Navisite Managed Infrastructure Services (NaviCloud)

Score7 out of 10

3 Reviews and Ratings

What is Navisite Managed Infrastructure Services (NaviCloud)?

NaviSite boasts flexible and scalable managed services that provide 24x7x365 monitoring and support for any environment a business selects—whether it’s on-premises, in the cloud or hybrid. Their managed infrastructure services include managed infrastructure and hosting, data center colocation services, as well as disaster recovery as a service (DRaaS). Navisite services include those under the former RDX brand, which separated from Charter Communications (as part of the Spectrum Enterprise suite) in 2019.

Categories & Use Cases

Videos

Service-level Agreement (SLA) uptime
The service uptime as a percentage defined in the SLA
Category average: 8.6
Dynamic scaling
Ease of scaling up or down in response to customer needs
Category average: 8.1
Monitoring tools
Monitoring tools provide alerts when problems are detected
Category average: 7.8

Verified User

Professional in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

Navisite manages 24/7 monitoring of our production SQL Servers. This helps because we do not have a dedicated DBA on staff.

Pros

24/7 monitoring
Immediate notification in the event of failures
Dedicated Senior DBA
Dedicate Account rep

Cons

Not very pro-active outside of monitoring
Previous account rep was not customer focused
The ticketing system they use, Proximity can be flaky. Sometimes, do not receive ticket updates

Most Important Features

24/7 monitoring
Cost saving from not having a full-time DBA on staff
Access to dedicated DBA in the event of a critical situation

Return on Investment

Cost savings by not having a full-time DBA on staff - saving of at least 50K a year
Data team not on call 24/7
Navisite team will try to fix issue if possible - e.g. shrink log files that have grown

Other Software Used

Microsoft SQL Server, Microsoft Power BI, SQL Server Integration Services