OnPage Reviews and Ratings

Rating: 8.6 out of 10

Score

8.6 out of 10

Community insights

TrustRadius Insights for OnPage are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Several users have found the user interface of the product intuitive and easy to navigate, allowing them to quickly read and interact with new tickets. This suggests that the product's design is user-friendly and promotes efficient task completion.

Seamless Integration with Autotask: Many reviewers appreciated the seamless integration of the product with Autotask, indicating that it enhances their workflow by streamlining processes and eliminating the need for manual data transfer. This integration likely improves efficiency and saves valuable time for users.

Different Views for Smarter Work: The availability of different views in the product was praised by a number of users who believed that it enables them to work smarter rather than harder. This feature likely provides customizable perspectives that cater to individual preferences and work styles, allowing users to focus on what matters most to them.

Reviews

31 Reviews

Convenient and reliable software

Rating: 10 out of 10

Incentivized

August 2, 2022

Use Cases and Deployment Scope

I use OnPage for on-call situations. OnPage helps me take my pager with me wherever I go.

Pros

OnPage allows me to choose the volume my pages are set at.
OnPage has the messages organized and easy to read.

Cons

There are a few glitches, where pages don't come through.

Likelihood to Recommend

My team uses OnPage for on-call purposes. It allows us to easily carry a pager with us at all times.

Savannah Leigh

Social Worker in Human Resources at Project Oz (11-50 employees)

Vetted Review

2 years of experience

After Hours Made Easy

Rating: 10 out of 10

Incentivized

July 31, 2022

Use Cases and Deployment Scope

OnPage is used in our organization for after hours monitoring of critical alerts and off-hours support requests. It has unchained our on-call staff from their desk over the weekend. The system efficiently parses our notification parameters and alerts the scheduled resource when a notification requires their attention. With the scheduling feature it's practically set and forget with minimal work required week over week.

Pros

PSA Integrations
Notifications
Scheduling
Incident Escalation

Cons

Multi-factor Authentication

Likelihood to Recommend

OnPage is a must-have tool for managed service providers looking to build an after hours response without having to staff their organization for 24/7 support. Its a great tool for escalating incidents to resources that require immediate attention. The tool has room to grow with user authentication for the management console.

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

1 year of experience

A "set and forget" workhorse of a tool!

Rating: 9 out of 10

Incentivized

July 25, 2022

Use Cases and Deployment Scope

We use OnPage to notify our support staff when a customer leaves a support voicemail after hours, and it notifies the on-call resource that there's a new unheard message. There's also an escalation process to keep team leads informed when certain time thresholds have been exceeded; i.e. if the message or messages have not yet been heard because there's more than one concurrent issue. (We only have one after-hours on-call person assigned at a time.)

Pros

It is a "set and forget" workhorse of a tool.
It works so reliably, and has for several years, that even the details of how we initially configured it for them have become fuzzy for me.
The dashboard provides pretty much all we need to know at a quick glance.

Cons

Not really a "downside": because it works so well, any details we haven't documented from our initial setup are probably lost. It's been almost four years since our initial configuration, and I can no longer easily navigate the OnPage site because I literally haven't logged in since the initial implementation.

Likelihood to Recommend

It is well suited to organizations that need constant monitoring and notification of a critical metric, process, or queue. As I mentioned earlier in the review, it has worked so well for our (admittedly simple) use case, that we never need to touch the initial setup/configuration. Since our use is so narrow, I can't really comment on other scenarios where it might be less appropriate as I haven't the familiarity with what else it can or can't do.

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

4 years of experience

Excellent product for alerting and emergency messaging

Rating: 9 out of 10

Incentivized

July 25, 2022

Use Cases and Deployment Scope

I ran into a problem with receiving alerts from the servers because we were using text and email for alerting. Since I usually turn off the ringer on my phone when I am sleeping, I was not receiving the incident text messages in a timely fashion. I had used OnPage at a previous employer so I purchased that and it has solved the problem. It's easy to add your OnPage address to alerts and OnPage ignores that the phone is on silent and sounds an alert anyway. Perfect!

Pros

Easy to add to alerting actions
Easy setup
Easy to change settings such as priority, reminder...
You can also provide your OnPage address to family members for real emergencies

Cons

It could be easier to shut off paging once you respond
It would be nice to have a calendar feature so that it did not page when I'm not on call
Would also like it if I could pause paging for a period just in case I forget to turn it back on

Likelihood to Recommend

Solved the problem of not receiving the incident text messages when the ringer on my phone was off while I am sleeping.

It can be super frustrating when it continues to page while I am trying to concentrate on troubleshooting an issue.

Rebecca Stewart

Database Administrator in Information Technology at Concord Servicing (201-500 employees)

Vetted Review

5 years of experience

OnPage is a must have in the MSP world

Rating: 10 out of 10

Incentivized

July 25, 2022

Use Cases and Deployment Scope

We use OnPage as our on-call alert system via integration with ConnectWiseManage. It does a wonderful job handling alerts and ensuring that emergencies are handled in a timely manner by our engineers. With its ability to bypass sound settings and do not disturb settings we are confident all alerts reach and notify the staff of need.

Pros

Alert sounds
On time notice delivery
Message interface with API

Cons

Selection of different alert sounds
Expanded system interface and communication
User-centric saved settings

Likelihood to Recommend

If you utilize a RMMto monitor systems, OnPage is a must have tool to keep your engineers in the know

Verified User

Executive in Professional Services (11-50 employees)

Vetted Review

3 years of experience

OnPage Review

Rating: 9 out of 10

Incentivized

July 25, 2022

Use Cases and Deployment Scope

In the past, we had issues where engineers would not receive alerts relying on email and SMS. OnPage has given us peace of mind. It allows direct alerts for critical incidents and after-hours support. Engineers now are alerted no matter what, if they have their phone on silent, the alert still goes through and is persistent, this allows us to know that the critical incident or after-hours support request will be actioned within SLA requirements. It has assisted in keeping clients satisfied knowing that their issues will be looked after in a timely fashion.

Pros

Critical alerts
After hours support
Error log reporting
Scheduled engineer via built-in calendar

Cons

Andriod OS - Application goes to deep sleep if not used
Azure AD Single Sign On

Likelihood to Recommend

It allows us to sleep at night knowing that critical incidents are looked after. Emails/SMS alerts did not always make their way through to the required engineer. OnPage alerts them with no place to hide!

Tyrone Tee

Service Desk Manager in Information Technology at Evologic Pty Ltd (11-50 employees)

Vetted Review

3 years of experience

OnPage Review

Rating: 10 out of 10

Incentivized

July 22, 2022

Use Cases and Deployment Scope

OnPage plays a huge role in our employees getting assistance after business hours. All the end-user has to do is call our helpdesk number like usual and if it is after 5pm, they will hear the generic recording and press the number to page the on-call tech. The page is immediately sent and whoever has their pager turned on in the application will hear a loud alert/noise repeatedly until it is acknowledged.

Pros

Paging on-call technician
IT alerts
Communication among IT employees
Immediate alert/page sent

Cons

More alert tones
Sound level among different devices
Great app
Option to remember credentials

Likelihood to Recommend

When someone needs assistance with a computer issue, they are able to reach the on-call technician for help. Once the end user sends a page, the technician that is on-call will be immediately alerted. No matter the signal strength, OnPage will be able to deliver the page; instantly.

Verified User

Employee in Information Technology (201-500 employees)

Vetted Review

2 years of experience

Works exactly as advertised. Great ease of use.

Rating: 10 out of 10

Incentivized

July 22, 2022

Use Cases and Deployment Scope

We use the alerts to notify our on-call technician of after-hours high-priority tickets. This allows our technicians to prioritize the tickets that need to be completed. We use the app for on-call purposes. It works great for what we use it for. We have never had any issues. Works great for us.

Pros

Timely alerts
Consistent alerts
Good troubleshooting

Cons

All good
No issues
No fixes needed

Likelihood to Recommend

They contact us immediately when we need to be alerted for on-call purposes. No issues. Always timely communication. Of the 3 years that I have been using OnPage, there has never once been any issues with the OnPage system during one of my on-call shifts. It works exactly as we need it to.

Verified User

Employee in Engineering (501-1000 employees)

Vetted Review

3 years of experience

User Friendly App That Allows For Quick Crisis Response

Rating: 10 out of 10

Incentivized

July 22, 2022

Use Cases and Deployment Scope

We use OnPage for 24/7 crisis work in our community. We respond to homeless and runaway youth and help to provide them with a safe option. I feel overall it is a great product and is used very effectively in the job we do. It also makes for handoff of on-call duties easier between workers. There have been some reported bug issues, however, I personally have not had an issue.

Pros

Alerts
Easy use
Loud communication

Cons

To be able to turn it off easier when on a phone call

Likelihood to Recommend

It is very easy to use and user-friendly. The individuals and agencies that page us are able to dial a generic phone number that goes to the on-call worker. Therefore, if there is a swap, it does not impact organizations getting ahold of our agency when they need us. We are often paged by police, hospitals, and other crisis workers so being able to get the pages is very important. There have been some reported kinks, however, it has not been an issue as a supervisor has been able to get the page.

Verified User

Employee in Customer Service (11-50 employees)

Vetted Review

1 year of experience

Works Well, Definitely Better Than a Call Center

Rating: 10 out of 10

Incentivized

July 22, 2022

Use Cases and Deployment Scope

We use it for alerting when a staff person is on call. It was put in place to replace calls from a call center. So far, it's been more effective in alerting, plus it allows us to note and update tickets without loading the ticketing system. We as a company like it.

Pros

Alerting
Simplifying workflow when on call
Keeping our clients safe
Keeping tickets up to date

Cons

A vibrate feature for alerting
Different ringers
Dark mode

Likelihood to Recommend

Alerting for power outages, and other types of high-priority items. It also allows for note entry into tickets because of its good integration. The company likes this quite a bit better than the old product we were using. it also uses a small footprint on our phones so it doesn't strain storage.

Chris Honn

Systems Engineer in Information Technology at Network Management Group (11-50 employees)

Vetted Review

1 year of experience

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