livepro Reviews & Insights

Score9.1 out of 10

2 Reviews and Ratings

Community insights

TrustRadius Insights for livepro are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Users have consistently praised LivePro for its intuitive interface and user-friendly design, with many stating that they found it easy to navigate and quickly locate the information they needed. Several reviewers mentioned that the platform required minimal training for front-end staff to get started, which positively impacted their overall experience.

Versatility: Many users appreciated the versatility of LivePro, emphasizing its ability to cater to both entry-level and advanced users. They highlighted how premade templates were available for immediate knowledge creation, while skilled developers had enough features for customization. This flexibility allowed users to create a platform that fit their specific needs and requirements.

Customer Support: The customer support team at LivePro received high praise from numerous reviewers who commended their responsiveness and willingness to assist with any inquiries. Users valued the helpful and supportive nature of the team in providing training and assistance throughout their experience with LivePro. The ongoing support provided by the LivePro staff was seen as a key aspect of the tool's success in meeting users' needs.

Reviews

2 Reviews

livepro - makes knowledge easy

Rating: 10 out of 10

March 23, 2021

Use Cases and Deployment Scope

We use livepro primarily for our Contact Centres across SA and WA. Previously our knowledge was stored on SharePoint as Word and PDF documents which made it difficult for staff to find the answers they needed quickly and efficiently to assist our clients. We now use livepro as our one-stop shop for all knowledge for the Contact Centre including processes, information and announcements.

Pros

Easy to navigate. Anyone can jump onto the system with minimal training, it is user friendly and intuitive.
Supportive team. The livepro team are 100% responsive and supportive to all feedback, suggestions and requests. You can tell they are focused on their users and their customer experience is fantastic.
WYSIWYG editor. The editing function when authoring content is very easy to use. You can follow the basic "what you see is what you get" editor, or you can delve into the source code if you want to get savvy with your technical skills.
livepro integrates with a number of other platforms to enhance the user experience. For example, Genesys Cloud.

Cons

Feedback module. I'm scratching for things to record in cons here. The feedback module could be improved by having further display options - being able to preview feedback without clicking into it. However, livepro have taken this feedback on board and are already looking at ways to improve.
Admin/roles. The current way to set up the roles/permissions is clunky however this is not a space you need to use often. I'm looking forward to the new and improved version that is being worked on.

Likelihood to Recommend

The great thing about livepro is you can structure your content the way that suits your organisation. livepro are there to support you in deciding what may work best for your team, it is not a one size fits all solution. The system allows you to write complex processes in a simplified view so staff can easily navigate to the solution they need. The 'rocket' knowledge object allows your processes that have a lot of variation to be written up in a simple decision tree setup, taking your staff to the right outcome every time.

Stacey Quick

Process Support Co-ordinator in Customer Service at Silver Chain Group (1001-5000 employees)

Vetted Review

3 years of experience

View profile

Buy it. You won't regret it.

Rating: 10 out of 10

March 3, 2021

Use Cases and Deployment Scope

livepro was introduced into our organization for use in the customer service department. It was purchased and implemented to create one source of truth and improve our right first time responses to our customers. livepro is used to collate and store all of our standard operating procedures, general team emails, and any other helpful information that was once stored in an officer's head or on a piece of paper somewhere in the office. Our customer service department is separated across two locations, so this system allows us to all access the same information and provide concise and consistent responses.

Pros

Easy to use--livepro is used by our casuals (who have never used the system before) and also our more knowledgeable and experienced staff, all in the same capacity.
Positive and engaging training--before implementing livepro, we had on-the-ground training with the livepro team and they have provided us with ongoing support ever since.
Anything is possible--livepro encourages users to experiment and to create a system that is unique to their organization/department and to always think outside the box.

Likelihood to Recommend

Every scenario can be answered by using the livepro system. Complex procedures can be easily translated into a work instruction and the relentless ongoing emails can be moved into an announcement leaving your inbox at 0! Small snippets of information can be clearly transferred into a document note and can be accessed by all who hold a license.

Shaina Craig

Senior Customer Service Officer in Customer Service at Singleton Council (51-200 employees)

Vetted Review

3 years of experience

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livepro - makes knowledge easy

Rating: 10 out of 10

March 23, 2021

Use Cases and Deployment Scope

Pros

Easy to navigate. Anyone can jump onto the system with minimal training, it is user friendly and intuitive.
Supportive team. The livepro team are 100% responsive and supportive to all feedback, suggestions and requests. You can tell they are focused on their users and their customer experience is fantastic.
WYSIWYG editor. The editing function when authoring content is very easy to use. You can follow the basic "what you see is what you get" editor, or you can delve into the source code if you want to get savvy with your technical skills.
livepro integrates with a number of other platforms to enhance the user experience. For example, Genesys Cloud.

Cons

Feedback module. I'm scratching for things to record in cons here. The feedback module could be improved by having further display options - being able to preview feedback without clicking into it. However, livepro have taken this feedback on board and are already looking at ways to improve.
Admin/roles. The current way to set up the roles/permissions is clunky however this is not a space you need to use often. I'm looking forward to the new and improved version that is being worked on.

Likelihood to Recommend

Stacey Quick

Process Support Co-ordinator in Customer Service at Silver Chain Group (1001-5000 employees)

Vetted Review

3 years of experience

View profile