Name: Netop Live Guide
Rating: 8 (1 reviews)
Author: NetOp

Customer Identity and Access Management (CIAM)

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Push Notifications

WebOps

Development

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Leadership Development

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Converged Infrastructure

Data Center Infrastructure Management

Data Masking

Data Observability

Data Privacy Management

Fraud Detection

High Availability Cluster

IT Asset Disposal

Integration Platform as a Service (iPaaS)

MLOps

Network Monitoring

Network Performance Monitoring

Network Security

NoSQL Databases

Operating Systems

Routers

Smart Contracts

Software Defined Storage (SDS)

Tape Storage

Threat Intelligence

Virtual Private Cloud (VPC)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Content Management

Creative Collaboration

Demand Generation

Digital Content Creation

Email Marketing

Event Registration

Marketing Automation

Online Proofing

Social Media Management

Social Media Marketing

Survey & Forms Building

Video Marketing

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Multichannel Retail

Sales

Animation

Building Information Modeling (BIM)

Civil Engineering

Equipment Rental

InsurTech

Investment Portfolio Management

Legal Billing

PCB Design

Vertical-Specific

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Live Guide is a live chat tool from Danish company Netop.

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Self Service

Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.

Growth

Additional Users - Growth

Additional Users - Pro

Netop Live Guide

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Netop builds market-leading software for remotely accessing and supporting devices, managing classroom technology and serving customers online. Used by half of the Fortune 100, Netop’s secure remote access  and live chat solutions help businesses provide better customer service, reduce support costs and meet security and compliance standards. In addition, Netop’s Vision Classroom Management software empowers schools and teachers to maximize the use of technology for improved student achievement. <br><br>Netop is headquartered in Denmark and has offices in the United States, Romania and Switzerland. The company sells its solutions directly and through Netop business partners to public and private clients in more than 105 countries. <br>

NetOp

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Netop Live Guide

Overview

What is Netop Live Guide?