Maestro Reviews & Insights

Maestro is used in a couple of areas at our resort.
1) It is used at our Lodge front desk for Lodge reservations, which I make/alter from time to time.
2) I use it for our standalone unit reservations. I am able to manage my reservations for my fractional ownership members and leisure guests.
3) I have three levels of membership to manage, two separate fractional ownership groups and our homeowners. I can manage all of these groups in two separate areas of Maestro, Spa and Activity Management and Owner Management.
4) We use Silverware for our POS systems. Silverware speaks to Maestro so we can post room charges easily.
5) Our catering and events team uses Maestro as a tool for tracking events (costs, charges, special circumstances, space reservations and more). Maestro allows us to have one primary tool and central location for a lot of our pertinent resort information.

Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.

Maestro us being used by my organization as a student records/organization system. It is used across the whole company. It addresses the problem of where to store student details, contact information, and communication logs. We are required to use it as teachers in the company, and are asked to log every single time we communicate with a student or family. Additionally, Maestro allows us to send progress reports to students.

Having worked at Florida Virtual School where we used a customized program called VSA, Maestro is definitely a breath of fresh air in terms of reliability. VSA was constantly having outages and erasing data, and I have not experienced that problem yet with Maestro. VSA was recently described as a "tumor" by an FLVS board member, so clearly Maestro is a huge step up. With that being said, I miss a lot of the customization that VSA had. I loved the comments field where I could type in notes and see them from the main screen. I miss being able to flag students for my own organization. One thing that Maestro has is an EASY way to send progress reports, which makes it a huge time saver from that feature alone.