OpenText Universal Discovery and Universal CMDB

One of the most critical facts for IT operation management is to have a complete view of infrastructure, databases, applications, and services to understand the entire ecosystem and all relationships, which is hard to achieve without the proper tools and the risk of losing control could be high. Micro Focus Universal Discovery and Universal CMDB uses different protocols, connectors, and components to scan the different CI types and dynamically creates the relations between them, keeping all information up to date and allowing centralized management. Universal CMDB is a tool that can be natively integrated with other Microfocus tools for IT operation management like Service Manager, SiteScope, Operations Bridge, etc., and also with tools from different vendors articulating processes to support IT operations.

Micro Focus Universal Discovery and Universal CMDB is well suited for medium to large IT operations after a careful review and strategy definition of all support tools that will be integrated. When it comes to deciding on a set of tools for IT operation management and its different processes like Incident, event, and change management; a good approach would be to create a roadmap with the integrated suite of tools to create a native ecosystem and reduce complexity on the integration and adoption.

CMDB helps us in fulling several processes of Asset Management as well as Service Management like Incident, Problem, Change, Release in keeping tab of the ownership, SLA tacking & Impact analysis of these mentioned areas. It also helps in business service mapping with respective technologies for event management perspective, this helps us in providing invisibility in the health and performance of the CI supporting the given businesses.

The discovery of Docker Swarm in real-time is quite a unique feature that is available in CMDB. This tool is very well tailored to be used in a large organization with millions of users and assets. Their auto-learning feature comes quite handy for such an organization which gives an overview of all the software and applications installed across the organization. There is UI/UX that needs a refresh and should have the easier capability to operate via browser.

In our organization, we use this as it is a single source of data across all the teams in our company as it ensures a common database for our company. Since we are a service provider company- It ensures proper delivery of services by capturing and managing the Configuration Items, otherwise known as CI(s) by ensuring uniform data flow between multiple departments of our organization.

Since we are a service delivery company, there are many projects running in which we are helped by CMDB a lot by providing a smooth and hassle-free service delivery. Since it analyzes the risk management, helps in inventory and all the departments are being benefitted by the same by storing information of Configuration Items.

The system discovering functionalities are effective and the platform deployment options are excellent. The enhancement of multiple Cloud operations and data management capability is amazing. Data analytics offered and also time management capability this Micro Focus solution provides the perfect services and easy on reporting and data security is effective.

Powerful and intuitive Cloud Micro Focus solution for the quick development and easy management of multiple Cloud services and the ability to manage multiple data processing and even the faster you can create useful reports through the software is fantastic. Its Cloud configuration management capabilities are cost-effective and very productive on the business output.

Well suited for:

1. Building an accurate and reliable IT visibility on Infra/Software technology components across data centers and cloud.
2. Mapping IT Services and applications to Infra/technology components.
3. Reliable repository of CIs and enabling future evolution/upgrades.

It's superb for its outstanding workflow management. Excellent for [being] able to track all IT assets incurred. Rekindle with asset tracking. Impressive with data visualization.

Great for its responsiveness to customer service. Excellent with data replication. Impressive with workflow management. Great with the discovery of new network points.