NetScaler Reviews & Insights

Score8.7 out of 10

135 Reviews and Ratings

Community insights

TrustRadius Insights for NetScaler are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Wide range of configuration options: NetScaler has been praised by many users for its extensive array of configuration options, allowing administrators to tailor the utility to their specific server monitoring needs. This flexibility in customization has garnered positive feedback from reviewers.

HTTP Redirect/Rewrite feature: NetScaler's HTTP Redirect/Rewrite feature has received high praise from users for its ability to protect and rewrite URLs. This functionality is especially important in industries such as healthcare where privacy is a top priority.

Access Gateway with data loss prevention and customization options: Users have appreciated the Access Gateway offered by NetScaler, which provides valuable features like data loss prevention and customization options. Specifically, the ability to set up two-factor login for enhanced security has been highlighted by reviewers.

Reviews

26 Reviews

NetScaler is the clear leader

Rating: 8 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

As a VAR, I see all use cases under the sun. We solve problems that sprawling networks can cause using the Netscaler platform: authentication, routing, load balancing, Application Firewall, you name it, the NetScaler can do it.

Pros

The Netscaler PLATFORM does great analytics
Security and the single-pass policy engine
Access Gateway for Citrix CVAD/DaaS

Cons

Managability
Onboard metrics/monitoring
General deployment

Likelihood to Recommend

Anytime you are load balancing, and any time you are using it as a Citrix CVAD/DaaS gateway

Verified User

Contributor in Information Technology (51-200 employees)

Vetted Review

Reseller

15 years of experience

Citrix NetScaler (ADC)

Rating: 8 out of 10

Incentivized

January 7, 2025

Use Cases and Deployment Scope

Load balancing and remote VPN access with Always on and MFA

Pros

Always on VPN with MFA
Load balancing
Standard VPN

Cons

Security
Reporting on users connecting
Error reports

Likelihood to Recommend

It has been really good for setting up Always on VPN with MFA. However when looking at reporting this hasnt been as easy to decipher as it could be

Verified User

Manager in Information Technology (501-1000 employees)

Vetted Review

10 years of experience

NetScaler is the way to go!

Rating: 9 out of 10

Incentivized

December 28, 2024

Use Cases and Deployment Scope

We use NetScaler to host an on premise instance of VDI desktops and Multi user machine catalogs along side with Citrix cloud.
We proxy services like LDAP and NTP via a pair internally to a pair in the DMZ to present the services publicly. We Also use Citrix Gateway to present a public instance using internal DNS.
This addresses any issues that could be related to Citrix cloud outages as the connections are all on premise and does not rely on 3rd party for user access. This helps with troubleshooting access related issues and possible network and infrastructure related issues.

Pros

Load Balancing
Virtual Server and Service passthrough
Citrix Gateway

Cons

Licensing
Ease of use
Complexity of Deployment

Likelihood to Recommend

NetScaler has addressed a large issue for our company. It is great to have an on premise instance of Citrix running on your own dedicated infrastructure and it makes a big difference in performance for some users depending on their location. For us since we are a global organization our users overseas see much better performance from the on premise instance over the Citrix cloud especially in the Asia-Pacific region.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

5 years of experience

NetScaler is a scalable IT network and security tool

Rating: 9 out of 10

Incentivized

December 20, 2024

Use Cases and Deployment Scope

We use NetScaler for external users to log in to use internal applications, some direct external accessible applications, and load balance some services. All staff depending on role and responsibility have some kind of access through NetScaler to a system or service. We migrated to this from Microsoft Remote Desktop services 7+ years ago and have been very successful since.

Pros

load balancing
virtual apps and desktops
brokering external to internal systems and services
vpn services

Cons

documentation, {...} can it be better
how-to set up a new service like webmail access to exchange, vpn services, etc
More user friendly web gui interface

Likelihood to Recommend

Remote access is second to none. It just works. Load balancing is great on this too. Though the interface can be much better to set this up. Encryption and authentication services works but its so unbelievably difficult to navigate and set up. there is virtually no good docs out there to make it easy to set up and troubleshoot. Even training courses do a poor job of helping teach students much in this area.

Verified User

Administrator in Information Technology (201-500 employees)

Vetted Review

10 years of experience

NetScaler & Citrix Access

Rating: 9 out of 10

Incentivized

December 17, 2024

Use Cases and Deployment Scope

NetScaler allows us to leverage our Citrix environment via remote access. We were able to alleviate remote access to apps and files additionally allowing us to not have to use VPN access. Instead we are able to gain access via published Desktop and published applications via Citrix and Citrix Store.

Pros

Load balancing
app distribution
managing multiple sites
OKTA integration

Cons

GUI upgraded
Navigation within the VA
Not so much function but support

Likelihood to Recommend

Well suited: Citrix environments, remote access w/out adding another layer of VPN and configuration. Active Directory integrated. Allows for on prem or cloud installs.

Less appropriate: Companies that use VPN, Companies that don't have the manpower to support or the money to support the product and the employees.

Verified User

Team Lead in Information Technology (1001-5000 employees)

Vetted Review

20 years of experience

Swiss Army of Networking.

Rating: 9 out of 10

Incentivized

August 31, 2022

Use Cases and Deployment Scope

We use ADC for load balancing, monitoring, security, application firewall, and gateway within my organization. The ADC is a Swiss Army knife of networking and a terrific tool to use for load balancing and secure web servers and services. This tool has a very clean interface and excellent CLI functionality for more experienced users.

Pros

Load balancing.
Gateway Traffic.
Application Security.
Networking Segregation.

Cons

Authentication workflows.

Likelihood to Recommend

Citrix ADC is perfectly well suited for organizations that are looking to perform load balancing, web server security hardening, exposing servers and services through a DMZ in a secure manner, providing access to Citrix/Horizon/VDI environments, and allowing secure access into corporate networks in a selective manner without the need for a full-scale VPN which has a lot of added risks.

Verified User

Executive in Engineering (51-200 employees)

Vetted Review

15 years of experience

Citrix ADC - Versatile application delivery appliance

Rating: 9 out of 10

July 18, 2022

Use Cases and Deployment Scope

Citrix ADC product line offers a wide array of functions and features for securing user access to our environment. We like how this product can be used for many uses (load balancing, content switching, gateway access, posture validation, etc). Delivers a better user experience.

Pros

Load balancing and Content switching
Boost employee productivity
Protect applications and APIs

Cons

Slow support
Convoluted API system
Dashboard Can be enhanced to simplify viewing

Likelihood to Recommend

The primary use case is the hosting and delivering of mission-critical web applications where multiple users need access both internally and externally. we use Citrix ADC for SSL offloads and security, secure remote access, loads balancing, and application firewall, web application firewall. We have deployed ADCs on the cloud or on-premises. Citrix ADC is less appropriate for companies that do not have any critical web applications.

Verified User

Director in Information Technology (501-1000 employees)

Vetted Review

10 years of experience

Citrix NetScaler, I mean ADC is a versatile network device.

Rating: 9 out of 10

Incentivized

June 4, 2022

Use Cases and Deployment Scope

We are leveraging Citrix ADC (NetScaler) for several different use cases. We originally bought it to replace Citrix's old Secure Gateway software to proxy user sessions into our many Citrix Virtual Apps and Desktops environments. This is the Gateway feature. We are also using it for load-balancing services. This is for both Citrix products but also other products like Exchange, Oracle, etc. We are using GSLB features to make these services available across multiple data centers.

Pros

Citrix Gateway
Load balancing
Global Server Load Balancing
Monitoring via ADM

Cons

At times it seems like there is a flurry of firmware updates needed to remediate security vulnerabilities which creates some overhead.
Out of the box automation using ADM is a bit lacking
Nit picking but occasionally there are minor config changes that need to be done via CLI or GUI but nothing significant.

Likelihood to Recommend

Citrix ADC is well suited for a wide range of use cases. It offers very flexible options for load balancing within and across data centers. I haven't personally used every feature. I have looked into Application Firewall features which appear to be very powerful but with that comes some overhead in tuning to ensure you don't end up causing impacts to your products with a bunch of false positives.

Verified User

Administrator in Information Technology (5001-10,000 employees)

Vetted Review

8 years of experience

With the ability to host on a VM and use in SMB, Citrix ADC is a quality product even for small shops.

Rating: 9 out of 10

Incentivized

May 24, 2022

Use Cases and Deployment Scope

We are an SMB so we use the Netscaler VPX version of Citrix ADC. It acts as our main firewall for application delivery operations. We host a Citrix Web Interface and application farm behind it. Having users frequently in low bandwidth situations, our Citrix ADC implementation allows us to host the apps in our data center while requiring just scene shots and mouse/keyboard clicks from the user's side. We have been running it for 6+ and have had no security issues in that time frame. It allows us to avoid the complexity of a VPN in running all data through the Netscaler.

Pros

The GUI interface is fairly easy to learn making ramp-up time faster than some similar products.
It is used by thousands of companies around the globe so finding free support on Google is usually quite easy.
The virtual implementation version of the product runs on a Linux-based hypervisor install so no additional licensing is needed for the OS.
When used in conjunction with a Citrix Web front/Storefront, the integration is very tight making the passing of packets very quick.
Even in the lesser VPX versions, there is the ability to have a cluster of Netscalers to allow for uptime capability.

Cons

Although the GUI is easy to use, some of the more complex situations require knowledge that is not common among the average IT person.
The system makes it very hard to change and update SSL Certs.
Some adjustments do require leaving the GUI and going in via Putty/telnet/SSH to use the command line.
It mostly works well with other Citrix products.

Likelihood to Recommend

Citrix/Netscaler ADC is well suited for any shop that plans on publishing VDI-based applications or machines from a Citrix-based environment. The strong integration between the Netscaler and the back-end Citrix infrastructure cannot be beaten when it comes to having a 99% uptime-type solution. Having a Netscaler allows shops to publish apps via the standard internet without the need of worrying about VPN or other security measures You can add a VPN on top but the basis of the Netscaler is to allow the publishing in a clientless environment outside the Citrix client itself. if your back-end VDI infrastructure is not mostly Citrix-based, the Netscaler may work for you but it will be a bit more touch and go as to compatibility and uptime.

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

6 years of experience

Review of citrix adc

Rating: 6 out of 10

Incentivized

May 17, 2022

Use Cases and Deployment Scope

We use it for virtual desktops and provide it as a service to other organisations. It allows us to manage the desktops remotely and securely instead of going down to the individual offices to manage so can save us some time.

Pros

Virtualization
Publishing VDI image to users

Cons

Hard to manage with too many different organisations to cater for
Hard to customise for single users

Likelihood to Recommend

It is more suitable for virtual desktops in the company. We provide virtual desktops for many different organisations and it gets harder to configure when all of them login through the same portal. Some of them require customisations but we try to maintain as standard image so we are not able to customise for them

Verified User

Manager in Information Technology (11-50 employees)

Vetted Review

4 years of experience

Loading Reviews List....

With the ability to host on a VM and use in SMB, Citrix ADC is a quality product even for small shops.

Rating: 9 out of 10

Incentivized

May 24, 2022

Use Cases and Deployment Scope

Pros

The GUI interface is fairly easy to learn making ramp-up time faster than some similar products.
It is used by thousands of companies around the globe so finding free support on Google is usually quite easy.
The virtual implementation version of the product runs on a Linux-based hypervisor install so no additional licensing is needed for the OS.
When used in conjunction with a Citrix Web front/Storefront, the integration is very tight making the passing of packets very quick.
Even in the lesser VPX versions, there is the ability to have a cluster of Netscalers to allow for uptime capability.

Cons

Although the GUI is easy to use, some of the more complex situations require knowledge that is not common among the average IT person.
The system makes it very hard to change and update SSL Certs.
Some adjustments do require leaving the GUI and going in via Putty/telnet/SSH to use the command line.
It mostly works well with other Citrix products.

Likelihood to Recommend

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

6 years of experience