TrustRadius Insights for Moveworks are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Recommendations
Users of Moveworks have made several recommendations based on their experiences with the product. The following three recommendations are the most common:
Consider value and opportunity, not just cost. Users suggest taking into account the overall value and potential benefits that Moveworks can bring to the organization, rather than solely focusing on the cost. This recommendation highlights the importance of assessing the long-term impact and return on investment that Moveworks can provide.
Establish an online users community. Users believe that having an online community for Moveworks users would be beneficial. This recommendation emphasizes the need for a platform where users can connect, share best practices, and exchange ideas. By creating such a community, users can enhance their knowledge and make the most out of their experience with Moveworks.
Ensure commitment from both parties. Users emphasize the significance of commitment from both the company implementing Moveworks and from Moveworks itself. This recommendation stresses the need for a collaborative effort between the two parties to ensure a great product experience. By demonstrating commitment and actively engaging in partnership, users believe that organizations can maximize the benefits of using Moveworks.
Overall, these recommendations highlight factors such as value assessment, community building, and commitment as important considerations for organizations looking to optimize their usage of Moveworks.
We use Moveworks as a support chat bot for the entire organization serving information for 3 departments: IT, Human resources, and Finance teams.
Pros
Understanding employee questions and serving up information and answers
Very easy to add new content into the chatbot
Excellent customer support
Cons
Conversations, asking users refining questions to better tailor responses
Likelihood to Recommend
Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.