OpenPhone Reviews and Ratings

Rating: 8.6 out of 10

Score

8.6 out of 10

Community insights

TrustRadius Insights for OpenPhone are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Clear and Intuitive UI: Several users have praised the call routing SMS and text management system for its clear and intuitive user interface. They have mentioned that the UI is great and really intuitive, making it easy for them to efficiently use the system.

Useful Range of Features: Many reviewers appreciate the wide range of features offered by the system. These include call recording, IVR, voicemail recording, and a full history of calls and texts. Having all these functionalities within a single platform has proven to be useful for their business needs.

Integrated Texting System: The integrated texting system has received positive feedback from users. They liked being able to send and receive texts directly from the app. The ability to use emojis and mark messages as unread adds to the system's functionality, according to reviewers.

Reviews

10 Reviews

OpenPhone review

Rating: 10 out of 10

Incentivized

January 8, 2025

Use Cases and Deployment Scope

We use it to communicate with our customers, mostly via texts not as much calling unless a customer specifically asks for a phone call. OP addresses the ease of setting up and using a phone number by making it a SAAS. We use it for day to day communication for high value customers, some transactional texts, some promotional texts as well.

Pros

Group chats
Ease of setting up qualifications (CRM type details)
Use with Zapier
Linking with Slack

Cons

Web app could work better in my experience
Pricing could be lower
Somehow connect with whatsapp or / and other messaging apps that people commonly use

Likelihood to Recommend

It's well suited for everything we use it for which is day to day communication with high value customers, some transactional texts, some promotional texts. In some cases we created some group chats which worked fine as well. I don't have any bad experiences with it really apart from their desktop app not working that well for me.

Verified User

Account Manager in Customer Service (11-50 employees)

Vetted Review

4 years of experience

In my opinion, OpenPhone is a disappointment as a platform, as a company, and as a business tool

Rating: 1 out of 10

Incentivized

June 10, 2024

Use Cases and Deployment Scope

I am a sole proprietor managing a few different small business ventures that each have their own phone number. I migrated to OpenPhone thinking it would be an improvement over Google Voice due to the additional business features and customer management options they offered. I don't market heavily via sms. I just need to reliably communicate with customers.

Pros

charge fees
In my experience, send you in circles when you need support
In my experience, randomly change links on their website and create lots of 404s in their documentation

Cons

In my opinion, support needs to actually help customers instead of copy and paste platitudes
In my opinion, be more transparent with fees
In my opinion, stop overselling infrastructure and focus on reliability

Likelihood to Recommend

Switching to OpenPhone was a huge mistake for me. In my experience, it's cost me hours of frustration, wasted money on failed "trust registration", and damaged customer relationships with frequent outages and unreliable service.

Verified User

Professional (1-10 employees)

Vetted Review

2 years of experience

OpenPhone's platform is intuitive, reliable, and can scale with you

Rating: 9 out of 10

Incentivized

June 11, 2022

Use Cases and Deployment Scope

We use OpenPhone daily to chat with job seekers and help them get interviews. Each user gets their own phone number that allows them to text job seekers, tag them with information, make phone calls, and organize all of the information that we have. It's been a huge help for us in organizing and integrating pretty well with HubSpot.

Pros

It's great for texting.
It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
UI is great and really intuitive.

Cons

Integration with HubSpot - it doesn't talk both ways with HubSpot.
Setting and marking follow ups could be much better.
Allowing us to set lead stages would be a huge improvement for us. Things like, called, not interested, bad number, follow up, closed, etc.
Showing analytics like the time when most people respond, answer calls, etc would be super helpful.

Likelihood to Recommend

We're a small team that runs pretty fast and loose. The UI is great and seems to be scaling well with us. Our users all pick it up very quickly and do most of the things that we need it to do. I can't really say if it would be a good fit for an enterprise team.

Verified User

Executive (1-10 employees)

Vetted Review

1 year of experience

OpenPhone User Review

Rating: 8 out of 10

Incentivized

June 6, 2022

Use Cases and Deployment Scope

OpenPhone is the application we use for our phone system. It is the only phone system we use, and we use it for all incoming and outgoing calls. OpenPhone has many useful attributes, such as being able to upload our own recorded greeting, call history/call log, marking calls unread, in-app texting, and call transfers. We use all of these features in-depth.

Pros

In-app contacts list
Call transfer
In-app messaging between team members

Cons

Pricey
Cannot transfer out-going calls

Likelihood to Recommend

OpenPhone is good for small businesses. It has a detailed call history and call log, and allows users to mark messages as unread to track which issues have been resolved. However, it can get pricey if there are many team members that need to use it. Furthermore, we cannot transfer outgoing calls between team members, which complicates our usage.

Michael Chen

Attorney in Legal at Chen Law Group (1-10 employees)

Vetted Review

3 years of experience

OpenPhone will Open Your Day

Rating: 10 out of 10

Incentivized

June 2, 2022

Use Cases and Deployment Scope

Internet telephony, VOIP, and other IP Voice solutions have been around for some time. Vendors are in abundance too. When it comes to deciding which solution would provide the best experience, the choice can be daunting. The reason (if you're like me, are reading these reviews) is that in many cases the solutions available, can be rebranded, or resold options all claiming to be feature-rich. With such a broad spectrum of solutions, to rise to the top of a category in such a short time shows the elegant simplicity of a complex and reliable communications tool. From limits to proprietary equipment, prerequisites, or complicated pricing tiers, an IT admin almost needed another admin just for this. OpenPhone allows both at my company, and others I've talked with as well, to distribute inbound calls, messages, and more to appropriate departments with almost instant success. One of my favorite features is its integrations to a CRM, and the ability to go beyond even that with Zapier and more. If for any other reason than to redirect spam and other time expenses, this solution will win.

Pros

Call Routing
SMS and Text Management
Customer Support
Clear User Interface
Reliability

Cons

Broader CRM Integration options
24/7 Phone and Chat Support
More Device, Microphone, Video support

Likelihood to Recommend

If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.

Andrew Voirol

Founder in Corporate at The Social Diner LLC (1-10 employees)

Vetted Review

2 years of experience

View profile

OpenPhone Virtual Phone for Small Business

Rating: 10 out of 10

Incentivized

May 24, 2022

Use Cases and Deployment Scope

I use OpenPhone to provide a single business phone line for a small real estate business. It provides me with voice and text service, including graphics and photos which some competitors can't do. The integrated experience is also refreshing! Why should voicemails and texts be separated into separate apps? With OpenPhone they are combined. The web interface is super convenient since I like to use a full-size keyboard when possible for texting.

Pros

Virtual phone number
Text/voice integration
Web interface

Cons

Haven't found any shortcomings yet

Likelihood to Recommend

OpenPhone is a perfect tool for my needs, providing a reliable 2nd number with a reliable, and extremely easy-to-use iPhone app.

Michael DeVivo

Independent Business Owner in Corporate at Grounded Perspective Land Company (1-10 employees)

Vetted Review

1 year of experience

View profile

Honest OpenPhone Review

Rating: 8 out of 10

Incentivized

May 23, 2022

Use Cases and Deployment Scope

OpenPhone is the only phone service provider we use at our law office. We use it for all telephonic communication purposes.

Pros

User friend interface
Integrated texting system that is fully functional (e.g. allows us to "unread" messages, use emojis)
Allows us to store contacts within the app
Full history of calls and texts
Allows in app texting between team members

Cons

Random bugs would occur at times (e.g. one account on one phone would ring while another account on another phone would not, despite sharing the same work number)
Inability to transfer outgoing calls, despite call transfer being a premium feature

Likelihood to Recommend

OpenPhone is well suited for small businesses where team members need a simple to use, yet robust telephonic system.

OpenPhone needs a better call transfer system that allows transfer of outgoing calls.

Verified User

Professional in Legal (1-10 employees)

Vetted Review

3 years of experience

OpenPhone is the business phone of the future, best pricing around!

Rating: 10 out of 10

Incentivized

May 23, 2022

Use Cases and Deployment Scope

We use OpenPhone as our primary business line and it works excellently. We are able to utilize our existing mobile phones and solely download the OpenPhone APP which is incredibly convenient. You can also text, call, and do a variety of things directly from the Mobile APP to communicate with customers.

Pros

Ease of use, setup, and interface
Texting directly from desktop OR mobile APP. Works on both.
Call Recording, IVR, voicemail recording, the whole 9.

Cons

Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
N/A honestly excellent product for the price.

Likelihood to Recommend

OpenPhone is phenomenal for small businesses regardless of how many employees or users. If you're a one-man show, OpenPhone is great. If you're a small business with 25 employees, OpenPhone is still phenomenal. The more employees and lines you have, the easier it is to collaborate and communicate with one another. I would say it may not be as efficient for massive companies that are expecting crystal clear call clarity every call. But as long as your 4G or wifi connection is strong, you won't have any issues.

Verified User

Professional in Customer Service (1-10 employees)

Vetted Review

1 year of experience

High quality calls with easy to use transcription and voicemail features

Rating: 10 out of 10

Incentivized

May 20, 2022

Use Cases and Deployment Scope

All of our business calls are directed through OpenPhone. We don't have a dedicated CS team and OP makes it easy to share the responsibility of answering calls.

Pros

We love that it transcribes and sends an email of the transcription.
records all calls
ring on multiple phones
can use our personal phones for it, but distinguish between business and personal calls.

Cons

It would be nice to have it ring a few times for 1 user and then waterfall to other users if the first person doesn't answer.

Likelihood to Recommend

We are a 3-person team and it works well for our purposes. I'm not sure at what point we will outgrow it.

Verified User

C-Level Executive in Customer Service (1-10 employees)

Vetted Review

1 year of experience

The best thing you can do for your business

Rating: 10 out of 10

Incentivized

May 20, 2022

Use Cases and Deployment Scope

Call tracking is incredible with this. OpenPhone records conversations for your reference later allows automatic text and integrates with many other softwares. OpenPhone has brought our biz to the next level. All of our franchisees love it. We've tried grasshopper, Google voice, and many others. None do it as OpenPhone do it.

Pros

Tracking
Integrations

Cons

Small bugs
Integrate with emails
Categories

Likelihood to Recommend

Small businesses will love OpenPhone for its affordability and versatility. Any company could benefit.

Verified User

Administrator in Corporate (11-50 employees)

Vetted Review

1 year of experience

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Reviews and Ratings

OpenPhone will Open Your Day

Rating: 10 out of 10

Incentivized

June 2, 2022

Use Cases and Deployment Scope

Pros

Call Routing
SMS and Text Management
Customer Support
Clear User Interface
Reliability

Cons

Broader CRM Integration options
24/7 Phone and Chat Support
More Device, Microphone, Video support

Likelihood to Recommend

Andrew Voirol

Founder in Corporate at The Social Diner LLC (1-10 employees)

Vetted Review

2 years of experience

View profile