TrustRadius Insights for Sinch Mailgun are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Mailgun is a versatile email delivery service that is widely used by web developers and product development teams to handle transactional and bulk emails. It offers an easy-to-use platform for sending various types of emails, from essential ones like post signup welcome emails and purchase confirmation emails, to more specialized communications like proofing process emails for artwork printing.
Customers appreciate Mailgun's seamless integration and user-friendly interface, which make it a popular choice for managing system-generated emails like user sign-ups, password resets, and action reminders. Senior web engineers value its ability to validate email addresses effectively, solving the pain point of email address validation for companies. IT departments rely on Mailgun for efficient email management within applications, thanks to its user-friendly interface and helpful support.
Moreover, Mailgun is trusted for customer-focused email communication, ensuring secure delivery to avoid security breakdowns. Its robust infrastructure resolves email delivery issues by providing detailed logs for tracking failed emails. Additionally, it serves as a core component in various platforms such as coaching systems and recruiting services startups, enabling secure and reliable email exchanges between coaches and clients or delivering all necessary application-related emails.
Overall, Mailgun proves to be a valuable tool across organizations, helping manage IPs and ensuring fast and reliable email delivery. From small businesses to large enterprises, it offers practical solutions for sending transactional emails, managing internal and client email communications, tracking delivery rates, and handling various types of email interactions with ease.
We use Sinch Mailgun both as end users to send emails from internal systems (like CRMs) and as cloud providers to final customers for various purposes, mostly to manage custom transactional emails from the platforms we develop. In both cases we handle the configurations, templating and actual sending of the emails.
Pros
Message queuing for bulk sends
Templating with variables
Great APIs
Cons
Initial setup for email tracking
Better SPF management for already cluttered SPF records
Email localization (same email in different languages)
Likelihood to Recommend
Sinch Mailgun is a very user and developer friendly email sender with lots of options and monitoring capabilities. However, you should take in mind that what Sinch Mailgun does best is the actual email sending, and it's not a fully fledged marketing platform, for which you need an external service/CDP/marketing platform.
VU
Verified User
Analyst in Information Technology (501-1000 employees)
In my opinion, Worst customer supportWorst customer support. After I send 200 emails in total they have suspended my account and not even told any reason. After I opened a ticket basically they started to send same message over and over again. I think probably they are not even reading my comments. I bet they are hyped so much with ai with their limited capabilities, and give full controls to GPT-3 with 2k tokens. What a time and money loss!
In my opinion, you can see how dumb is ther CS in below message thread:
"#1 - SupportHello, Thank you for contacting Sinch Mailgun Support.I understand that your account was disabled. We will check and help you on this issue. After reviewing your account details and activity, we’ve decided to permanently disable your Mailgun account. Unfortunately, we are unable to fully disclose specific reasons behind this action..."
" #2 - Me I appreciate your quick response, but I'm confused by the contradiction in your message. Initially, you mentioned that you would investigate my account issue, but the email also states a final decision to permanently disable my account. Also I see my ticket is closed. Could you please clarify whether my account is still under review, or if this decision is final? A clear explanation would be greatly appreciated."
"#3 - Support Thank you for contacting Sinch Mailgun Support.After reviewing your account details and activity, we’ve decided to permanently disable your Mailgun account. Unfortunately, we are unable to fully disclose specific reasons behind this action in order to protect our customers, internal processes, and compliance systems..."
Pros
In my opinion, Scamming their clients
In my experience, Costing time and money
In my experience, Canceling your account without any reason
Mailgun provides a reliable way to send out email campaigns to marketing lists, so that we as a marketing agency can deliver promotional communications to subscribers on the behalf of our clients. We view Mailgun as an email delivery tool, a way of safely delivering comms to subscribers via other tools we have in our tech stack.
Pros
Email delivery
Technical set up
Clear, easy to follow instructions and guidance
Clear email metrics
Cons
UX design
Campaign build features other tools have
Cost is relatively high
Likelihood to Recommend
It is very well suited as an email delivery tool. We plug Mailgun into our CRM, and it helps us deliver the campaigns we create for clients and for ourselves. I don't believe the software is as good when being used as a standalone product, as it lacks the omnichannel features and campaigns you can create with other tools.
We send all of our customer focused emails through Mailgun. It provides us a secure destination for every email to avoid security breakdowns that might impact our status as a safe mailer.
Pros
Easy to set up
Easy to manage
Easy to review rejected emails
Cons
Could be better at screening obvious spam
Likelihood to Recommend
Really, for any sized business that wants a clear handle on the emails you are sending out, Mailgun is a great choice.
We use Mailgun for all our outbound emails from our Rails app. This includes transactional emails to our users but also is the backbone behind our reminder system. Our reminder system sends periodic emails on behalf of our users to their customers. We also use their API to track the delivery status of each message and expose that information to our users.
Pros
Their API and webhooks are excellent and reliable
They have great tools that help us increase our deliverability and reduce the chance of getting marked as spam
Their suppression lists are easy to manage
Cons
Their management user interface is a bit slow, searches take quite a while which can be frustrating. But we don't use this interface often, we mainly use Mailgun through their API behind the scenes, and it works great.
Likelihood to Recommend
We have found Mailgun to be suited very well for the email sending needs of a Rails app. It is excellent for transactional emails and easy to integrate into a Rails app. We have also found it to be great at delivering mass mailings on behalf of our customers. I've not found a use case where it isn't a good fit with regard to email sending. We are very pleased with their service.
VU
Verified User
Project Manager in Information Technology (1-10 employees)
Almost all of our internal email is being managed by Mailgun. We use it for almost all of our clients as well. It is easy but powerful enough to integrate with CMS like Wordpress or Drupal, and with frameworks like Django, with almost no effort. It has allowed us to centralize several email domains and email addresses and to manage them in an easier way
Pros
Its SMTP is very easy to use and it integrates easy with all CMS and frameworks.
It allows you to have a record of the incoming/outgoing emails and get useful statistics about them.
Thanks to their 5000 free emails per month, it is a very good option to startups and small companies.
Cons
The new dashboard is a little complicated to understand, specifically if you have been working with the previous one a long time.
Error feedback may be improved when using API.
Likelihood to Recommend
Mailgun is for you if you have technical knowledge about using APIs and integrating email systems via SMTP or similar. It is powerful, useful and easy to use.
However, if you are a non technical person, it may be hard to use it. In that case, this is not the service for you.
We use Mailgun across the whole organization. We use Mailgun for all of our transactional emails.
Pros
Dashboard and reports
Stability and performance
API quality
Cons
Some better integrated tools to review your email reputation directly.
Likelihood to Recommend
We use Mailgun for transactional email everywhere. No matter what we throw at it, it always works as expected. We don't use it for marketing campaigns because in those cases we need to be able to make constant changes and tweaks to the emails, and the way we use Mailgun is just not a good fit for those kinds of situations.
Mailgun was used to deliver email for our coaching platform. We counted on Mailgun to deliver hundreds and sometimes thousands of emails between our coaches and clients, so no unsolicited email here.
Pros
When it worked, the mail generally got through.
Cons
Mailgun is used by spammers, and sometimes your assigned mail server will get blacklisted because of other users on it.
If you end up with a mail server that is blacklisted, your mail will go nowhere. And, below the $300 and up pricing tiers, there is no one at Mailgun to help you get this problem resolved. You are just stuck.
In other words, Mailgun is unreliable as a mission-critical service. I would strongly recommend using a service with better processes in place.
Likelihood to Recommend
If you are trying something out and want non-mission critical mail delivery in a free sample app, then Mailgun could be appropriate. If you are sending mission-critical email, look elsewhere.
VU
Verified User
C-Level Executive in Engineering (11-50 employees)
It's used for email forwarding, tracking delivery, and open rates by some teams. It's not used as our primary email integration. For that, we use Amazon SES. Wherever we have used Mailgun, it has not caused any problems and we have been using it for three years now, while we have seen issues with other providers.
Pros
Inbound Email forwarding
Outbound Email sending
Tracking
Cons
More intuitive UX
Likelihood to Recommend
Mailgun is well suited for personal projects, MVPs, and lightweight use cases. Haven't tested it under a high load.
Used for email management with our application by the IT dept. Very easy to use on the backend and very helpful support when needed. Made discovering problems very easy. Nice interface, very user-friendly. I would be in there almost daily trying to solve issues. I would recommend this to other businesses of our size.
Pros
Easy to use
Keeps a lot of detail
Great support
Cons
The search function sometimes is questionable.
Likelihood to Recommend
The most common thing I used Mailgun for was finding out why a certain user was not receiving emails. Mailgun is pretty perfect for this. You can just search in the logs and discover with the log message why they haven't been receiving it. If you are looking for a ton of customizable functions in your mail server, this may not be the right fit.