Maitre'D Reviews & Insights

Score7.9 out of 10

2 Reviews and Ratings

Community insights

TrustRadius Insights for Maitre'D are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Maitre'D is a POS system designed for restaurants in hotels that offers a range of useful features. Users have praised its ability to streamline staff attendance management, allowing for easy tracking of employee schedules. The system also simplifies the process of tracking employee breaks and ensures compliance with labor regulations by providing straightforward break ringing and access to important data. While there may be some initial difficulties in setting up menu items, Maitre'D is regarded as a reliable POS system for restaurants in hotel settings.

In addition to staff management, Maitre'D facilitates efficient payment processing, making transactions more convenient for both staff and customers. However, recent changes to credit card processing policies have posed challenges for some users, as the system no longer stores card information for closing tabs. Despite this inconvenience, Maitre'D remains a valuable tool for payment processing.

Maitre'D offers good functionality with a user-friendly interface, despite occasional software crashes and outdated components. It simplifies customer service by providing an easy-to-use point-of-sale terminal that enables smooth transitions from previous systems. This makes it a preferred choice for experienced kitchen workers in high-turnover environments. Users also appreciate the simplicity of implementation and excellent customer support provided by Maitre'D.

Furthermore, Maitre'D proves valuable in managing business operations and inventory control. It helps businesses solve the challenge of time management by providing an efficient and effective POS system tailored to the needs of restaurants. With up-to-date information on store operations, businesses can analyze sales trends and make informed decisions to better manage their establishments. Maitre'D also allows for easy hourly sales comparisons and provides access to historical sales data from previous years, making it a valuable asset for restaurant owners looking to gain insights for decision-making.

Maitre'D excels in managing the needs of full-service restaurants with active bars and nightlife, efficiently handling order taking, fulfillment, and adaptability to changing requirements. The system has proven outstanding in chain accounts, meeting their needs and making it easy to upgrade.

Overall, Maitre'D is a reliable POS system for restaurants in hotel settings. Its range of features helps streamline staff attendance management, simplify payment processing, provide efficient customer service, manage business operations effectively, and cater to the unique needs of different restaurant formats. With its positive impact on profitability, customer satisfaction, and service efficiency in restaurants, Maitre'D is a trusted choice for those seeking a reliable POS solution in the hospitality industry.

Reviews

2 Reviews

Maitre'D POS Review by Restaurant Owner

Rating: 10 out of 10

Incentivized

November 28, 2017

Use Cases and Deployment Scope

Maitre'D is used for all POS services supporting the ordering and sales in my restaurant. This includes both dine in services as well as take out and delivery. We also make use of the integrated gift card capabilities, liquor pouring control and time and attendance.

Pros

Maitre'D has a lot of flexibility handling specials and combinations and can be configured to dive deep into food options. This comes in handy for special events, daily or weekly specials or for menus that have multiple course options. Pricing can even be attached to options and rolled up into the total price.
The Maitre'D interface into Berg's liquor pouring control system provides an incredibly short ROI, saves on inventory costs and takes the question of bartender trust out of the equation.

Cons

Maitre'D could make better use of pick lists, especially when it comes to the delivery and take-out orders. The interface is out-dated and feels awkward and needlessly cumbersome.
When a problem (bug) is discovered, I would like to see better and more rapid response from the company.
Major improvements are slow to happen. I am on the same major version as I started with 7 years ago and I believe there are customers still using the prior version. This seems like too long for a company to allow old versions to live and must force them to support too many different variations. This situation has to detract from the company to develop new and better capabilities.
Access to raw data is not possible, custom reports are not available. I consider this a major drawback. Entering a lot of new items, or changing a lot of item information is painful. Changes are made item by item, no bulk edits. For example, let's say I want to increase the price of beer by $1 and I have 50 types of beers, I will need to modify 50 individual items, that is easily more than an hour's work.

Likelihood to Recommend

Maitre'D is great in a shop where multiple terminals are needed. Servers and Bartenders can use any terminal they are near (there are some exceptions, but that is up to the location to make terminals tied to people or not). On the other hand, a small single terminal shop would be a good fit for Maitre'D, there are much less expensive options for the smaller need.

Robert Kaskel

Managing Member in Corporate at On Hand LLC (11-50 employees)

Vetted Review

7 years of experience

View profile

Maitre'd, it works.

Rating: 5 out of 10

Incentivized

November 2, 2017

Use Cases and Deployment Scope

Maitre'd is our primary point of sale system for over 55 locations in three states. It allows us to capture customer payment, push orders to our kitchen, and manage ordering/inventory.

Pros

Maitre'd allows us to use their Broadcaster module to push product and pricing updates to all five of our regions, simplifying product rollout and updates.
The program is versatile and allows for integration with loyalty and online ordering systems, however that does require some advanced technical knowledge to properly execute.
The program is easy to learn from a cashier and management standpoint, new hires can get up to speed quickly which helps minimize required training time and ultimately labor hours.

Cons

Maitre'd is an older system, relying on an outdated type of POS architecture which requires a back office local server. Newer solutions are cloud based which reduce some points of failure and allow for faster updates to both software and products.
Maitre'd has many hidden options and menus which can sometimes become cumbersome, especially from a support standpoint.
System does not allow for a global password for management so support teams need to maintain accounts at every single location the software is deployed.

Likelihood to Recommend

Maitre'd is probably best suited for smaller chains where recurring monthly expenses need to be reduced and a cloud model is not a fit. It would most likely thrive for companies with 8 or less locations. If deployed to multiple locations, I would recommend having an inhouse IT department familiar with the product or a very reliable reseller because the product can be finicky from time to time.

Verified User

Administrator in Information Technology (501-1000 employees)

Vetted Review

4 years of experience