Microsoft Copilot Studio changes the enterprise game.
Use Cases and Deployment Scope
We have explored using Microsoft Copilot Studio within our business to create chatbot agents which help with a variety of tasks. Most notably to create a general use knowledge bot for our entirely operational workforce. The goal of this bot is to improve discovery of knowledge, and improve the user experience by condensing complexity into plain language.
Pros
- Agentic workflows
- AI chatbots
- Deploying via Teams
- Multiple knowledge sources
Cons
- Ability to combine multiple sources in one query (indexing)
- SharePoint integration - word count limit detrimental
- Clearer communication and understanding of features and limitations
Return on Investment
- Speed of delivery
- Scale of deployment
- Increase of access
Usability
Alternatives Considered
ChatGPT
Other Software Used
Trisotech Digital Enterprise Suite
