Mojo Helpdesk

Score8.2 out of 10

5 Reviews and Ratings

Top Performing Features

+16%

Organize and prioritize service tickets

Cat avg: 8.6

+27%

Expert directory

Cat avg: 7.9

+23%

Subscription-based notifications

Cat avg: 8.1

+10%

Ticket creation and submission

Cat avg: 9.1

Worst Performing Features

+22%

ITSM collaboration and documentation

Cat avg: 7.4

+14%

Ticket response

Cat avg: 8.8

+25%

External knowledge base

Cat avg: 8

Mojo Helpdesk Features from Reviews

9.8+18%

Organize and prioritize service tickets
Category average: 8.6
Expert directory
Category average: 7.9
Subscription-based notifications
Category average: 8.1
ITSM collaboration and documentation
Category average: 7.4
Ticket creation and submission
Category average: 9.1
Ticket response
Category average: 8.8

10+23%

External knowledge base
Category average: 8
Internal knowledge base
Category average: 8.1

10+20%

Customer portal
Category average: 8.2
Social integration
Category average: 8
Email support
Category average: 8.8
Help Desk CRM integration
Category average: 8.6

Mojo Helpdesk Features from the Vendor

Organize and prioritize service tickets
Prioritize tickets to ensure most urgent are tackled first
Expert directory
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
Subscription-based notifications
Users subscribe to notifications for ticket updates
ITSM collaboration and documentation
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
Ticket creation and submission
Users and agents can easily enter new support requests.
Ticket response
Agents can easily follow up with customers.
Automated responses
Common requests can automatically trigger a standard response.
Attachments/Screencasts
Agents can send attachments and/or set up screencasts to assist with support issues.
SLA management
Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

External knowledge base
Customers can self-service by searching through help articles.
Internal knowledge base
Internal knowledge base helps agents answer customers' support questions.

Customer portal
Customer portal allows customers to submit tickets themselves and/or access self help resources.
Live help chat
Live chat allows customers to get help via instant messaging within a software product or on a company website.
Phone support
Customers can get support from agents over the phone.
Call scripting
Provides a script or system for guiding agents through callers' support issues.
Email support
Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.
Help Desk CRM integration
Integrates with CRM so that tickets and support communications are coordinated with customers' records.

Email Integration
Asset Management
Customizable Branding
Document Storage