediate.

Likelihood to Recommend

Lansweeper I believe is well suited for any environment - its low cost and small footprint make it an easy addition to any organization, big or small, that is looking for an asset inventory solution that can either replace or supplement existing asset management systems. It may not be well suited for situations where a lot of customization is necessary, such as pulling in custom fields or details from equipment that don't reside in a registry.

Brandon Patton

Manager, Information Technology in Information Technology at Engineering Innovation (51-200 employees)

Vetted Review

1 year of experience

View profile

Inventory tool you need for your business!

Rating: 9 out of 10

Incentivized

May 16, 2019

Use Cases and Deployment Scope

In our university, Lansweeper is mainly being used for computers and hardware inventory over the network and outside our network. We needed an inventory solution that wasn't requiring the server to probe the clients for security reasons. It's now being used by nearly all our IT staff departments. Also, we needed something where we could show data on multiple angles because we have different IT teams over several buildings that support specific VLANs of machines.

Pros

Lansweeper is grabbing lots of data from the machines without slowing the network and the client machines. We can easily get all the installed software data, hardware and linked hardware and all the user you can grab from the AD (computer and user).
Lansweeper can now scan Windows, Mac and Linux with an agent installed (or not if you want that the server is the one pulling the data).
The web interface is really friendly user and offers lots of possibilities to personalize your dashboard as you see fit.
Reports engine is really powerful and easy to monitor your machines and also your security issues.

Cons

I don't know why Lansweeper decided to integrate a helpdesk within its inventory software but I think its a pain cause if you only want to use the inventory, you have to disable several things in your UI.
It's using your AD hard. So watch out when you decide to pull data from your AD to complement your LS data cause it's gonna open and close one connection per object which is insane.
It would be very helpful to be able to get mobiles linked to LS without having to use hardcore infrastructure provided from Apple and MS.

Likelihood to Recommend

Lansweeper is well suited for small, medium and large businesses with LAN-only devices and outside as well. It's great to scan all sort of things and reporting them to you in the way you want (graphics, charts, tables, etc.). I have no clue about their help desk features cause we're not using them but I could see a benefit from using one tool for two things. It still has some room for improvement for mobile devices and MacOS and Linux devices scan with agents, but they're working on it so there's hope.

Jean-François Hallée

Analyste en informatique in Information Technology at Université de sherbrooke (1001-5000 employees)

Vetted Review

4 years of experience

View profile

Easy to use product with great features

Rating: 8 out of 10

Incentivized

December 19, 2018

Use Cases and Deployment Scope

Lansweeper is being used by the IT department for the City. We use it to track IT assets and pull data from it for use in our chargeback calculations. We also utilize it for planning our replacement schedule each year for end-user systems.

Pros

Automatically scans the network and populates assets with detailed information
Checks support sites for remaining warranty on assets and populates that with the asset record
When scanning networking equipment as well it links assets to what switch and port they are connected to
Use of custom fields and groups for sorting assets
Simple to use

Cons

There is not a clean way to remove assets from active inventory, but keep them in the database.
Deleting the asset from the system deletes it from the database.

Likelihood to Recommend

Pro: Easy to set up and start scanning the network. Multiprotocol support. Multi-device support. Linking assets such as monitors to the desktop they are connected to. Linking devices to the switch and port they are connected to.

Con: Price is making a large jump this year. Needs a better way to remove assets from reporting when retired without removing it completely from the database.

Verified User

Manager in Information Technology (501-1000 employees)

Vetted Review

4 years of experience

Excellent for Hardware Inventory

Rating: 9 out of 10

Incentivized

December 1, 2018

Use Cases and Deployment Scope

Lansweeper is currently being used by my organization as our main inventory tool. Let me say from the very start that I did not configure Lansweeper for us, so my obervations and reviews are based on the current configuration that we use and what I have done with it. We do not use the software deployment features, only the inventory, but for what we use it for it works very well. I run it from a virtual server, and I can check to see how many PCs have what software installed, I can see a current users PC name, or vice versa, and see a certain PC's current user. I can also set up collections based on software.

Pros

Keeps track of PCs via Active Directory
Tells who is currently logged into a certain PC
Shows what software is installed on a certain PC

Cons

Results are not instant, meaning they take time to scan
Purging is not accurate. I have seen machines show up that have been off the domain for weeks
The interface could be more intuitive

Likelihood to Recommend

Lansweeper would be ideal for an educational setup, for example, where there are just a few VLANs where nothing is moved around. Lansweeper will suffice, but is not ideal for a call center enterprise scenario where a company owns sites in several different locations, with many different VLANs, and is moving machines back and forth between locations.

Michael Timms

Network Administrator II in Information Technology at iQor (10,001+ employees)

Vetted Review

3 years of experience

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LANSweeper gives you bang for your buck!

Rating: 10 out of 10

Incentivized

August 16, 2018

Use Cases and Deployment Scope

LANSweeper Is currently used as an inventory system for our entire WAN. Every computer reports in to LANSweeper when someone logs in. LANSweeper is also configured to randomly scan our network for new devices. We use it to monitor issues like drive space, toner levels, and Antivirus status. For an inexpensive solution, LANSweeper really a one-stop shop for a lot of necessities.

Pros

Inventory - LANSweeper scans the network for devices - anything with an SNMP trap or using AD or local credentials. We can get an in-depth look at devices.
Reporting - LANSweeper can generate just about any report you can imagine. We can check RAM in groups and determine where upgrades are needed. We can find local printers (which aren't allowed on our network) and address that issue with the user. We can check CPU type to help determine end of life without our network.
Printers - It's nice to have a quick look at printer statuses. Toner levels, out of paper, and service errors are all reported via LANSweeper.

Cons

LANSweeper has a tendency to be extremely slow sometimes. We are running it in a 2016 VM. It has plenty of RAM, CPU, and Storage. However I believe it would benefit from living on an SQL server instead of a local lite instance of SQL.
I wish there were more details in the printer reports. It is definitely a bit lacking.
It's hard to balance the auto-removal of items from LANSweeper. This isn't necessarily LANSweeper's fault. But sometimes you want to keep record of devices for a period after they're gone. Sometimes, you just want to wipe the slate clean of old items and start over.
The Helpdesk system needs a LOT of improvement. We used it for two years. This year, we did not renew. It is comical looking with its colors and large fonts. It is difficult to sort through tickets. I hope it gets better in time. I like having it integrated into the inventory system.

Likelihood to Recommend

Because of its slowdown as we have acquired more equipment, I think LANSweeper may be better suited for smaller environments. We have 3000+ users and over 1500 devices on our WAN. It has shown considerable performance issues as we have grown. Maybe moving it to a full blown SQL instance will make things a bit better. But as it stands, it has gotten tiresome waiting for it to update and refresh.

Michael Metalios

I.T. Administrator in Information Technology at The Y in Central Maryland (1001-5000 employees)

Vetted Review

4 years of experience

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Lansweeper. Great for Small businesses, seriously lacking for bigger companies.

Rating: 3 out of 10

Incentivized

July 10, 2018

Use Cases and Deployment Scope

We selected Lansweeper after reading reviews and talking to other users. It was being used to address license compliance in our varied network which included a few business units, mobile users, and home workers. The best thing about Lansweeper is the price - it is cheap. The other thing is that it can pick up all the hardware assets on our network and we can make a diagram about where everything resides. However, we found that agentless has a huge drawback - it will only scan what it can see. In our varied network, we didn't see some users for weeks, other networks and business units were invisible and this really wasn't a product for our environment. We needed agents.

What really hit home was the recognition or lack of. Microsoft recognition was not bad but the datacenter needed total manual intervention. Office 365 wasn't picked up and no usage statistics. Anything beyond Microsoft/Adobe Acrobat/Sophos was a challenge. In conclusion, if you're 50 or 100 users, go for Lansweeper. If more complex, don't waste time or embarrassment in having to change the product later.

Pros

Picks up items on the network such as switches printers. I like the fact that toner is running low but to a large business like ours, that doesn't make much difference. For small businesses, that would be good.
Connects to Dell/HP to get warranty info. Not always but good to see some areas populated.
The scan is quite quick, will bring back some useful data.

Cons

Can only scan what it sees. Doesn't show every item on the machine. Patches are also absent.
Software Recognition is OK with Microsoft. It is dire within our network of multiple products. Recognition is at about 35% with constant manual work needed to baseline for each manufacturer in each network
Datacenter compliance is a manual project. We used Excel extensively.
License optimization is limited to installations v surplus licenses. We need to know who's using what and how.

Likelihood to Recommend

Suited for the basic x86 environment of Windows machines and those looking for hardware discovery. I would say 150 to 200 device companies it is recommended. Unfortunately, for our environment, it lacks the detailed data, software recognition, coverage and functionality to be considered encompassing.

Verified User

Director in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience

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Reviews and Ratings

Good for that mature IT department

Rating: 9 out of 10

Incentivized

March 12, 2020

Use Cases and Deployment Scope

Pros

Helpdesk - Easy to create tickets or projects and manipulate them even links to a calendar to schedule events.
Reports and Alerts are so customizable, and you can download tones of them online. Any reports can be turned into an alert that can be emailed to you IF something matches your criteria.
Network device tracking to see what you have and details about them are excellent, and set up was fast and straightforward as it scanned my network easily.
Tracking what software you have. Other software tracking programs I have used gave too much info; this gives you only what you need to see about what software it finds. And yes, you can create more custom reports or alerts.
Great for Scorcarding due to the reports you can make
You get alerts from Lansweeper of major software updates and the SQL code to copy and create a report to check all your PC's to see if they have the right updates.

Cons

The menu bar is too bunched up, and it uses a hover over to pull-down menus. I'm always hovering over the wrong thing and have to move my mouse away then go back to hover or click on what I want.
I would like to turn off the hover-over on helpdesk tickets. It pops up too fast before I can ready my support ticket subjects.

Likelihood to Recommend

Mike Bursack

Technical Operations Manager in Information Technology at Clock Medical Supply (11-50 employees)

Vetted Review

1 year of experience

View profile