Magento Open Source Reviews & Insights

Score8.6 out of 10

128 Reviews and Ratings

Community insights

TrustRadius Insights for Magento Open Source are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Framework: Users have found the framework's modularity advantageous for tailoring websites to specific needs and accommodating future growth. The strong developer network surrounding the framework offers valuable assistance and opportunities for collaboration.

Updates: Ongoing updates enhance security features and introduce improvements, ensuring the framework stays current with evolving industry standards. This flexibility allows businesses to adapt quickly to changing market demands and maintain a competitive edge in the digital landscape.

Scalability: As a result, users can create unique, scalable online platforms that meet their business requirements effectively while staying ahead of technological advancements through continuous support and development efforts within the community.

Reviews

30 Reviews

An eCommerce beast to tame

Rating: 8 out of 10

Incentivized

January 9, 2024

Use Cases and Deployment Scope

In our company, as system integrators, we often encounters customer with a Magento eCommerce. The best part of this software solution is that, since it's completely modular and we usually do not develop the entire website, we can still however work on our projects (usually integrations with third party systems or data import/export) by working on specific modules we can then deliver to our customers.

Pros

Modularity
Great Community
Updates

Cons

Very step learning curve
The frontend implementation is very convoluted
The first setup can be long

Likelihood to Recommend

Magento is perfect for large scale eCommerces with various degree of complexity, like multicountry invocing/taxes, different currencies, a big catalogue with a lot of configurable products. Due to it's high customization capabilitis, it's also perfect if you have any specific need which is not covered by more "linear" eCommerce solutions.

Verified User

Analyst in Information Technology (501-1000 employees)

Vetted Review

7 years of experience

Magento is a good foundation for your e-commerce platform!

Rating: 9 out of 10

Incentivized

January 4, 2024

Use Cases and Deployment Scope

Magento provides an excellent framework for managing customers, products, categories, cart, orders and has a plethora of extensions to allow you to do almost anything you could think of - but without being beholden to a platform such as Shopify.

Pros

Free framework in widely used language (PHP) based on common database (MySQL)
Has lots of developer support
Has frequent security patches.

Cons

Not the most performant when you want to scale up
Does not have single page app support out of the box
Does not have native mobile app support (yet)

Likelihood to Recommend

Perfect for a small to mid size company but be very careful not to customize over the core files (although you WILL need to)... just remember that upgrading and staying current IS going to be a pain so try to keep on top of it.

Russell Preston

Senior Web Developer in Engineering at Betabrand (11-50 employees)

Vetted Review

6 years of experience

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Going Big? Go Magento!

Rating: 8 out of 10

Incentivized

July 7, 2021

Use Cases and Deployment Scope

We use Magento Open Source to develop e-commerce online stores for our clients in different areas and sectors. As Magento has many features out of the box, it makes creating an online store that has the basic, common features easy. We also use Magento for e-commerce stores that require some custom development, as Magento's architecture makes it easier.

Pros

Many out-of-the-box features
Easily find plugins, especially with famous third-party services
Built on well structured architecture

Cons

It can be hard for developers to learn and use
As there are many features in it, it can become "bloated" sometimes if not managed well.
Non-technical savvy users might need some training to understand how it works, especially the admin side.

Likelihood to Recommend

Magento is best suited for big projects, meaning e-commerce sites that can handle a lot of traffic, that need a lot of features, that need custom features without breaking the system, and that need durable systems.

Magento is least suited for small projects, meaning e-commerce sites that are very simple and don't require that many features. Online stores that just have the basic buy and checkout features. It's also not suitable if you're not ready to hire expert developers to handle any issues or changes to the system that you need.

Shahed Nasser

Senior eCommerce Developer in Information Technology at ECONCEPTS (1-10 employees)

Vetted Review

3 years of experience

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Magento 1 & 2 - Free, great features, but very complex

Rating: 8 out of 10

Incentivized

May 25, 2021

Use Cases and Deployment Scope

Vitasalus, Inc. uses Magento 1.9.0.1 for the frontend sites of vitasalus.net and nu-gen.net. I've also done extensive work on a migration of the sites to Magento 2,3.2, not live yet, pending further adjustments, corrections and extensions necessary to the new platform. I've handled the html--formatting to responsive design.
The best thing about Open Source is that it's free. Also that it is very inclusive and powerful. But it does come with a cost: a very high degree of study, and, in my case, trial and error. I've often sometimes thought that this is the reason Magento experts can charge such exorbitant fees--the complexity can be beyond the reach of the overwhelming majority of companies' webmasters. (Even wonder if that's done on purpose, to create an upper tier of programmers...)

Pros

Significant flexibility
Information online for troubleshooting
Cost-effective (free)

Cons

Complexity can be prohibitive
Can require accessing skill sets outside of company
Magento 1 - retired - no flash support for uploading, editing pics

Likelihood to Recommend

Best suited for a company which does not require parameters that require editing beyond Magento's default settings. No digging into its bowels necessary.
Companies that require extensive editing of parameters should expect an outlay of employee time, and perhaps outside programmers. Though the platform is free, it may require significant outlay of money to make it work appropriately.

Joe Blattert

Consultant in Information Technology at Vitasalus, Inc (1-10 employees)

Vetted Review

10 years of experience

A Decent Program for E-commerce/Subscription-based Start Ups

Rating: 7 out of 10

Incentivized

May 22, 2021

Use Cases and Deployment Scope

Magento is our backbone. Our front-end website pulls product and catalog data from this tool. Our customer service team relies on this as a pseudo-CRM as all our customer data live on this platform. Our tool is also designed to work with our 3PL's backend service for seamless warehouse, inventory, and order management.

Pros

It's a decent system for a start-up company.
A lot of extensions can work with it: billing, order management, customer communication, and payment processors to name a few.
Highly customizable and reusable.

Cons

For a normal user, there is a learning curve.
Code clean up can sometimes be a headache.
It's sometimes sluggish.

Likelihood to Recommend

It is a solid system for front-end and back-end e-commerce website management. It can handle cataloging, inventory, and product management really well. It has a robust engine for uploading product/hero images, SKUs, categories, and subscriptions. It also works well with free extensions so you can build a working e-commerce site in no time.

Verified User

Manager in Customer Service (51-200 employees)

Vetted Review

7 years of experience

Our website runs Magento Open Source and is doing very well.

Rating: 7 out of 10

Incentivized

May 20, 2021

Use Cases and Deployment Scope

We use Magento Open Source in our public facing website. our website consists of 4 parts : window shopping of used trucks, window shopping of aggregates, B2B webshop for truck parts and a static part which desbribes our company and our fixed services.
the products are created automatically through our ERP system. So we have custom Magento code to import our products on the frontend.
Our website is availlable in 7 languages.

Pros

out of the box webshop
api to allow for product inserts via code
lots of plugins

Cons

the content management is on pare with eg. wordpress
plugins are not always of a good quality.
major upgrades are not always plug and play.

Likelihood to Recommend

Everything is possible with Magento and i feel it is a better match for a big webshop than other tools (like wordpress). But you need some technical skills in order to start and especially to maintain it. It is not really a walk in the park to start off. But once done, it really does it thing and it hasn't failed us yet.

IGNACE QUAGHEBEUR

ICT Manager in Information Technology at BRAEM (201-500 employees)

Vetted Review

2 years of experience

Great open source ecommerce platform

Rating: 9 out of 10

Incentivized

May 14, 2021

Use Cases and Deployment Scope

Magento Open Source powers our ecommerce site, shop.betaclub.org. It is the sole ecommerce platform at our organization. It allows us to sell merchandise items related to the National Beta Club. We can offer custom items through the platform. We can also do promotions, such as free shipping. The platform is very flexible and we have found lots of community support

Pros

Solid e-commerce platform
Fully customizable
Large add-ons marketplace
Tons of integration options

Cons

Customizable only for the very experienced
Will most likely need to hire experienced developers to install addons and maintain

Likelihood to Recommend

You can certainly get a quality ecommerce platform up and running quickly. Custom theme development and addons may cost you extra. Some addons/themes can be easy to install others will require more expertise.

Jay Moore

CIO in Information Technology at The National Beta Club (11-50 employees)

Vetted Review

6 years of experience

View profile

Too expensive and too cumbersome to use.

Rating: 5 out of 10

Incentivized

February 14, 2020

Use Cases and Deployment Scope

Magneto Open Source is used as a platform for ecommerce business. It is used by the marketing, web, and inventory management departments. It helps us sell our products online and provides analytical insights to our sales. It allows for a lot of customizations for a growing business. Once we started selling to wholesale clients, we created a second version of the website for the purpose of having different products and prices for them.

Pros

Fully customizeable
Allows for creation of additional versions of the website for different client groups

Cons

Too slow
Very cumbersome to manage products

Likelihood to Recommend

Magneto Open Source is probably better for companies with big budgets and needs for a lot of customizations. It is a platform that requires you to have a web team for constant support. I experienced a lot of glitches. I would not recommend Magneto Open Source for a small business.

Verified User

Employee in Marketing (1-10 employees)

Vetted Review

2 years of experience

Magento Open Source Vs Other Website Management Tools

Rating: 7 out of 10

Incentivized

January 23, 2020

Use Cases and Deployment Scope

Bass-Mollett uses Magento Open Source to host our current website. The website addresses the online needs of our customers by providing them with an alternate method to make purchases. Our customer care team can retrieve orders through Magento Open Source and get them entered, and the process started for these orders.

Pros

Magento Open Source front end is easy to use. It is a fast way to get a website up and going.
Magento Open Source has been around for a while, so it is easy to find themes for purchase.

Cons

Although Magento Open Source can be customized, the themes are made using layers upon layers of folders to hold files. It takes a long time to learn the structure of the theme and it takes time to get anything customized on the backend to affect the website.
Magento Open Source is also one of the slower loading website management tools. I've used many others, such as Shopify, 3D Cart, and BigCommerce. Magento Open Source feels like older software and getting specific functionality is easier on platforms like Shopify and BigCommerce, which both use apps.

Likelihood to Recommend

I would recommend BigCommerce and Shopify before recommending Magento Open Source because they are much easier to customize, and the support is better. Magento Open Source is a useful tool if a company needs a cheap website solution, and they are just starting out. Of course, the paid option of Magento Open Source provides users with a lot more options, but to get the options we needed, we needed the higher plan, and it was cheaper for us to go with BigCommerce.

Verified User

Employee in Marketing (51-200 employees)

Vetted Review

4 years of experience

Use Magento Open Source If You Are A Medium-Sized Business Who Wants A Simple And Affordable Website

Rating: 7 out of 10

Incentivized

August 16, 2019

Use Cases and Deployment Scope

We use the open-source version of Magento for many of our web design clients who want a fast and affordable eCommerce platform with some flexibility is its customization potential. The open-source code allows us to customize the features and functionality of the shopping cart so they work in specific ways the client may require. Online purchasing is made simple and affordable from the client's point of view.

Pros

Magento is perfect if our web design client likes a specific pre-made template and wants a fast solution.
Magento allows us to customize its open-source code to create additional features and functionality.
Magento saves small businesses time and money if they only need a simple solution.

Cons

Magento is not easy for a layman who is not tech-savvy to manage the website.
Magento is one of the only modern shopping carts in which one must manually clear the cache and "reindex".
Magneto has a lot of technical glitches - more than most of the other shopping carts we work with. Most are minor.

Likelihood to Recommend

Magento Open Source is well suited for small or medium-sized businesses who don't have a lot of money or time to start their online store. If our web design client can select a specific pre-made template beforehand, and they do not want a ton of complex or extremely specific functionalities, then we suggest Magento Open Source to the client. If the client is a large retailer wanting very specific features, then OpenCart or complete custom code might be a better choice.

.Kim Murphy

Owner in Marketing at Designz23 (1-10 employees)

Vetted Review

7 years of experience

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