OpenText CX-E Voice

OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.

Features

• Unified Messaging - Ties voicemail, email and fax together in one inbox and can be further enhanced with text-to-speech, voicemail transcription and secure messaging.
• Mobile Client - Provides staff with a single number enabling smart call forwarding, separated business and personal communications, inbound call screening, and mobile number protection.
• Secure Voicemail - Offers end-to-end voice message encryption.
• Personal Assistant - Offers staff speech enabled, hands-free/eyes-free access to calling, calendar, email, fax and voicemail, including an informative greeting integrated with your calendar.
• Speech Automated Attendant - Frees up staff with a full-featured automated attendant solution, including support for multiple attendants, speech-recognition interfaces, greetings for different departments, multilingual interfaces and scheduled messages.
• Call Center - Delivers uniform call distribution (UCD), automatic call distribution (ACD), agent desktop control with screen pops, recording and reports in a tool for smaller teams.