Open Dental, Open-Source
Use Cases and Deployment Scope
Open Dental [Software] is a vital tool to our office and we use it to handle every aspect of our patient care. It's convenient in that it allows us to combine staff and patient schedules with patient records, billing and personal information. At the front desk, we can view patient account balances/payments, upcoming procedures, x-rays and provider notes, which allows us to quickly answer patient questions and provide excellent customer service. Open Dental's customer service is excellent and provides support that allows us to customize the software to our individual practice's needs.
Pros
- Provider scheduling
- Billing
- Customer support
- Internal reports
Cons
- Open Dental [Software] has issues when users try to open more than one window at a time.
- There is no way to copy/paste provider schedules, so you have to schedule each day individually.
Most Important Features
- Affordability
- Great customer service
- Ease of use
Return on Investment
- Streamlining billing, scheduling, and record keeping into one program makes it easier to onboard new staff as they only have to learn to use one software.
- Having reports available in Open Dental [Software] make it easy to track insurance claims, income, and provider performance.
