TrustRadius Insights for AppRiver from OpenText are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Useful Daily Quarantine List: The daily quarantine list emailed to users has proven to be a valuable tool for staying organized and ensuring the validity of suspicious emails, according to many reviewers. This feature helps users efficiently manage their email flow by providing a centralized location for reviewing and releasing potentially harmful messages. By allowing users to proactively verify the legitimacy of quarantined emails before release, it adds an extra layer of security to their communication workflow.
Multiple Email Filtering Options: Users appreciate the ability to filter emails in various ways, including by domain, email address, or text. This versatile filtering functionality enables users to easily sort and prioritize their incoming messages based on specific criteria. Whether they need to focus on certain senders or search for specific content within their inbox, this feature allows for efficient email management and quick access to relevant information.
Effective Link Protection: Users highly praise the inclusion of link protection as one of the newest options in AppRiver's services. With increasing concerns about phishing attacks and malicious links, this feature provides peace of mind by safeguarding users against potential threats. By scanning and analyzing URLs embedded in emails, it actively prevents users from accessing harmful websites that could compromise their security or privacy. This additional layer of protection is considered invaluable by reviewers who rely on AppRiver's services for secure communication.
We reseller exchange email services from Microsoft through AppRiver. This includes domain emails, exchange, and 365 apps.
Pros
You can see all the customers when you login
The have a chat bot
You can pay with a check
Cons
They are extremely difficult to get a hold of for support
The product list is confusing, you have to know exactly what you are looking for
The sales department is not always available
Likelihood to Recommend
Recently: a new customer needed 15 addresses, including 365 and Exchange lite. I called Appriver to go over pricing - no response. I did chat with technical support who explained how to set up things but referred me to sales first. I've been waiting for sales to get back to me for over 2 weeks. Since they changed to Zix, support is not as good as it once was, there are a lot of "we will get back to you" statements. But I always get an email to rate the technician, not the company.
All employees at the company are using AppRiver, and a previous employee suggested it to us. Email threat prevention, secure file sharing, email encryption, and email archiving are all included in our subscription. On the compliance front, the addition of an alternate channel of business communication to the archiving contract has been huge assistance.
Pros
Adding and removing users from the database is a simple process.
The archive/filtering mechanism for reports, etc., is very reliable and does all we need it to.
Exceptional customer service – rapid response times, attentive and helpful support staff.
Cons
Updates, user license additions, and other modifications might be slow to take effect and prone to glitches.
Setup of a Microsoft 365 Tenant in an automated manner.
The user interface may be streamlined and made more user-friendly.
Likelihood to Recommend
AppRiver is the platform we use to manage all of our employees' email accounts. I'm the administrator and use AppRiver to handle all accounts. Aside from updating licenses, I've used AppRiver to introduce a new line of business by adding a new server/domain to our existing AppRiver package, which I do on a weekly basis.
We have been using AppRiver for Hosted Exchange as well as secure email for over a decade. We have 7 users who all use AppRiver remotely from their home and we have dozens of clients who are also using AppRiver for encrypted email and hosted exchange services. We recommend it to all our clients.
Pros
Customer Service
Encrypted email
Hosted Exchange
Cons
Better portal for admins
Better training for end users
Likelihood to Recommend
Ideal for all our clients as they all need a HIPAA-compliant email solution.
Zix is being used across the whole organization and was recommended to us for use by a former employee. We are currently subscribed to email threat protection, secure file share, email encryption and archiving. We are in the process of adding an alternative method of business communication to the archiving contract which is very helpful and puts us at ease on the compliance front.
Pros
The user database is easily customizable to suit what we need
Keywords to detect what should be encrypted
Archiving system/filtering for reports, etc. is robust and practically functions to do all that we need
Cons
Customer Service--- specific to turn around when submitting a ticket
Perhaps more training for client use whether that be in person, video links, etc.
Likelihood to Recommend
Zix has so far been a great choice for our compliance needs. I have no complaints other than the turnaround time to get a ticket addressed.
We use AppRiver to support all employee user email accounts. I am the admin and manage all accounts through AppRiver. I typically use it weekly to add new users, remove users, update licenses, and most recently, to add a new line of business so we added another server/domain within our existing appriver package. The support team was extremely thorough and helpful - from step by step on appriver to Office 365. They walked me through the process and helped me implement new users in our new company as well as for distribution groups, members on lists, adding secondary email accounts to current profiles for my teams.
Pros
Customer support - very quick response times, very helpful, patient support team
Response follow-ups - they will walk through any support needs and follow up with a guide on how to that you can share for your teams to reference
Cons
User interface can be simplified and more user friendly.
When making updates, adding user licenses, making changes it can take a bit for them to work and can be glitchy.
Likelihood to Recommend
Managing user email accounts, new, existing, removing
Adding or updating user licenses for Office 365
Support for Office 365 apps, install guides
Support guides for company teams to be able to work remotely and still reference the guide to implement new accounts, update their apps, etc.
We currently use AppRiver across our whole company as well as a dozen other brands we own and operate. We use it primarily for Office365 (Now Microsoft365) with our domains for hosted email, MS Teams, etc. Using AppRiver as our Microsoft365 provider has dramatically simplified management and love that fact that they offer support for all users. This has helped us to offload the amount of basic user support we have to offer to users of the applications.
Pros
User provisioning
End-user support
Simplified billing
Cons
Better technical support for Office365.
Having agents able to assist with Azure AD.
An automated way to sign up for and setup a Microsoft365 Tenant.
Likelihood to Recommend
AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.
VU
Verified User
Manager in Information Technology (11-50 employees)
AppRiver provides our work email accounts. We have approximately 20 full-time employees and over 1200 Independent Contractors who use these email accounts.
Pros
Tech Support
Implementation
Cons
Technical Rep turnover: I've had 2 in the last 6 months and the last one is just temporary
Likelihood to Recommend
AppRiver is very responsive to our needs for technical support. It would be nice to have an account rep that stays with the company long enough for me to get to know them.
VU
Verified User
C-Level Executive in Information Technology (11-50 employees)
AppRiver is the business we use to utilize Office365. They are who we purchase our license from and they also provide our email virus and spam protection. It is used across the whole organization, which consists of 2 manufacturing plants-- one in Memphis TN and one in Olive Branch MS. AppRiver is intuitive and will add the appropriate licenses for Microsoft products that are assigned to our users, while at the same time removing a license if I unassign one. This makes license management a lot easier and ensures that we aren't paying for licenses that aren't being used.
Pros
Live Support. Their support techs have always been curious and professional. If you do have to leave a message they return your call and address your problem quickly.
Easy to understand English-speaking techs.
I feel like I get a good amount of service for what we are paying.
Cons
Really haven't had any cons. Being picky, I guess the web site is a little dark in color but like I said that is if you want to be picky.
Likelihood to Recommend
If you are looking for a spam filter or a way to easily manage your Office 365 license, I recommend taking a look at AppRiver.
We use their SecureTide product to scan inbound and outbound email for SPAM email for all of our employees. The product works great and keeps SPAM (suspected and actual) from even reaching our facility. Customer support is top-notch. My Account Rep there really seems to understand my needs.
Pros
Customer Support
SPAM Filtering
Secure email delivery
Cons
At this time there is nothing I can think of
Likelihood to Recommend
AppRiver is well suited for scanning email BEFORE it comes to your email server. They keep the spam out of your facility.