ManageEngine Remote Access Plus: The best remote desktop software
Use Cases and Deployment Scope
ManageEngine Remote Access Plus is the best tool that we have encountered. The best part about ManageEngine Remote Access Plus is that it supports Windows, Mac and Linux-based operating system hence it is the perfect choice for the organization. Through a single software, admin is able to control and take remote of every computer of the organization. We are using it to get the complete inventory of the hardware and software installed on the system. It provides complete control features like we can share file over remote system, copy and paste something from one system to another, and drag and drop the files hence it make it easy for troubleshooting the remote computer. Our admin can easily control the remote support and support them over voice, video, or text support. We are also able to access the remote registry of the end machine, we can do command execution on power shell and command prompt with admin level privilege. So, in a nutshell we can completely manage the endpoint and do the troubleshooting if required remotely and we can have complete report for audit and reporting purposes.
Pros
- It is embedded with great features like voice support, video assistance, and even text support, which provides a great user experience.
- It provides features like remotely shut down the end system, renaming the endpoints, full list of applications running, process use, memory consumption, disk usage which are very beneficial.
- We can even uninstall unwanted applications, delete malicious files, kill heavily used process, modify registry values.
- It helps in to keep track of windows event that occurs in the system, it also provides report in desired format.
Cons
- It is an agent based solution which is a major disadvantage. We can not control the system which do not have agent installed on them. Hence this is a disadvantage. Even installing agent is a big task in a large organization.
- Till the agent are not installed on every system we can not have full control over the organization network. Agent deployment takes time hence we can utilize the product with its full efficiency.
- The pricing is very high, and it goes on increasing as we add more technician and endpoints.
- The connection gets drop sometime while controlling in new release because it contains some bugs. We also need to have proper bandwidth for using it smoothly.
- The implementation and deployment takes time and needs proper support from vendor. Sufficient documentation are also not available.
Likelihood to Recommend
ManageEngine Remote Access Plus is very well suited in environments which consist hybrid operating system. It supports all types of OS like windows, Mac, and Linux. It helps in taking the remote of system and troubleshoot the m if any problem occurs hence engineers do not need to be physically present on the location for the purpose of solving it. It helps to keep a complete track of endpoints that what application, process is being used. It is not well suited in environment where there is no Active directory or SCCM server because ManageEngine Remote Access Plus need agent to work and deploying agent the environment where Active directory does not exist is a big task. Manually deploying agent on every system is very time taking and need so much of effort.
