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Remote Desktop Services Reviews & Insights

Score8.8 out of 10

77 Reviews and Ratings

Remote Desktop Services Reviews

19 Reviews

Remote Desktop Services for Small Business

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

At my job, I need to manage several physical computers, which also hosts multiple virtual machines. I don't need to access them remotely at all times. And the times that I need to login remotely, I use a VPN connection. So having them with Remote Desktop Services enabled, helps me to access them from the office to perform routinary Windows and drivers and third party programs updates.

Pros

  • Easy remote access within the local network
  • Sporadic remote access through VPN
  • Easy transfer of files between the managed workstations and the computer being used to manage them
  • Built-in solution at no extra cost

Cons

  • Security for remote access.
  • Concurrent access. For example, to provide remote support.

Likelihood to Recommend

- When you need to manage physical workstations within the local network (LAN) running Windows.

- When managing virtual machines created by Microsoft Hyper-V.

- When you manage that end-users do not use on a regular basis like file and applications servers running Windows 10/11.

- When a cost-effective approach is needed.



RDS - remote access at its best

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We utilize Remote Desktop Services for all of our off-site remote access to our company server for daily work functions. This allows us to perform our necessary work, use our own personal computers or computers that don’t function with programs that are MS based, and do so from remote locations all over the country. We have had issues with some log-outs not happening therefore not allowing individuals to log back in, and when internet connectivity is down at our host location not to be able to connect.

Pros

  • Remote Desktop access
  • Server access
  • Sharing computer for IT issues

Cons

  • Display setting changes for monitor viewing
  • Shared program access for users (i.e. DraftSight)
  • Printer addition without it having to be in the host location

Likelihood to Recommend

Remote Desktop is well suited for smaller office bases where individuals need to access shared files or programs without having it installed in personal machines. In a small server setting with local access only this works to bridge the gap. It allows users to remote in to access files shared on a single server or remote machine. Not suited for individuals without an IT consultant as there are set up and maintenance issues that require knowledge and time. Also some down time.
Vetted Review
Remote Desktop Services
13 years of experience

Remote Desktop Services - Easy to use

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We utilize it mostly for a company wide program that is installed on a dedicated server. Everyone remotes into the server and utilizes the program from this server. Also, we have a document management system that is housed on this server that is utilized as a company wide program.

Pros

  • Efficient
  • Reliable
  • Easy to use

Cons

  • Some session issues
  • Ability to have different policies for different users for session limits, etc...

Likelihood to Recommend

RDS works best of all remote systems I've used. The biggest feature for end users is it looks and feels just like they are using their own computer, whereas some remote systems don't have the same ability for shortcuts, etc... like RDS has in it's arsenal.
Vetted Review
Remote Desktop Services
16 years of experience

Great Windows built in remote access app

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Remote Desktop Services is a handy feature in Windows OS like Windows Server, Windows 7, etc. It is being used in our organization to connect to our server and local PCs. The main problem it addresses is to let a user/administrator take remote of another PC/server to perform various works like configuration, troubleshooting, etc.

Pros

  • Easy to use.
  • Good customization options like the screen size of remote session window, remote audio settings, etc.

Cons

  • The Window of the Remote desktop connection sometimes does not get maximized to full size sometimes and it is hard to make it sometimes. There should be an option to display a full-size window for easier working.

Likelihood to Recommend

Remote Desktop services are well suited for people looking to connect to Local computers/Servers after connecting to VPN or Local Area Network. It is easy to use and performs superbly without any issues. However, it does not have support for connecting to Non-Windows-based Devices and Applications like Teamviewer beat RDP when it comes to connecting to machines outside one's network.
Vetted Review
Remote Desktop Services
10 years of experience

Work remotely from home or anywhere

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We have used it for years to allow our Sales Team to get access back to our main office network. This was much more versatile, secure, and faster than using a VPN to access files and programs directly. When Covid hit we were able to have users work from home and simply remote into their workstations at their desks and work as usual. With that said we are using the Remote Desktop Gateway as well for security. I recently looked into using Citrix but the capabilities were the same but the cost was much higher.

Pros

  • Access your company PC at work, no loading software on offsite or personal PCs.
  • Secure connection and all documents stay on company PC at the office.
  • Works great even over a 2mb internet connection.
  • Windows already has the client software installed by default.

Cons

  • Bad internet connections can cause it to disconnect with no retries. This has got better recently so not sure if Microsoft has made a recent change.

Likelihood to Recommend

Great for working away from the office or for users that work from home. Might be less appropriate for users or road worriers in bad internet locations. This is where cloud apps might work better.
Vetted Review
Remote Desktop Services
8 years of experience

Remote Desktop Services -- powerful, capable, flexible, but also costly and complicated

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

My organization uses Windows Remote Desktop Services in several ways:
  • Admin remote access to physical servers.
  • Admin access to cloud-hosted servers.
  • User access to a single desktop from multiple devices. This allows users to connect from any computer across many sites to a single desktop. With this, a physical computer becomes a workstation that is simply displaying content from a remote server.
  • User access to published RemoteApp programs. This allows users to open a program on their device, which is actually hosted on a remote server.

Pros

  • It's built into all versions of Windows, so a zero-cost client.
  • It's well established in the enterprise computing industry. Remote Desktop Services has been around for decades; it has been updated but remains familiar to users and admins.
  • You can connect from almost any device. This is especially good in environments that damage computers; a low-cost device can be used, since the local device simply presents a login screen (the desktop is on a remote server).

Cons

  • Advanced configuration is required.
  • Off-site access from a different network is very insecure unless a VPN can be used.
  • It's complicated and relatively costly for multi-user environments, as each user or device requires a CAL on top of the server licensing.
  • Incredibly complicated licensing strategy from Microsoft.

Likelihood to Recommend

Remote Desktop Services is great for some uses, like remote access to servers for admins. For end-users, setup is complicated and costly, but the end solution is great for shared device environments or mobile users. Allowing a user to see the same desktop from any device, on-site or off-site, provides a smooth experience for them. User management is effective once configured.
Vetted Review
Remote Desktop Services
8 years of experience

Remote Desktop Services is something that just works

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Remote Desktop Services is being used by many different departments, between direct desktop access or access to a remote terminal server.
Remote Desktop Services addresses software that does not tolerate being run over a WAN connection. Some of the Vendors we use for software requires direct contact to SQL, so we secure that and only allow local access.

Pros

  • The ability to have custom resolutions or screen setups.
  • Remote printers.
  • Similar look and layout of any Windows computer.

Cons

  • Remote file sharing could be easier.
  • Some better compression for laggy connections.
  • Better security options.

Likelihood to Recommend

Remote desktop works well in our environment when people in other offices need to connect to isolated systems.

Remote Desktop Services is by far the best solution for onsite remote access

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Remote Desktop Services to access servers ourselves, provide remote support to users across campus, provide access to servers for end-users, and provide access to RemoteApps for users. For going from Windows to Windows on a local network, this is by far the best solution for remote access that we have found.

Pros

  • When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
  • You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
  • Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.

Cons

  • Frankly, I'm not aware of any way this could be improved on Windows. It's a completely seamless Windows remote access experience.
  • That being said, RDS on Mac isn't quite as seamless an experience, so you may have some difficulty training Mac users in RDS. But that isn't really a fault of the program.

Likelihood to Recommend

Microsoft's Remote Desktop Services is particularly nice if you have a server license for a program and don't want to install it on everyone's machine but do want to give everyone access to the program. They can either use RDS to connect to the server, or you can set up a RemoteApp.

It's also nice if you have people who work on two different workstations in two different locations. We have several people who sometimes work at one desk and sometimes in an office, so it's nice for them to be able to access one machine or the other easily without having to walk back and forth.

One note, if users don't have an Active Directory account, or if you don't want to mess with putting people into various permissions groups, RDS may not be the best solution for them. This wasn't an issue for us since our organization was small enough that we could manage AD permissions and groups rather easily.

Remote Desktop Serves: The Good, the bad and the ugly.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

It is currently being used by Information Technology to access both internal and cloud systems.

Pros

  • Easy access to systems
  • Response time is good
  • Some nice tools & options are available
  • Connect to/from anywhere is an obvious win

Cons

  • File movement
  • Reboot process
  • BIOS/POST display and access

Likelihood to Recommend

Remote Desktop Services is great for a non-critial role. We use it for support on desktop and servers, however, we do not use it as a primary for servers. There can be issues with restarts and when you need to see POST/BIOS.
Vetted Review
Remote Desktop Services
30 years of experience

Best essential software to connect to remote Desktop

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Remote Desktop Services is being used by our entire organization. It solves the purpose of connecting to production systems through our local desktop. I also connect to my PC at the office from my home if I have to login from home. I connect to production systems using Remote Desktop to start, stop and deploy applications on the production system. It works seamlessly.

Pros

  • Remote Desktop Services provides seamless connection to production systems while running applications.
  • It provides a fast and reliable connection while connecting to the remote systems and execute commands
  • Secure and 100 percent robust. Never experienced any issues
  • Whole desktop can be mirrored and it feels like you are physically working on the remote systems.

Cons

  • Remote Desktop Services team needs to focus on improvement in the magnification of remote images.
  • Remote Desktop Services team should focus on the requirements of internet services speeds while connecting to remote machines.
  • Team should work on improving performance when accessing images and videos so that the chipping won't occur.

Likelihood to Recommend

Remote Desktop Services is especially good to access files and run programs remotely on the destination machine. It is Less effective if playing videos or accessing graphic content remotely.
Vetted Review
Remote Desktop Services
12 years of experience