Onfleet Reviews and Ratings

Rating: 9.6 out of 10

Score

9.6 out of 10

Community insights

TrustRadius Insights for Onfleet are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Onfleet is a versatile delivery management software that offers a wide range of features to businesses, helping them streamline their operations and improve customer satisfaction. Users have found that Onfleet's powerful routing and optimization capabilities have made a significant positive impact on their day-to-day operations. With the ability to easily assign deliveries to drivers and optimize routes, businesses with multiple vehicles and high order volumes can efficiently distribute orders among drivers, saving valuable time and resources.

Onfleet's route analytics and driver statistics provide businesses with valuable insights into their operations, allowing them to predict and address potential delivery delays, ensuring timely deliveries. This level of visibility also helps managers keep track of drivers and solve various problems related to driver management. Additionally, the software simplifies the process of setting up deliveries, providing live tracking to alleviate issues with locating deliveries.

The integration of Onfleet with other platforms has been particularly beneficial for users. Its seamless integration with platforms such as Meadow and Paytender enhances its functionality and allows businesses to track both drivers and products for enhanced safety and security. Furthermore, Onfleet's automatic billing feature saves time by eliminating the need for manual determination of delivered orders that require billing.

Customers appreciate the real-time tracking feature provided by Onfleet, which allows them to know their driver's location at all times. This not only helps businesses keep customers updated on delivery times but also improves communication between businesses and customers. The ability to provide real-time updates and estimated arrival times has increased customer satisfaction and trust in the delivery service.

Onfleet is also highly regarded for its ease of use and user-friendly interface. Staff members have found the extensive feature set and intuitive UI highly beneficial in managing deliveries efficiently. The software's support team ensures that businesses receive prompt assistance whenever needed.

Overall, Onfleet solves various challenges faced by businesses involved in last-mile delivery operations. From optimizing routes and tracking drivers to providing real-time updates to customers, Onfleet contributes to improved efficiency, cost savings, and excellent customer experiences.

Reviews

6 Reviews

Onfleet- Best Delivery System

Rating: 10 out of 10

Incentivized

March 17, 2025

Use Cases and Deployment Scope

We are using Onfleet to track online orders. It is basically a delivery app system that helps drivers and customers to provide real time ETA.

Pros

Delivery system
Manages ETA of orders
Helps in route optimizations

Cons

Main thing is their webhooks, they should be more documented. Other than that everything is perfect.

Likelihood to Recommend

Onfleet is well suited where we require more deliveries and route optimizations. It provides efficiency. Only thing is sometimes their analytics doesn't work well.

Verified User

Employee in Information Technology (51-200 employees)

Vetted Review

3 years of experience

Best driver tracker in the market

Rating: 10 out of 10

Incentivized

November 2, 2022

Use Cases and Deployment Scope

Onfleet gives you the ability to track your drivers progress as they do pick up and deliveries with GPS, the reason we picked this is that we are a SAAS company this integrated well with another tracking tool that we used. One tool focuses on following the driver, the other tool focuses on following the product, we use two different vendors exclusively because it's military contracts to preserve the safety of the product and the driver in case anything goes missing.

Pros

tracks drivers effectively
provides GPS live tracking
creates reports of where drivers are being utilized

Cons

we thought it was a bit expensive
we had to develop special tools for integration

Likelihood to Recommend

Where this really saved us is that we have a piece of software that is cutting edge when it comes to building and supply. This tracker was point point to the second accurate as to where our driver was when the the gps on our software said it was missing, this made the decision to keep this product in perpetuity.

John Chavez

Training Specialist in Human Resources at iBASEt (10,001+ employees)

Vetted Review

4 years of experience

View profile

Communication with the world

Rating: 9 out of 10

Incentivized

July 5, 2022

Use Cases and Deployment Scope

Customers will have excellent experiences because of Onfleet's optimized route planning, end-to-end communication tools, and market-leading mobile applications. Many businesses engage with customers online through email communication, text messaging, and "frequently asked questions" portions of their websites. While less intimate than face-to-face conversations, online communication is usually swift and productive. Onfleet is here to provide clients with a competitive edge in technology.

Pros

Scalable
interoperable
Sophistication

Cons

Expansion in AI/ML capability
Integration
Real-time Visibility

Likelihood to Recommend

Onfleet Path optimization makes it easier to choose the most cost-effective route. There are more difficulties besides determining the shortest route between two points. It must include all relevant details, including the number and locations of all required stops along the route and the times for delivery windows. With Onfleet our company has grown end-to-end communication between customers and vendors.

Verified User

Analyst in Research & Development (51-200 employees)

Vetted Review

1 year of experience

This is the best product

Rating: 10 out of 10

Incentivized

May 10, 2022

Use Cases and Deployment Scope

This shipping service is excellent. Because of the webhook, you provided, I was able to save half of my effort. In addition, the onFleet crew was punctual. Customers receive automated delivery SMS notifications, which allows them to contact the driver directly. It is not my responsibility to create delivery routes, but it is useful that it will do so for you. Its extensive feature set and user-friendly UI are really beneficial to our staff.

Pros

When looking at warehouses, consider not only the rent but also how close you are to your consumers. In the long term, the latter may save you a lot more money by reducing delivery times, costs, and fuel consumption.
To cover more land and be closer to more customers, your warehouses and fulfillment facilities should be widely distributed. Many businesses maintain an East and West warehouse, at the very least, to allow them to deliver items to customers on opposite ends of the coast more quickly.
Route design can significantly reduce delivery times.
Onfleet recommends the most effective delivery routes by automatically factoring for time, location, truck capacity, and traffic. Any real-time traffic updates that may affect these routes are given to drivers through SMS, reducing travel time and empowering drivers.
Onfleet makes this easy by automatically assigning deliveries to your drivers. It works by looking at all of your drivers who are now "on the clock" or "active." It then selects an available driver in close proximity to the delivery.
It essentially means that you can't unintentionally assign the same item to many drivers, or assign too much or too little to any single driver. You can set limits, such as two tasks per driver, which will force them to leave.
Keep consumers updated with regular updates throughout the delivery process to keep them up to date on their package's progress.
This benefits both the consumer and the driver because it ensures that the customer will be present at the time and location of delivery.

Cons

Onfleet is amazing. What I love the most is that after the 2 years that I've been working on this software, I had no problems or issues. It was easy to edit information to drivers' routes, add on, etc. Good overall software, easy to use.
The software's least appealing feature was that it indicated that an order would be late when, in fact, all we needed to do was refresh the drivers profile so that times could be altered.

Likelihood to Recommend

Predicted ETA: The lack of a predictive ETA option for smaller customers is really annoying. It results in an excessive number of missed deliveries, and the live tracking link isn't very helpful to customers if orders are heavily grouped (when the first notification they get says their order is 7 minutes away it is not that helpful). Proof of Delivery: We use the photo feature when our drivers place orders at the front door, but for some reason, OnFleet does not allow us to share the image url with the customer (as far as we can tell). As a result, if a consumer wants to know where it is, they must contact customer service for more information. Physical manifests are requested by many drivers.

Verified User

Employee in Customer Service (501-1000 employees)

Vetted Review

2 years of experience

Make your last mile your best mile with Onfleet!

Rating: 9 out of 10

Incentivized

May 18, 2021

Use Cases and Deployment Scope

We currently use Onfleet to manage our last mile deliveries across a network of couriers. Onfleet allows us and our customers to track deliveries in real-time. This has increased the productivity and accountability of our delivery team as well as improve customer service. We are the only company in our segment that offers such up-to-the-minute tracking in South Africa.

Pros

Real Time Tracking
Resource Management and Delivery Scheduling
Proof of Delivery management
Customer communication and tracking

Cons

Can get a little expensive with high volumes
Can be used as a standalone product but better with integration

Likelihood to Recommend

Onfleet is ideal for last mile deliveries from multiple hubs. It allows accurate tracking of delivery/collection tasks.

Verified User

C-Level Executive (201-500 employees)

Vetted Review

3 years of experience

Full-fledged solution for a business relying on pickups and delivieries

Rating: 9 out of 10

Incentivized

August 14, 2019

Use Cases and Deployment Scope

Onfleet is being used by multiple departments. It's mainly utilized by our operations and dispatch departments, however, customer care also uses it for route-related questions. Onfleet solves several business problems, including optimizing driver routes, providing ETAs to customers, tracking drivers, alerting customers, analyzing pickup and delivery information, and providing proof of delivery.

Pros

Estimating drivers' arrival times.
Optimizing task placements on routes.
Providing analytical tools.
Open API.

Cons

The interface is sometimes slow/laggy.
More customization.
Integration with more services.

Likelihood to Recommend

Onfleet is well-suited in our business that is based solely on pickups and deliveries. We are able to build routes in the morning, optimize them for efficiency, assign them to specific drivers, and track/follow through all the way from pickup to delivery the next day.

Verified User

Supervisor in Customer Service (51-200 employees)

Vetted Review

2 years of experience

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This is the best product

Rating: 10 out of 10

Incentivized

May 10, 2022

Use Cases and Deployment Scope

Pros

When looking at warehouses, consider not only the rent but also how close you are to your consumers. In the long term, the latter may save you a lot more money by reducing delivery times, costs, and fuel consumption.
To cover more land and be closer to more customers, your warehouses and fulfillment facilities should be widely distributed. Many businesses maintain an East and West warehouse, at the very least, to allow them to deliver items to customers on opposite ends of the coast more quickly.
Route design can significantly reduce delivery times.
Onfleet recommends the most effective delivery routes by automatically factoring for time, location, truck capacity, and traffic. Any real-time traffic updates that may affect these routes are given to drivers through SMS, reducing travel time and empowering drivers.
Onfleet makes this easy by automatically assigning deliveries to your drivers. It works by looking at all of your drivers who are now "on the clock" or "active." It then selects an available driver in close proximity to the delivery.
It essentially means that you can't unintentionally assign the same item to many drivers, or assign too much or too little to any single driver. You can set limits, such as two tasks per driver, which will force them to leave.
Keep consumers updated with regular updates throughout the delivery process to keep them up to date on their package's progress.
This benefits both the consumer and the driver because it ensures that the customer will be present at the time and location of delivery.

Cons

Onfleet is amazing. What I love the most is that after the 2 years that I've been working on this software, I had no problems or issues. It was easy to edit information to drivers' routes, add on, etc. Good overall software, easy to use.
The software's least appealing feature was that it indicated that an order would be late when, in fact, all we needed to do was refresh the drivers profile so that times could be altered.

Likelihood to Recommend

Verified User

Employee in Customer Service (501-1000 employees)

Vetted Review

2 years of experience