OneSource Virtual

I use OSV for payroll processing, net pay, tax processing, W2 printing and mailing, and garnishment fulfillment. I have been on payroll at my current company for over five years, and we have used OSV this whole time. They are very timely for net pay processing and standard tax filing. Tax amendment cases can be slow to process and are my only complaint. I also use OSV to assist with ACA reporting, and OSV made that process much smoother. OSV also partners with The Work Number, and they have taken many Verifications of Employment off my workload.

OSV uses tickets/cases for communication, which makes it easy to open and monitor the status of transactions. They are great at net pay processing and filing taxes. If things are not moving along, you can reach out to your Tax Specialist or Customer Success Manager, and they can help escalate concerns. It sounds like they are rearranging their tax filing department so they can facilitate quicker resolutions, so I hope that benefits their customers. They are also interested in reaching out and making things right for the customer. Their Knowledge Center online could use a re-vamp. The search function is not useful at all, and I have a difficult time finding forms such as ACH Reversal form, or the Stop Payment form.

OSV is our business partner in net pay, tax, and garnishment services. They support our payroll process on a daily basis by making our net pay deposits, garnishment payments, and filing and depositing our tax reports and withholdings. OSV solves any tax agency inquiries and supports us while we pursue compliance.

I see OSV as a trusted partner for the services we've elected. The reports they provide as part of their services are the most useful and very clear to understand.

If I have an Earning or Deduction code issue, I know that I can hand this off to members of my pod, and the issues are addressed timely and with care as if it were their own payroll. We are a working team, and I like that relationship.

Working with OneSource Virtual is like having an extension of my payroll team. I know that I can trust and verify any issue that I may have.

We currently utilize One Source Virtual for their Benefit Service Center and Cobra administration. One Source Virtual provides resources for our employees that we would not be able to comfortably provide due to the size of our company. They are also extremely conducive to our company culture and expectations.

One Source Virtual has always been extremely responsive to our requests for services, as well as acting quickly to fix any issues that we bring to their attention.

We use Tax Services and Garnishment services currently. They also do the back end on the payroll banking and GL.

AMS is knowledgeable about payroll and knows how to assist in getting things done; customer service Reps are helpful and understand deadlines.

We use OneSource Virtual for their professional services in regard to system issues. We also use them for almost all of our payroll-related functions like garnishments, employment verification, year-end processing, and state and federal taxes.

They just have amazing customer service and are so quick to respond to urgent matters. Never had any issues working with them.

We partner with OneSource Virtual for payroll, our W-2s and our ACA notices for employees. We have always been impressed with the size and scope of the payroll knowledge that OSV has provided over the years. We have gone from in-house payroll management to OSV fully managing our payroll and then back to in-house. The flexibility with which they can meet our needs is outstanding.

Definitely in the payroll arena and making improvements to your system utilizing the AMS services. I have not noticed any particular scenarios where their services are not appropriate.

We used OneSource Virtual for our Workday deployment and also used them for managed payroll services.

OneSource Virtual does really well with project management and deploying Workday on the launch process. They also did a good job with payroll setup and support.

OneSource Virtual was our implementer for Workday Payroll as well as our Payroll processor and continues to be our AMS vendor for assistance with the Payroll functionality.

OneSource Virtual is a fantastic Workday client partner and supports our Payroll team extremely well.

OneSource Virtual supports over 5000 benefit-eligible employees all during the benefit plan year. OneSource Virtual provides benefit professionals who are knowledgeable about complex regulations such as the ACA , IRS section 125 plans, health savings accounts, and much more. AMS services with OneSource Virtual supports configuration- which is priceless! This services allows RHA to provide support in the most cost effective method, meet deadlines, regulations and provide the needed support that our employees.

OneSource Virtual partnership and the current processes we have in place today create a teamwork environment.