TrustRadius Insights for OpsRamp are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
OpsRamp has been widely used for various use cases across different industries. One key use case is the automated patching process, which has significantly reduced the manual work of installing patches. This has saved users time and effort while ensuring that their systems are up to date with the latest security fixes and enhancements. Additionally, the product has been highly praised for its ability to break down silos and consolidate information in one place, making it easier and faster to troubleshoot and solve problems. By centralizing data, OpsRamp enables teams to collaborate more effectively, resulting in improved productivity and faster issue resolution.
Another important use case of OpsRamp is its versatility in monitoring and managing IT infrastructure. It has been utilized for server and network monitoring, as well as IT service management. Users have reported that the software is particularly effective in monitoring Kubernetes clusters, synthetics, and both Linux and Windows environments. By detecting issues early on, OpsRamp helps prevent outages and ensures optimal performance of critical systems. Furthermore, the integration with ServiceNow allows users to push Kubernetes alerts seamlessly, enhancing their incident response capabilities.
OpsRamp also proves valuable in asset management and inventory control. Customers have found it helpful in managing asset-related issues on client systems, streamlining the process of tracking assets and ensuring accurate inventory records. Additionally, OpsRamp simplifies IT infrastructure management by providing easy and flexible asset tagging options. This feature enables proactive care by allowing users to easily identify, monitor, and manage assets according to their unique requirements.
Overall, OpsRamp has proven itself as a versatile tool for diverse use cases such as automated patching, troubleshooting, monitoring IT infrastructure, asset management, and inventory control. Users have seen tangible benefits from using OpsRamp, including increased team performance, productivity gains, streamlined operations, and improved digitalization efforts.
We are a third-party user for Opsramp and using Opsramp for managing hybrid cloud
workloads in Customer environments to address the below operational functions. ● Discovery and Monitoring
● Event and Incident Management ● Automation and Remediation ● Operating System Patching and Business problem are there where we require a new feature.
Pros
3rd party integrations will be enabled for Splunk, ServiceNow, Ansible AWX, and CloudIQ at OpsRamp Cloud.
OpsRamp ITOM platform is provided as a Cloud (SaaS) based solution.
Hybrid discovery and monitoring.
Event and Incident Management, and Automation and Remediation.
Cons
Customer support.
New feature development.
Gap analysis.
Documentations
Likelihood to Recommend
Well suited: providing unified operations management for managing hybrid cloud
workloads in Customer environments. Less appropriate: still need improvement in customer support.
PTP uses OpsRamp to provide AIOps services to our managed clients. “PTP wanted to enhance efficiencies and needed a single solution that could manage and monitor its diverse network and data center equipment, on-prem and in the cloud, architected effectively for multi-tenancy and customizable by the client, location, and device.”
Pros
Multi-tenancy
Customization of monitoring templates
Secure access to PTP client environments and audit tracking for transparency
Integration into ITSM system for automated ticket opening and closing
Automated reporting that is consistent and accurate
Cons
Continue to improve integrations with the cloud providers
Better monthly billing
Continue to enhance AIOps capabilities
Likelihood to Recommend
PTP selected the OpsRamp platform to replace its legacy IT Operations Management (ITOM) solution, and PTP has now been using the OpsRamp solution for eight years. By implementing OpsRamp’s modern ITOM solution and leveraging the benefits of AIOps to improve service delivery to its clients, PTP can holistically monitor and manage on-premises network and data center infrastructures, as well as cloud resources and virtual firewalls.
OpsRamp is being used for the last 02 years in our internal verticals like IT Helpdesk, PMO and Managed Service projects. Using this tool we have overcome IT Process Automation, Increased Productivity, alert Reduction and Event Management and Hybrid IT Infrastructure Monitoring. Overall we have become digitalized with OpsRamp tooling.
Pros
Infrastructure and application monitoring.
Infrastructure and application alerting.
Automated patching.
ITSM tools.
Cons
Self Service Portal for cloud deployments.
Stabilization on existing ticketing systems.
Cloud resource deployments by integrating OpsRamp with cloud.
Likelihood to Recommend
Best suited for:
Managing your Managed Services Competency (internal and external customers).
Develop digitalized solution for your internal business verticals (i:e. IT helpdesk, PMO, Travel Desk, HR operations etc.).
Managing hybrid infrastructure for internal and external clients.