Name: ShoreTel is Now Mitel
Uploaded: 2017-09-26T01:27:27.000Z
Duration: 2 min 1 s
Description: See why Mitel & ShoreTel are stronger together. A message from CEO, Rich McBee.

Customer Identity and Access Management (CIAM)

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Push Notifications

WebOps

Development

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Leadership Development

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Converged Infrastructure

Data Center Infrastructure Management

Data Masking

Data Observability

Data Privacy Management

Fraud Detection

High Availability Cluster

IT Asset Disposal

Integration Platform as a Service (iPaaS)

MLOps

Network Monitoring

Network Performance Monitoring

Network Security

NoSQL Databases

Operating Systems

Routers

Smart Contracts

Software Defined Storage (SDS)

Tape Storage

Threat Intelligence

Virtual Private Cloud (VPC)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Content Management

Creative Collaboration

Demand Generation

Digital Content Creation

Email Marketing

Event Registration

Marketing Automation

Online Proofing

Social Media Management

Social Media Marketing

Survey & Forms Building

Video Marketing

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Multichannel Retail

Sales

Animation

Building Information Modeling (BIM)

Civil Engineering

Equipment Rental

InsurTech

Investment Portfolio Management

Legal Billing

PCB Design

Vertical-Specific

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### Unified Communications
Users have expressed a range of opinions regarding LANtelligence's unified communications capabilities. While some users appreciate the ease of use and integration with their CRM systems, others have encountered technical glitches and outages that have impacted their daily operations. The ability to quickly transfer calls and access voicemails efficiently has been highlighted as a positive aspect, but issues with call reliability and system downtime have been a cause of frustration for some users. Despite mixed feedback, the overall consensus leans towards acknowledging the potential benefits of LANtelligence's unified communications features while also recognizing areas that require improvement for a more seamless user experience.

### Call Management
The reviews suggest that users find LANtelligence's call management capabilities to be user-friendly and efficient. The ability to quickly search for colleagues and transfer calls with ease are highlighted as positive aspects of the system. Users appreciate the interactive nature of the software, which simplifies the process of making calls and handling them through the hardwired phone. The platform's simplicity and ease of use are noted, making it accessible even for beginners in call management tasks.

### Collaboration Tools
Some users find LANtelligence's ad-hoc meeting function lacking in features, while others appreciate its simplicity and ease of use for basic call management tasks. The platform's ability to facilitate networking and chat through ad-hoc meetings receives mixed feedback, with some users suggesting room for improvement in enhancing collaboration tools capabilities.

### CRM Integration
Users generally praise LANtelligence for its CRM integration functionality. The ability to integrate CRM systems efficiently and effectively is a key feature that users appreciate. They find that the CRM integration enhances their user experience and streamlines their workflow. However, there are some mixed opinions about the depth and customization options of LANtelligence's CRM integration capabilities. Some users feel that while the integration is helpful, there is room for improvement in terms of flexibility and advanced features.

### User Experience
Users appreciate the ease of use and intuitive design of LANtelligence's user interface, making the transition process smooth and hassle-free. While some users expressed a desire for more integrated functionality within existing software platforms, overall, the consensus is positive regarding the user experience provided by LANtelligence. The majority of users found the options offered by LANtelligence to be beneficial and conducive to their workflow, contributing to a generally positive experience with the software.

MiCollab has proven to be a valuable tool for businesses looking to streamline their communication processes. Users have found it to be a simple and efficient software for locating contacts within the software directory, saving them time and effort. Additionally, the integration with Plantronics has provided users with a convenient hands-free collaboration experience, allowing them to communicate seamlessly without being tied down to their desk phones.

For businesses with 10 or more people, some users highly recommend MiCollab as it meets their needs effectively. However, it is important to note that MiCollab's limited support for phone calls only has led some users to explore alternative software solutions to fulfill their system requirements.

Many users have found that a cloud solution better suits their needs, as it offers essential features like remote phones, voicemail, fax, and recorded lines. While MiCollab is generally considered a good application with an easy-to-use interface, some users have expressed frustration due to the lack of desired features. For instance, there are no plans by MiCollab to add additional tools like SMS, and the reporting capabilities are deemed outdated.

In call center environments, some users have experienced constant outages lasting for hours, significantly impacting phone functionality. This ongoing issue has caused frustration over the course of a year. It is important for potential users to consider this aspect when evaluating MiCollab for their call center needs.

Overall, MiCollab addresses key business problems related to communication efficiency and collaboration but may fall short in meeting specific feature requirements and reliability expectations in certain contexts.

LANtelligence headquartered in Encinitas offers their suite of UCaaS and contact center implementation services.

LANtelligence

Primarily to help companies cut the cost of providing service or to fill a project-based service need, some professional services companies offer hosted communications. Also, they may present a potential partner for outsourcing a variety of IT management services such as help desk and product support, technology consulting, operational services, development and integration, expense management and other services.

Communications Outsourcing

ShoreTel is Now Mitel

See why Mitel & ShoreTel are stronger together. A message from CEO, Rich McBee.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is LANtelligence?