What is MiCloud Connect?
MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
Categories & Use Cases
Videos
Screenshots
ShoreTel Connect
Technical Details
| Deployment Types | On-Premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
FAQs
What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
What are MiCloud Connect's top competitors?
NiCE CXone Mpower, MondoTalk, and Fathom Connect, now part of Sharpen are common alternatives for MiCloud Connect.
What is MiCloud Connect's best feature?
Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.