Oracle Commerce Reviews & Insights

Score8.6 out of 10

59 Reviews and Ratings

Community insights

TrustRadius Insights for Oracle Commerce are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Technical Support: Users have consistently praised the amazing technical support provided by the service, highlighting its responsiveness and effectiveness in resolving issues promptly. The availability of skilled support staff has been a significant advantage for users facing technical challenges.

Integration Process: A majority of users found the integration process to be remarkably easy and seamless, simplifying their overall experience with the product. This streamlined integration has saved users time and effort during implementation.

Free Upgrades: Many customers appreciate that upgrades have been free, enhancing the product's long-term value proposition for them. The inclusion of free upgrades ensures that users stay current with new features without incurring additional costs.

Oracle Commerce Reviews

18 Reviews

Oracle CX Commerce - Powerful Cloud Platform

Rating: 9 out of 10

Incentivized

October 18, 2021

Use Cases and Deployment Scope

Oracle CX Commerce, previously known as Oracle Commerce Cloud, is a powerful product that is everything you need to succeed in this new generation of the era of commerce. Hence it is widely used across our organization by the marketing team to research the products and buy them anytime they want. The customization of the product is great, and it is flexible and secure as well. Also, it doesn't require much support from the IT department; hence the marketing team loves this product.

Pros

Their technical support is amazing
Webhook Service is great
Integration is easy
Modern framework
Upgrades are free for customers

Cons

No log access to troubleshoot issues
Changing of skins is not easy
Documentation is not great
Little technical knowledge is required

Likelihood to Recommend

Oracle CX Commerce is a powerful eCommerce cloud platform that offers great customization of the product. Also, it is well suited for the organizations where the employees from the IT department are less since the marketing or the sales team can handle the product alone and not much intervention from the IT department people is required to handle this. Also, it provides free upgrades to its customers. The marketing team can easily research the product, track the usage, and order seamlessly.

Verified User

Consultant in Finance and Accounting (10,001+ employees)

Vetted Review

2 years of experience

Oracle CX Commerce Is A Grand Slam!

Rating: 10 out of 10

Incentivized

May 29, 2021

Use Cases and Deployment Scope

Oracle CX Commerce (formerly Oracle Commerce Cloud) is being used across my organization's sales department. It allows us to track our client's orders, have invoices stored in one space, and [have] account information always readily available. Oracle CX Commerce allows us to work in a much more efficient manner when dealing with clients and monitoring transactions.

Pros

Helps to boost revenue by recommending products to clients based upon previous purchases
Helps to keep accounts payable and receivable continually updated with routine sync
Helps provide support across multiple currencies

Cons

Could provide a more detailed search system to let clients better search for products
Pricing models for this type of software could be better evaluated
Faster transaction processing speeds

Likelihood to Recommend

Oracle CX Commerce (formerly Oracle Commerce Cloud) is very well suited for B2B commerce transactions. The wonderful thing about this software is its ability to regularly update on an automatic basis, and keep up with upgrades. Oracle CX Commerce provides my organization with greater flexibility and quick integration processes. I would recommend this to any organization trying to set up their own storefront.

Verified User

Administrative Assistant in Sales (1001-5000 employees)

Vetted Review

1 year of experience

Always achieving more than we can as an eCommerce business platform provider using CX Commerce

Rating: 10 out of 10

Incentivized

April 10, 2021

Use Cases and Deployment Scope

Simplistic product - Oracle CX Commerce helps even the non technical business users as it is all front end in terms of setting up the workflows for carrying out transactions for B2B purchases and retail customers. It makes the job easier in terms of tracking orders, looking up invoice details, tax information, rebate details, account plans, account payable, and account receivable. It is used by our book publishing department where we are dealing with universities for purchases of online courses and paperback books in a wholesale model of thousands.

Pros

Multiple modes of payment.
Daily overnight sync of data to update the accounts payable and receivable.
Customer feedback - buying experience has never been so rich and delightful due to personalized UI's.
Advertisements of our products.

Cons

Customer experience - Oracle CX is already a leader and I bet they'll make it even better surpassing all expectations.
They've [been] the best eCommerce model solution for any kind of business at least for book publishing and logistics management - thus can't complain here either.

Likelihood to Recommend

As a techno functional person, one thing I can say is that their usage of APIs make the platform so innovative and solely based on some of the APIs it has evolved much faster than its competitors. It has suited most of its users who are buyers of client products and services just because of personalized experiences across all channels, thus amazing the buyers and bagging their mind shares. The Oracle CX Commerce platform has boosted subscription footfall and is a blessing with its flexibility and all roundedness.

Verified User

Analyst in Information Technology (10,001+ employees)

Vetted Review

2 years of experience

A good eCommerce platform

Rating: 5 out of 10

Incentivized

December 9, 2020

Use Cases and Deployment Scope

Oracle CX Commerce [(formerly Oracle Commerce Cloud)] is being used primarily by our eCommerce department, but also used by some in the Marketing department. We’re currently implementing a buy online ship to store program, which will be one of our first steps into eCommerce.

Pros

It uses an effective algorithm to provide users with product recommendations based on other products they’ve previously viewed.
It comes with a decent support platform, where Oracle is attentive and provides help diagnosing issues that may arise within the environment.
Oracle CX Commerce comes with a developer tool known as the DCU Tool, which is very helpful when it comes to pushing changes from environment to environment. The DCU Tool is also a good resource to use for source control.

Cons

Oracle CX Commerce lacks on detailed documentation. While there is documentation available for most features, it is often hard to follow and comes off as very general.
In the past when raising bugs to Oracle Support, the issues have gotten attention and have been documented as known bugs, however Oracle could provide more information to the user when they are planning to fix the bug in a future release. Often times, it is unknown when the issue will be fixed.
The platform has behavior that does not always perform as expected every time. One example includes publishes not always pushing all selected changes, thus requiring a second publish to push all selected changes. Another example includes searches not always returning the same expected facets every time.

Likelihood to Recommend

Oracle CX Commerce [(formerly Oracle Commerce Cloud)] is well suited for businesses who want to, or are planning to, sell products online. This can include buy online ship to store, buy online pick up in store or buy online ship to home. It is less appropriate for users who are not planning to sell any products, but would rather post information online, such as a blog.

Verified User

Employee (5001-10,000 employees)

Vetted Review

2 years of experience

Oracle CX Commerce

Rating: 8 out of 10

Incentivized

December 7, 2020

Use Cases and Deployment Scope

Support for customers using this product, we support managing the Ecommerce system, and supporting interactions with other products. This could include initial setup and support for a site that is up and running.

Pros

Having a unified admin.
Easy access to a wide range of APIs.
Responsive Store front.

Cons

Improved scheduling for imports and exports.
Ability to edit catalog from store front.
Search auto suggest.

Likelihood to Recommend

I find that it is suited for groups that have a small IT force and do not wish to invest in support of their infrastructure. The fact that a business user can work with the design product and the APIs is a big plus. In a case where the group wants a solution with a ready build front end this might not be the right solution.

Verified User

Administrator in Information Technology (501-1000 employees)

Vetted Review

2 years of experience

An eCommerce Solution That Won't Disappoint

Rating: 8 out of 10

Incentivized

October 7, 2019

Use Cases and Deployment Scope

Oracle Commerce Cloud is being used by our front-end development and marketing teams to create and maintain our B2B e-commerce sites. They are using Oracle Commerce Cloud to fulfill a variety of e-commerce business models as well as maximize the total amount of revenue that can be gained from online sources.

Pros

Ability to create and manage content for non-developers - Although we have a core development team, we use this feature to off-load some of the site management responsibilities from our developers.
Responsive site creation - Sites that are created through Oracle Commerce Cloud are responsive, therefore being able to be viewed properly across all screen sizes.
Exceptional customer service - Customer Service hours are convenient and are accessible by phone or email. Getting a representative for support is a fairly quick process using either of these methods.

Cons

Absence of an IDE - Changes that our developers make on their local IDEs have to be uploaded back to the Cloud, and vice-versa. It would be nice to make these edits/changes in real-time.
Pricing models need improvements - Pricing models are pretty harsh and probably out of the scope for medium-sized companies and smaller.
Slow transaction processing - Not something that happens very often, but there will be times where it takes over 10 seconds for a given transaction to be processed.

Likelihood to Recommend

Oracle Commerce Cloud is probably only well-suited for large companies due to its harsh pricing models. For smaller companies, I would recommend services that are similar to Shopify. If your organization has a core development team that will have enough time and resources to manage an e-commerce site on their own, Oracle Commerce Cloud may not be the best experience for them.

Verified User

Engineer in Information Technology (51-200 employees)

Vetted Review

1 year of experience

The Online World of Oracle Commerce Cloud

Rating: 10 out of 10

Incentivized

September 16, 2019

Use Cases and Deployment Scope

Our company decided to use Oracle Commerce Cloud because we looking for a complete cloud solution that would help us differentiate ourselves in the market. Last year we lost 10% of our market share. The other players had a stronger e-commerce operation, like Magazine Luiza for example. After this discovery, we quickly decided to enter the e-commerce online world.

Pros

100% cloud solution
Easy to customize
Fast implementation

Likelihood to Recommend

The best thing is the commercial model. If your company performs fine, you don't overpay for it. If your conversions are increasing, you don't overpay for it. If you create other businesses, like a marketplace, you don't overpay for it. There are a lot of possibilities to increase your business and still pay the same for Oracle Commerce Cloud.

Verified User

Manager in Information Technology (1001-5000 employees)

Vetted Review

Oracle Commerce Cloud for B2B

Rating: 5 out of 10

Incentivized

August 27, 2019

Use Cases and Deployment Scope

OCC is used as an online store for our customer base. It gives customers an option to look up pricing, place orders and pay invoices. It helps free our customer service team to provide higher value service than order taking by offering a self-help option to our customers.

Pros

B2B configuration options cover all the basic use cases.
The product management tool is good compared to others I’ve used.
4 updates annually mean that new features are available to provide more value from the tool.

Cons

Nascent tool means limited robustness.
Logging to capture errors is not built into the level that is meaningful to end-user making troubleshooting difficult.
Lack of resources and community to learn how to use the tools (due to the relatively new product).

Likelihood to Recommend

Suited for B2B.
Not suited for users without a developer (or 3) on staff.

Verified User

Manager in Marketing (1001-5000 employees)

Vetted Review

1 year of experience

Does exactly what it's supposed to

Rating: 7 out of 10

Incentivized

August 26, 2019

Use Cases and Deployment Scope

Oracle Commerce Cloud is being used for guided selling, helping users choose a specific product from a wide variety of options. From there, OCC hands off to CPQ for configuration, and CPQ sends the final product back to the OCC cart and the user finishes the purchase process. Essentially, OCC replaces a traditional catalog in our B2B organization.

Pros

Commerce - Hands down this product delivers on its name. It handles the commerce process flawlessly.
Guided selling/faceting/search - The search product is phenomenal. The ability to make any product information detail searchable is powerful.
Catalog organization - Easy to organize products into sensical categories and apply multiple categories to the same product.

Cons

The support process is poor. Many tickets take weeks to resolve and even then the support specialist isn't very knowledgable about the product.
Documentation is vast but it's difficult to search through and often isn't specific.
The API is more useful than the AdminUI.

Likelihood to Recommend

Oracle Commerce Cloud is perfect for scenarios where you have a simple product and want to run a simple store, ie clothing. Its lack of content management is a detriment to anyone hoping to also educate customers on products.

Verified User

Program Manager in Marketing (1001-5000 employees)

Vetted Review

1 year of experience

Can OCC make your website better? Yes, and here's how.

Rating: 10 out of 10

Incentivized

March 25, 2019

Use Cases and Deployment Scope

Oracle Commerce Cloud (OCC) is used by the Digital Department to merchandise our assortment online. It provides the platform and online content management and promotion for our company. The responsive design speeds development of our mobile site, which contributes a growing amount of traffic. The platform scales well and easily manages the increase in page views and orders we see in the fourth quarter.

Pros

Rapidly update product assortment and merchandising presentation.
Responsive design reduces development time for desktop, mobile and tablet versions of the web site.
Server infrastructure and CDN provide a reliable and extensible platform manages traffic bursts created by email, catalog mailings and fourth quarter seasonal surge.

Cons

Integration with other Oracle web products, particularly Responsys. The more we can leverage our red apps together the better.
Development of new services, such as Experiments and AI Apps, requires extensive trouble shooting by the customer. We can spend months working with Oracle to get these services to work correctly. On the plus side, Oracle is clearly committed to solving the issues we find and works aggressively to resolve problems.
Upgrades to the application always seem to require a patch or two. This frequently extends the upgrade schedule, effecting our implementation plans and our own site enhancement schedule.

Likelihood to Recommend

With development of Audiences, OCC is particularly well suited for providing UTM and geographic based personalization. We are a relatively small company with just one designer, one front end developer and four merchandisers so there are limits to how granular we can get in using the tools. There are also extensive B2B services available that we do not use at all. For smaller companies, OCC, may be more horsepower than they need.

Russell Glitman

E-Commerce Manager at The Vermont Country Store (201-500 employees)

Vetted Review

2 years of experience

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A good eCommerce platform

Rating: 5 out of 10

Incentivized

December 9, 2020

Use Cases and Deployment Scope

Pros

It uses an effective algorithm to provide users with product recommendations based on other products they’ve previously viewed.
It comes with a decent support platform, where Oracle is attentive and provides help diagnosing issues that may arise within the environment.
Oracle CX Commerce comes with a developer tool known as the DCU Tool, which is very helpful when it comes to pushing changes from environment to environment. The DCU Tool is also a good resource to use for source control.

Cons

Oracle CX Commerce lacks on detailed documentation. While there is documentation available for most features, it is often hard to follow and comes off as very general.
In the past when raising bugs to Oracle Support, the issues have gotten attention and have been documented as known bugs, however Oracle could provide more information to the user when they are planning to fix the bug in a future release. Often times, it is unknown when the issue will be fixed.
The platform has behavior that does not always perform as expected every time. One example includes publishes not always pushing all selected changes, thus requiring a second publish to push all selected changes. Another example includes searches not always returning the same expected facets every time.

Likelihood to Recommend

Verified User

Employee (5001-10,000 employees)

Vetted Review

2 years of experience