Lynq Relationship Banking Platform

Agent IQ is a relationship banking platform that helps banks and credit unions turn digital interactions into drivers of growth. The platform, Lynq by Agent IQ, blends AI self-service with persistent, context-rich conversations so institutions serve faster while deepening relationships that expand balances and product adoption.

Key features
• AI self-service with institution-approved answers and guided workflows
• Persistent 1:1 messaging with optional assigned staff and full history
• Omnichannel support across web, mobile, live chat, SMS, voice, video, and secure co-browsing
• AI-assisted staff tools for suggested replies, knowledge retrieval, translation, and summaries
• Proactive notifications and campaigns for onboarding, renewals, and timely outreach
• Conversation analytics for topics, trends, and operational insights
• Integrations with leading digital banking platforms and CRM; single-tenant U.S. hosting, encryption in transit and at rest, SOC 2 Type II practices

Benefits
Faster resolution and lower call volume, plus more frequent engagement that nurtures cross-sell, retention, and wallet share.

ROI and outcomes
The platform aims to drive a 70 percent plus AI self-service deflection on common questions, overnight call center reductions above 50 percent, higher digital product adoption, and stronger relationship metrics including increased balances and engagement frequency. This drives loan adoption and growth in usage of key digital services.

Differentiators
Agent IQ adapts to each institution’s operating model rather than forcing a single approach. Conversations persist across channels, a single point of contact can be assigned when desired, and controls support regulated environments and examiner comfort.