Live2Support is a live chat software offered by Live2Support Inc. that aims to enhance customer support and engagement for businesses. According to the vendor, the software enables real-time communication between operators and website visitors, allowing companies to provide immediate assistance and convert visitors into customers. It is suitable for businesses of all sizes, ranging from small startups to large enterprises. The software is commonly used by e-commerce companies, online retailers, SaaS companies, financial institutions, and the travel and hospitality industry.
Key Features
Live Chat: According to the vendor, Live2Support provides real-time communication between operators and website visitors, which can lead to improved customer satisfaction.
Automated Greetings: The software offers automated greetings with personalized messages, potentially increasing chat engagement and conversion rates.
Canned Responses: Operators can use pre-defined responses for frequently asked questions, saving time and ensuring consistent and accurate replies.
Proactive Chat Invitation: Live2Support allows operators to initiate chat conversations with visitors, potentially increasing customer engagement and lead conversion.
Intelligent Chat Routing: The software routes chat conversations to the most appropriate operators or departments, potentially improving response time and customer satisfaction.
Customization: According to the vendor, Live2Support allows customization of the chat window to match the brand's look and feel, potentially enhancing the overall customer experience and brand consistency.
Reports & Analytics: Live2Support provides in-depth reports and analytics on chat performance, potentially helping businesses identify areas for improvement and optimize chat operations.
Visitor Tracking: The software tracks visitor behavior and activities on the website, providing insights into customer preferences and enabling personalized interactions.
Post-Chat Survey: According to the vendor, Live2Support allows operators to gather feedback from customers after a chat session, measuring satisfaction and identifying areas for improvement.
ChatBot: Live2Support enables businesses to build and deploy chatbots to automate support, lead generation, and sales processes, potentially providing interactive and automated assistance to website visitors.
