LiveChat Makes the World Go Round :)
Use Cases and Deployment Scope
LiveChat is used in my company for both our sales and tech support departments. It allows us to easily speak with current and prospective customers as they are viewing our website. Support is able to offer technical assistance, and screen connect with our customers to help quickly resolve issues. The tool is great for sales because we get prospective customers that are browsing the site and have immediate questions that we are able to quickly answer. This has brought us a ton of new sales and is awesome for direct communication.
Pros
- Their customer support is so quick with help/responses!
- In the two years that I have used the product, I haven't experienced any downtime.
- Consistency, professional and clean, user-friendly.
Cons
- Making it easier to find archived chats (having the option for just one's self)
- Color scheme changes - maybe some darker colors, not as bright/whites
- A different way of transferring to dept's and not just giving a direct transfer option as the first option.
Likelihood to Recommend
Using LiveChat for the type of company I work for (inside sales - remote) is wonderful. Since we are not seeing our clients face to face, the chat feature on our website is amazing for helping assist others.
The only time it becomes a hassle is when the current client/chatter wants a direct call from the person they are chatting with. We try not to double dip in being logged into both the phone and chat at the same time, but we typically are able to resolve the issue without any pains.
