Microsoft Entra ID Reviews & Insights

Score8.7 out of 10

445 Reviews and Ratings

Overview

Synthesised from 34 reviews | Last Published April 23, 2026

This product overview is based on an analysis of 34 recent reviews covering overall satisfaction, ROI, deployment environments, and competitive alternatives. Microsoft Entra ID is primarily used for identity and access management, with 41% of reviewers citing this as a key use case. User management and authentication are also prominent, mentioned by 32% of reviewers, often as a replacement for on-premise Active Directory. A significant benefit is its integration with Microsoft 365, streamlining user administration for 18% of reviewers. Entra ID addresses security problems in cloud environments and remote logins, according to 15% of reviewers. Reviewers highlight its single sign-on (SSO) capabilities (23%), identity management features (15%), and ease of integration with other applications (15%). While most feedback is positive, a small fraction (9%) expressed mixed sentiment regarding identity and access, suggesting potential areas for improvement. ROI is generally positive, with 29% noting cost savings due to integration with existing Microsoft 365 licensing. Simplified authentication and access were cited by 24% as a key benefit. Deployment environments vary, with 44% using a hybrid deployment, 29% cloud-based, and 21% on-premises.

Pros

Seamless single sign-on (SSO) capabilities for various applications, including third-party and SaaS platforms (23% of reviewers)
Effective identity management, enforcing security policies and managing user privileges (15% of reviewers)
Streamlined integration with Microsoft 365, simplifying user administration across applications (18% of reviewers)
Straightforward setup process and user-friendly interface (15% of reviewers)
Cost savings due to integration with existing Microsoft 365 licensing (29% of reviewers)

Cons

Mixed sentiment regarding identity and access for some users (9% of reviewers)
Neutral impact reported by a small fraction of users, indicating the product is simply a necessary component without significant positive effects (6% of reviewers)

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Microsoft Entra ID Reviews

171 Reviews

Secure IAM with Entra ID

Rating: 9 out of 10

May 13, 2025

Use Cases and Deployment Scope

SSO functionality works perfectly and provides seamless experience . It helps us in managing users in our cloud environments and increase productivity. Integeration is very easily and it almost integerates with anything.

Pros

Setup and integration is easy and quick.
Very reliable and secure SSO to work and user management.
It provides the next level of security features like preventing unauthorized access, MFA, and threat intelligence.

Cons

Valuable security features require a paid subscription
Multiple syncing problem reported
UI is less intuitive

Likelihood to Recommend

It is relatively very to setup and it is a single SSO for all kind of Azure logins so very convinient we found it.

Harshad Narsale

Technical Support Engineer in Information Technology at Kaseya (1001-5000 employees)

Vetted Review

3 years of experience

Entra ID Review

Rating: 10 out of 10

Incentivized

May 7, 2025

Use Cases and Deployment Scope

Well without Microsoft Entra ID we cannot proceed with our work because we use the Microsoft 365 Services and Microsoft Copilot. So that helps most of the part.

Pros

It's difficult to select one part, for example, we use the Microsoft Teams application, so thanks to that application we can easily communicate even when we work at home. So without going to the company site we can communicate with each other easily.

Cons

Difficult to select cons. But when Microsoft Teams stops our work also stops. That should be a cons.

Likelihood to Recommend

When Covid happened, we need to change our work style and in case we need to work from home, Teams really help us to communicate with each other.

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

Microsoft Entra ID

Rating: 10 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

Identity provider. That's it. It's our centralized business or our centralized identity provider, so yeah, that's it. That's what it's addressing.

Pros

Integrate with third parties for single sign on.

Cons

Functionality. Probably the situation where you have a hybrid on-prem and cloud offering.

Likelihood to Recommend

Being the primary identity provider for a company.

Verified User

Manager in Information Technology (5001-10,000 employees)

Vetted Review

10 years of experience

Entra ID Review

Rating: 8 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

Basically we use it for identity management and authentication. It solves the problem of obviously identifying users. We utilize it to separate different employee departments into groups, which helps us with device management as well. And so the specific scope pretty much is global, allows us to bring in guest users, allows us to administrate users through all the other Microsoft products such as SharePoint, office tools, things of that nature, exchange, Outlook.

Pros

It does identity management and two factor authentication. Well, we haven't had any issues with that.

Cons

Probably the most primary thing is just the interface itself. It's frequently changing and so oftentimes we kind of have to go back and redocument our processes for our IT staff because the steps that they would take to perform a task one month. Now it's a totally different staff, new dashboard, even a new name for the product or the feature. So it would be nice if that stuff was a little bit more consistent.

Likelihood to Recommend

Definitely well suited for enterprise identity management. Just makes sense to use that tool because it's been the standard for so many years. Businesses that may not be ready for an enterprise level product might not be for them just due to cost. So there might be some more cost efficient and effective ways to perform the same tasks.

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

10 years of experience

Entra ID Review

Rating: 10 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

We wanted to use graph API to find out whether the user is member of SharePoint or not or Graph API users.

Pros

Faster access to the authorized users.

Cons

The cost of graph API is too high.

Likelihood to Recommend

It is well suited for all organizations to manage their user identity.

Verified User

Manager in Information Technology (10,001+ employees)

Vetted Review

Entra ID Review

Rating: 9 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

I currently use this product to help one of my clients. I currently use this product to help facilitate the entire management of their email system. So basically it addressed problems because before they were another vendor and it was very hard to apply policies. It was done by a third party provider. So the company didn't have any type of insight on how their management of their policies were being done. We didn't have enough reports information wise. So with this here and now we can have more activity, more assurance in terms of integrity, like who accesses person's emails, especially from a privileged account like IT persons can do more stuff than the average user. So management need that confidence. So address that problem of transparency and visibility to be honest, in terms of access across the cloud, because we use Entra ID to access so many different products, especially those are connected to Entra.

Pros

It addresses the issue of identity management very well with respect to putting in that multi authentication.
It can also support with respect to we can push these policies into another product that is not Microsoft, but it needs that SSO so we can have one account going into multi different accounts. I think that's the biggest pros and the easy use of Microsoft 365 also is one of those pros also in terms of administration.

Cons

Well, I don't think there's anything wrong with the existing product of course. So improvement would be just to expand the functionalities to be honest. Maybe have an easier way to expand it into devices of any type. Once it's an API, Microsoft probably has something, but it's not that easy. I can't see it. I show you this click, I want to connect to this, to my firewall or this to this product. Just make it more easy to connect to more products as possible because you have this identity product, it has all the benefits of running, all that compliant stuff that Microsoft gives you. You have all the benefits of the whole accessibility and management and privilege management there for you. Just extend it to more products and that's the only thing I would say to improve on.

Likelihood to Recommend

Scenarios where it's less appropriate. Well if you're going to the cloud, you need to get email. This is well suited because that email account can be your identifier for a whole set of web applications out there on the internet. It may not be useful in an on-premise situation, especially sometimes may not have that connectivity to the internet for certain specific situations, but I'm not sure of which because the world is moving very more internet centric environment. So that's it.

Verified User

Partner in Information Technology (1-10 employees)

Vetted Review

5 years of experience

Entra ID Review

Rating: 7 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

I believe it's a licensing thing that it also does within Intune. I want to make sure that I'm not selling it wrong, but we use it in conjunction with some of the licensing we use in Intune and we assign it to endpoints. That's it.

Pros

I think it just centralizes how we can go about assigning certain levels of license and license levels to endpoint to users that we have.

Cons

No cons.
No cons.

Likelihood to Recommend

I think the integration with Intune and how it helps with managing licensing there. It just helps an organization that can be small or growing or just remote organization where some of that licensing can be handled easier from a central location.

Verified User

Engineer in Information Technology (5001-10,000 employees)

Vetted Review

Entra ID Review

Rating: 9 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

Well, as an MSP, we manage a bunch of clients, so everyone uses Microsoft. 90% of our clients use Microsoft, so it addresses all the authentication issues and cloud-based products that we can't get away from.

Pros

It does authentication really well and all Microsoft products.

Cons

The navigation menus could be a bit easier, less to dive through, more direct access to features would be great.

Likelihood to Recommend

Well suited, probably multifactor authentication and using it for other applications where the user just has one account to remember. So less appropriate, probably on-premise authentication.

Verified User

Analyst in Information Technology (11-50 employees)

Vetted Review

10 years of experience

Microsoft Entra ID Review

Rating: 9 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

It really allows us to bridge our identity gap from online or from the cloud to on-prem and it allows us to use the same identity from both on-prem and the cloud and then put some access, conditional access policies, governance and things like that against the use of identity.

Pros

I think it integrates really well to other SaaS applications for single sign-on. You can set policies in front of that. I think it is really good at pulling in other applications and using your existing identity solution.

Cons

I don't have anything necessarily specific. I think one thing is it changes so fast sometimes documentation's not updated. It just seems like it rebrands a lot, so it's just always confusing sometimes. But other than that there's nothing really bad to say about it.

Likelihood to Recommend

I think it's really well suited if you have a dedicated IT team to manage it. If you're a small business that outsources your IT or doesn't really have someone on set that's proficient, it is a technically challenging tool I think if you're not a savvy user.

Verified User

Manager in Information Technology (11-50 employees)

Vetted Review

10 years of experience

Microsoft Entra ID Review

Rating: 7 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

We mainly use it for logins, accessing active directory. We have a hybrid system, so we use an Entra ID

Pros

Since we have a hybrid environment, we used to use just the active directory, but then because of the requirements and needs, we sort of move on to hybrid environment and then we have to use Entra ID to do that. So detailed examples, it just works. I mean you don't have to deal with it and once it's set up it's pretty much it's an automated process.

Cons

My role is as a CIO, so I don't really get involved in the hands on stuff, but then the reports that I hear from my team, sometimes it's not to set it up after it's set up it's good but to set it up, it's not sometimes straightforward so you have to spend some time try to go back and forth to set it up. So once it's a set up, it's fine.

Likelihood to Recommend

Since we are a Microsoft shop, we have to use it. There's no other way around it. So whether it's a suit well suite or not, we have to figure out the way to make it work.

Verified User

C-Level Executive in Information Technology (51-200 employees)

Vetted Review

3 years of experience

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Entra ID Review

Rating: 9 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

Pros

It addresses the issue of identity management very well with respect to putting in that multi authentication.
It can also support with respect to we can push these policies into another product that is not Microsoft, but it needs that SSO so we can have one account going into multi different accounts. I think that's the biggest pros and the easy use of Microsoft 365 also is one of those pros also in terms of administration.

Cons

Well, I don't think there's anything wrong with the existing product of course. So improvement would be just to expand the functionalities to be honest. Maybe have an easier way to expand it into devices of any type. Once it's an API, Microsoft probably has something, but it's not that easy. I can't see it. I show you this click, I want to connect to this, to my firewall or this to this product. Just make it more easy to connect to more products as possible because you have this identity product, it has all the benefits of running, all that compliant stuff that Microsoft gives you. You have all the benefits of the whole accessibility and management and privilege management there for you. Just extend it to more products and that's the only thing I would say to improve on.

Likelihood to Recommend

Verified User

Partner in Information Technology (1-10 employees)

Vetted Review

5 years of experience