ManageEngine AlarmsOne Reveiw
Use Cases and Deployment Scope
I've used ManageEngine AlarmsOne at a previous company for monitoting of our Server Environment and Event Log analysis. We also intergrated with our ticket logging system where tickets will be raised against alarms and/or events depending on their severity. It was very convenient because it allowed monitoring the whole enterprise from a single interface and even offered apps for mobile devices so it allowed our team to monitor on the go.
Pros
- It monitors your networks, server and application infrastructure availability and health.
- It also intergrates with third party tools by raising tickets and incidents for the service desk.
- The fact that it is cloud based allows monitoring from one interface accross large Enterprises which have their infrastructure spread ccross te globe.
Cons
- It seems it was mainly designed for server environments, if applied to serverless environments the pricis will not be justified.
- It picks up on alerts and event logs but does not pick up on critical services especially pn Microsoft servers which may have stopped.
- Installation and configuration was a challenge and we finally got close to the desired results through trial and error.
Return on Investment
- Its ability to intergrate with ticket logging systems certainly cuts the need for human resources to manually do health checks and lod tickets with service desk against the alerts raised.
- Once set up, the dashboards are easy to understand even for non technical staff so there isnt need for too much to be invested in training.
- It allows for customisation to suit our organisations specific business objectives.
Usability
Alternatives Considered
ScienceLogic SL1, Datadog, Dynatrace, Sumo Logic and IBM Instana
Other Software Used
SolarWinds Hybrid Cloud Observability, IBM Instana, ScienceLogic SL1, SolarWinds Log Analyzer (LA), Datadog, Dynatrace, Data Center Real-User Monitoring (DCRUM), discontinued