Namely Reviews & Insights

Score7.3 out of 10

233 Reviews and Ratings

Community insights

TrustRadius Insights for Namely are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Reviewers have consistently praised Namely for its user-friendly interface. Many users have stated that the platform is intuitive and easy to navigate, allowing them to quickly access the features they need. The attractive design of the interface has also been highlighted by several reviewers, making it visually appealing and enjoyable to use.

Seamless Integration of HR and Payroll Tools: A significant number of users appreciate the seamless integration of HR and payroll tools in Namely. They find it convenient to have both functionalities within a single platform, eliminating the need for multiple systems or manual data entry. This integration streamlines processes and ensures accuracy in managing employee information, time tracking, benefits administration, and payroll calculations.

Excellent Customer Service Support: The customer service support provided by Namely is highly regarded by many reviewers. Users value the promptness and effectiveness of the support team in resolving their queries or issues. Additionally, users appreciate the availability of resources such as troubleshooting guides and learning materials that further enhance their experience with Namely's platform.

Reviews

146 Reviews

Not Meant for the Cannabis Industry

Rating: 5 out of 10

October 6, 2023

Use Cases and Deployment Scope

We used Namely for about a year and during that time the experience was okay but left a lot to be desired. Some of the pros that Namely had were the onboarding process and the social setup for employees to interact with one another. Unfortunately, the pros did not outweigh the cons and therefore led us to move on to a different vendor. The customer service left was very inconsistent and difficult at times especially when we were working on our ACA reporting forms. That process was a nightmare as we had to do it manually even though we were told it was part of the service we paid for. In addition to being promised many things during the demo process that fell through such as document storage and mismanagement of data.

Pros

Onboarding process
Attractive user interface
Ease of clocking in/out

Cons

Communication from support
Following through with system integrations
Ease in implementation

Likelihood to Recommend

Namely is aesthetically very pleasing and navigates like other social media platforms which can be appealing to potentially a remote workforce who interacts more online than in person. Unfortunately, it did not serve our population well as we are primarily manufacturing where people are not as interested in utilizing the HRIS for interactions when they would rather connect in person.

Verified User

Manager in Human Resources (51-200 employees)

Vetted Review

1 year of experience

Time Saving HR Software

Rating: 9 out of 10

Incentivized

September 28, 2023

Use Cases and Deployment Scope

I use Namely for all our HRIS, on-boarding new employees, benefits administration, and payroll.

Pros

Streamlined On-Boarding of New Employees
Easy Passive & Manual Benefits Enrollment
Quick response time for support cases - Either email or on phone

Cons

Some functions require multiple steps in order to achieve the results needed

Likelihood to Recommend

Passive enrollment during Open Enrollment season has been very helpful.

Verified User

Administrative Assistant in Human Resources (51-200 employees)

Vetted Review

3 years of experience

Namely is a refreshing take in the staid sector of HRIS

Rating: 7 out of 10

Incentivized

September 28, 2023

Use Cases and Deployment Scope

Namely is the HRIS for our company, from when we were under 50 employees to now over 150 employees. We use it for all Onboarding and document e-signature, all Managed Payroll Services, Benefits Administration & Brokerage, Training & Compliance, PTO tracking, other employee records, and Performance Management. We only are light users of it social components.

Pros

comprehensive
user-friendly (for both administrators and users), with an intuitive UI
ease of setup and detailed customization options
ease and detail of reporting and analytics
constantly evolving and adding new functionalities

Cons

Managed Payroll UI could be improved
Employee record keeping functionalities could be more robust
Performance Management customization could be more robust

Likelihood to Recommend

Namely is well-suited to a company with 1-2 HR Admins and 1-2 Finance personnel (for Payroll purposes), and with an attendant workforce of 50-250. Namely is a one-stop-shop for all HR needs, so is particularly helpful for leanly resourced HR functions. While it has some HR training modules, it's not at PEO level so requires an experienced HR leader at the helm ; but beyond that, many aspects of compliance, onboarding, payroll, training etc are largely automated and sycned across the platform, so works well for a lean HR team with a large employee base (both hourly, and salaried).

Kristen Albertsen

VP, People in Human Resources at Bevi (51-200 employees)

Vetted Review

5 years of experience

View profile

Namely user of 2 years

Rating: 8 out of 10

Incentivized

September 25, 2023

Use Cases and Deployment Scope

Namely is a user-friendly HRIS that makes daily administrative tasks easy to manage. It's very easy to learn and use, which is a plus for me as I onboard all of our new hires. There are templates that you can create to prepare for pre-onboarding your new hire, which makes onboarding go so much more smoothly. I appreciate the integration with AdobeSign so that you can send documents for signature and they automatically save in the employee's profile. The home page is set up like a social media site and allows you to post updates and see whose birthday or anniversary is coming up which is great for engagement.

Pros

Easy to use
Templates
Employee onboarding

Cons

Reporting
Tracking changes
Payroll function

Likelihood to Recommend

Based on my own experience, Namely would be most suitable for businesses of our size - around 150-200 employees. Because it is difficult to track profile changes in Namely, it would be difficult for larger organizations to keep track.

Verified User

Administrator in Human Resources (201-500 employees)

Vetted Review

2 years of experience

Namely is a user friendly system

Rating: 9 out of 10

Incentivized

May 2, 2023

Use Cases and Deployment Scope

I use Namely mainly to process our biweekly payroll and run reports needed for backup, entering into our accounting system. I access the HRIS side for specific employee information. I update Unemployment rates, new pay codes, and create cases when there are issues. Issues are usually when we receive Tax Notices from various state or federal agencies.

Pros

If you have everything set up correctly, the payroll process is relatively simple and seamless.
When I have an issue and need to call Namely, I'd say I get the help/answers I need 98% of the time. Cases submitted get resolved relatively quickly 95 - 99% of time depending on the complexity of the case.
As an employee, it's a pretty friendly system to use...the news feed is familiar (like FaceBook); accessing my paystub, benefits, and other resources is pretty self explanatory and easy to use.

Cons

Namely Time reports are very cumbersome and not user friendly. I have to jump through hoops to manipulate the excel reports make the information usable.
We have one pay group with many hourly rates and job codes. When it comes to calculating overtime for this group, I have to do this outside of Namely. This could be a problem on my end. I don't have time to figure this out.
The biggest issue is that the payroll system does NOT talk directly to accounting system. I have to export the payroll journal entry detail reports to then manipulate to then import into our accounting system.

Likelihood to Recommend

In my opinion, Namely has worked well for us/me as a Payroll Service Provider. Namely needs to improve on getting the payroll system to "talk" to our accounting system, which is NetSuite. The time keeping side needs improvement in the area I mentioned previously. The reports are not easy to use.

Verified User

Administrator in Finance and Accounting (201-500 employees)

Vetted Review

5 years of experience

Try out Namely

Rating: 8 out of 10

Incentivized

May 1, 2023

Use Cases and Deployment Scope

I am an HR Administrator at my organization responsible for overseeing quarterly and annual performance review process, exit interview process, managing and tracking leave, state registration for income tax withholding, benefits administration, inputting salary increases and promotions, org chart, password reset, etc. I am the go-to person for all things Namely.

Pros

UX interface
New interactive org chart
Customer service- non benefits related

Cons

Customer service- benefits related
State registration. The Help Community is helpful but a designated support team would be more impactful.

Likelihood to Recommend

Namely is well suited for small companies just beginning an HR department

Verified User

Administrator in Human Resources (51-200 employees)

Vetted Review

2 years of experience

The Pros and Cons of Namely from a Previous Paychex User

Rating: 7 out of 10

Incentivized

April 28, 2023

Use Cases and Deployment Scope

Our organization uses Namely for all our HR and payroll needs. This product addresses our business needs more than our previous provider by being more user friendly and having a more robust HR platform all in one system. The feed is especially useful for performance shoutouts and internal updates. There are some pieces that I feel do not live up to our previous provider, but there are also aspects that Namely has that are more beneficial than our previous provider. Overall, our employees enjoy Namely as users, and HR sees improvements with their side, but the payroll side could have a few more options to make the system better.

Pros

Prorations for salaried employees based on start dates
A feed for shoutouts, promotions, terminations, new hires, birthdays, and anniversaries
Automatic state and local taxes added based on employee address (a big plus for Ohio, Pennsylvania, Indiana)

Cons

Limits to custom reporting
No direct feed for Ohio Workers Comp (now a manual process on our end)
No option to place an employee on Leave of Absence and exclude them from payroll while they are "inactive"
No option to suppress certain deductions for certain pay types (i.e. allow 401K for commissions but block remaining deductions - also now a manual process to uncheck the suppress box for 401K for each commission check)

Likelihood to Recommend

Namely is nice because it has everything all in one place: performance, applicant tracking through Greenhouse, payroll, time off, hourly timesheets, and benefits. From the payroll side, Namely is especially helpful for remote employers who have employees in multiple states, especially Ohio, Pennsylvania, and Indiana. Namely will automatically update the payroll profile of the employee with the state and local tax for the work or home location, whichever the employer chooses. I have found a few mistakes with the local tax being assigned not matching the Ohio Tax Finder, but for the most part, it is accurate. It is also helpful that we can create multiple payrolls for multiple periods and they are included in the overall fee.

Verified User

Employee in Finance and Accounting (201-500 employees)

Vetted Review

Is the name in HR software still Namely?

Rating: 8 out of 10

Incentivized

April 26, 2023

Use Cases and Deployment Scope

Namely is the HR system for managing employees from hours, to performance reviews, tax paperwork, team assignments and vacation time for our full time employees.

Pros

ease of access to critical data
consolidates all HR functions into one platform
provides top level insight into corporate structure for inter-departmental communication
tracks hourly employees

Cons

job code and time tracking
the time clock app
general ease of setup and use - many users struggle to set up some of the time tracking features

Likelihood to Recommend

Namely excels in larger companies with robust workflows for managing performance and career milestones. For companies with many projects and a need for granular cost assessment, the difficulty in making, assigning, and the interface for job code switching is a barrier to employee use consistently.

William Derek Ustruck

Senior Producer at pocket.watch (51-200 employees)

Vetted Review

3 years of experience

Meets all Industries and Company Sizes

Rating: 10 out of 10

Incentivized

April 26, 2023

Use Cases and Deployment Scope

We use Namely for our HR, payroll and benefits applications. Namely security set up allowed us to document our SOX controls smoothly this past year when we went public. Security setting for our preparer and reviewing on the HR and payroll user functionally worked well when building out our SOX controls.

Pros

Processes our RSU stock payrolls
Custom built HR work flows
Custom reports to third parties through FSTP

Cons

360 integration with third parties (401k, benefits)
More robust custom reporting tools

Likelihood to Recommend

Namely is perfect for our small size company. It provided us a simplified way to manage our benefits, payroll and HR through custom workflows. These workflows flow through to payroll and auto adjust salary for our payroll team which simplifies our SOX controls. Namely support team also processes our RSU payments for our payroll team.

Verified User

Paraprofessional in Finance and Accounting (51-200 employees)

Vetted Review

2 years of experience

Namely review

Rating: 8 out of 10

Incentivized

April 25, 2023

Use Cases and Deployment Scope

We use Namely as sort of a recordkeeper for employee information and Namely Time for timesheets. We needed a way for employees to record their hours spent on client projects and time off. We do not use Namely for payroll.

Pros

Social media type home page with birthdays and anniversaries
Easy to view employee information
Onboarding new employees

Cons

In benefits administration, in life insurance and disability sections, there's no option to include employees' bonuses as earnings. Therefore, employees' coverage and premiums are all incorrect.
Time off recorded in Namely Time does not transfer to HRIS, resulting in employees needing to enter their time off twice - in Namely Time and in their Time Off section of Namely.
In Namely Time, only the previous week can be copied into the current week. It would be helpful if time recorded could be copied to any week.

Likelihood to Recommend

Namely is pretty easy to use, but there are some areas that could be improved. Namely Time could be more streamlined with Namely HRIS. Benefits administration is a little difficult to use.

Verified User

Director in Human Resources (51-200 employees)

Vetted Review

1 year of experience

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The Pros and Cons of Namely from a Previous Paychex User

Rating: 7 out of 10

Incentivized

April 28, 2023

Use Cases and Deployment Scope

Pros

Prorations for salaried employees based on start dates
A feed for shoutouts, promotions, terminations, new hires, birthdays, and anniversaries
Automatic state and local taxes added based on employee address (a big plus for Ohio, Pennsylvania, Indiana)

Cons

Limits to custom reporting
No direct feed for Ohio Workers Comp (now a manual process on our end)
No option to place an employee on Leave of Absence and exclude them from payroll while they are "inactive"
No option to suppress certain deductions for certain pay types (i.e. allow 401K for commissions but block remaining deductions - also now a manual process to uncheck the suppress box for 401K for each commission check)

Likelihood to Recommend

Verified User

Employee in Finance and Accounting (201-500 employees)

Vetted Review