OpenTable Reviews & Insights

Score8.6 out of 10

7 Reviews and Ratings

Community insights

TrustRadius Insights for OpenTable are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users have made several recommendations for OpenTable based on their experiences. Many users recommend using OpenTable to make restaurant reservations without the need for a phone call. They have found it to be a convenient and efficient way to book tables. OpenTable is highly recommended by users for its quick and easy booking process. Users find it painless to search for and reserve restaurants, making it a preferred choice for their dining needs. OpenTable receives positive reviews from users for its reliability in reserving tables at various restaurants. Users consider it a trustworthy tool that consistently delivers on its promise of securing reservations. In addition to these three common recommendations, users also suggest other features such as using the OpenTable Connect platform for the restaurant industry, improving customer service availability during peak hours, and encouraging staff members to utilize OpenTable to save time and money. Users also appreciate the ability to accrue points for free certificates through the program and recommend downloading the OpenTable mobile app for both personal and business use. Overall, these recommendations highlight the ease of use, reliability, and convenience that OpenTable offers to its users.

Reviews

1 Review

Takes the dread off of "What do you want to eat?"

Rating: 8 out of 10

Incentivized

September 13, 2023

Use Cases and Deployment Scope

Making reservations for business meals. Most times they're not planned so it helps to have an app where you can make a reservation for 30 minutes later without the hassle of having to step out and call the restaurant. It also helps select the restaurant because most people have used OpenTable personally and they can see the restaurants' information, pictures, reviews, etc.

Pros

Reservations are reliable.
Options are well organized and that speed decision making.
The ability to save restaurants I liked.
UI is clean, color scheme looks good.
Lots of information about the place is provided, including specific price range and safety precautions.

Cons

Having more places on it.
Better suggestions by location. I live in the border with US and even though I open the app on the mexican side, it suggests US restaurants.

Likelihood to Recommend

It all comes down to budget and options. Most places that can be found in the app are in the upper price range, so if the company is paying for the meal we immediately look for something in OpenTable. If each one of us is paying for its meal, the selection process might be a bit longer and we might have to make the reservation via phone call or just show up and hope we get a table.

David Gonzalez

Software Engineer in Engineering at Transtelco (501-1000 employees)

Vetted Review

6 years of experience

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