M1 Reviews & Insights

Score7.2 out of 10

42 Reviews and Ratings

Community insights

TrustRadius Insights for M1 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Customization Flexibility: Users have praised the system for its high level of customization, allowing them to tailor entry screens, transaction reviews, and reports according to their specific requirements. This flexibility has been instrumental in enhancing user experience and meeting diverse business needs effectively.

Comprehensive Job Cost Analysis: Reviewers have highlighted the detailed job cost analysis feature provided by M1, which facilitates accurate determination of estimating, training needs, and efficiency issues when consistently utilized. This analytical tool has proven invaluable in identifying cost-saving opportunities and improving overall operational efficiency.

Efficient Inventory Management: Customers appreciate the ability to automate documentation processes and easily locate related documents, streamlining inventory management tasks effectively. The seamless integration of document automation has led to significant time savings and reduced errors in tracking inventory levels accurately throughout various stages.

Reviews

30 Reviews

M1 requires extensive training to use the large library of resources

Rating: 4 out of 10

Incentivized

January 21, 2025

Use Cases and Deployment Scope

I use the M1 Production modules to create shop jobs along with closing those jobs and analyzing costs from them, tracking inventory, receiving purchase orders, and posting shipments. I Also use the Financial modules for accounts receivable, accounts payables, and general ledger entries.

Pros

tracking inventory commitments
tying purchase orders to a/p invoicing
generating accounting reports
creating job costs when jobs are handled correctly

Cons

The job management module has flaws that have never been fixed including making it appear as if stock subassemblies can be made on a sales order job. This in fact always ends with costing errors and should not even be allowed.
The default entry spaces in different modules should have more uniformity. Each module seems to react differently to menu prompts.
Some processes throughout M1 take too many steps. It seems like there is room for simplification in many areas.
There is an abundance of reports that just makes the system seem chaotic.
The various "wizards" are not user-friendly and the instructions are totally lacking.
The g/l account number composition could be simplified.

Likelihood to Recommend

M1 is well suited to a company that has exorbitant time to learn how to generate and read the various production reports.
I have to believe there are ERP systems that make daily use more streamlined and efficient for the average smaller company.

Verified User

Administrator in Finance and Accounting (11-50 employees)

Vetted Review

7 years of experience

M1 Review

Rating: 7 out of 10

Incentivized

November 25, 2024

Use Cases and Deployment Scope

Business problems I would think is our inventory. It's never accurate, so that always causes a headache at the end of the year when we're doing year end inventory.

Pros

It makes shipping easier. The sales orders are easier to process. AR is easy to process from a posted shipment.

Cons

That would be within the reports itself. At closing the stock status and the GL detail report. Sometimes that's not always accurate. If there's anything messed up on the front end, your reports are going to give you false numbers on the back end. So you have to really stay on top of your inventory and stuff like that to make the reports come out accurately.

Likelihood to Recommend

Can't even think of a scenario right now.

Carolyn Sharp

Accounting Contact in Finance and Accounting at GSI Highway Products (51-200 employees)

Vetted Review

8 years of experience

M1 is a great solution

Rating: 8 out of 10

Incentivized

November 14, 2024

Use Cases and Deployment Scope

We use M1 in every aspect of our business. From quoting to AP. It gives us an all included solution to manage our business from front to back. Including reporting on existing and past jobs for costing and analytics. We love that we can customize M1 to fit our needs and have customized it extensively.

Pros

Customization of reports and entry screens
Security of data and user control
API integrations

Cons

Speed of entry screen loading
training for users
in depth training for more advanced customization

Likelihood to Recommend

M1 is best suited for an organization looking for a true front to back ERP solution. M1 is okay out of the box, but unless you have someone with the skill set to customize to your liking, it may not be a good fit as each customization provided by M1 is usually a cost.

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

16 years of experience

M1 is a great MRP Solution

Rating: 9 out of 10

Incentivized

November 14, 2024

Use Cases and Deployment Scope

Its our main MRP full use other than payroll

Pros

Quotes are easy to do
Sales Orders and job management are great
quotes to ap works well

Cons

Version 8 inventory is lacking
moving from 8 to 9 is difficult

Likelihood to Recommend

It is a well rounded and easy to use MRP solution. The ability to customize the software to fit your needs rather than being stuck with the out of the box solution. Full data solution in one place.

Verified User

Director in Customer Service (51-200 employees)

Vetted Review

18 years of experience

M1 Review

Rating: 7 out of 10

Incentivized

November 14, 2024

Use Cases and Deployment Scope

M1 is used for our Sales, Production, Inventory and Accounting.

The business problems the product addresses are keeping accurate Inventory, logging Sales Orders and having good GL Accounting records.

The reporting and capability of researching the history helps with statistics and metrics.

The customization is helpful for each user to obtain their research needs.

Pros

Ideas Portal for Feedback
Customization
Reporting

Cons

Customer Support
Communication
Documentation
User Group Support

Likelihood to Recommend

Trying to find an ERP solution, we compared many and found that this one fit the majority of our needs. It helps us through its customization with the Inventory, Jobs, RMAs, Sales Orders, Invoicing and Reporting. It tremendously helps with the interlinking of one function to another. It’s not very UI friendly.

Verified User

Manager (51-200 employees)

Vetted Review

2 years of experience

M1 works for you so you don't have to work for it

Rating: 7 out of 10

Incentivized

November 14, 2024

Use Cases and Deployment Scope

We use M1 company wide. It does everything from purchasing to inventory to production scheduling. Before M1 we had many disparate systems that we were able to combine into one source of truth.

Pros

Inventory Management
Accounting
Customization Capability
Plug-ins

Cons

CRM
Antiquated Code Base
Customer Service

Likelihood to Recommend

It is well suited and flexible enough to fit most manufacturing environments. M1 do a great job helping departments interact seamlessly and efficiently with out a lot of hallway conversations. M1 tends to be met with some angst over the outdated UI, but once users learn the software they are quick to understand it's power and potential.

Verified User

Employee in Information Technology (51-200 employees)

Vetted Review

8 years of experience

M1 Review

Rating: 7 out of 10

Incentivized

November 14, 2024

Use Cases and Deployment Scope

Total ERP system
Traceability, Data Collection
Lead Management, Estimating Management, Order Management, Job Management.

Pros

Job Cost Tracking
Transparency
Ease of use

Cons

Scheduling Board
More flexibility to make changes

Likelihood to Recommend

Software seems suited to a production environment more than a Job Shop setting

Verified User

Manager in Manufacturing (51-200 employees)

Vetted Review

10 years of experience

Review of M1

Rating: 8 out of 10

Incentivized

November 14, 2024

Use Cases and Deployment Scope

Accounting/Financials - Total ERP system;

Pros

Ease of use
Reporting

Cons

Reporting - advanced customized
Inventory Pricing - difficult to change prices
Unable to use negative entries

Likelihood to Recommend

Great at capturing data; ease of use

Verified User

Administrator in Finance and Accounting (51-200 employees)

Vetted Review

25 years of experience

I So Want it To Be Better - It has Potential

Rating: 3 out of 10

Incentivized

November 14, 2024

Use Cases and Deployment Scope

We use M1 for manufacturing and Project Management. The product tracks our projects from customers from request to invoice and our manufacturing from request to shipping. We are using the product for reporting, invoicing, project management and manufacturing.

Pros

Breaks each level of a job down to finite detail
Allows for customization of grids

Cons

Does not allow for customization of statuses on projects
Is way to overly complex for managing projects
Does not manage suppliers well
Does not have a function to search for suppliers and projects in a geographic manner.
Does not integrate with other programs