OneContact Gamification

Contact centers have one of the highest staff rotation rates in the industry and one of the lowest age averages. In this scenario, creating a mechanism that motivates and promotes employee loyalty is very important. OneContact Gamification is a tool designed to shape behaviors, develop skills and drive outcomes – making work more appealing, motivating and fun while still trying to meet company goals. OneContact Gamification is available stand-alone via web browser or customizable mobile apps, and can be connected to OneContact WFO, OneContact CC and 3rd party software.