Oracle Sales

Score8 out of 10

162 Reviews and Ratings

Community insights

TrustRadius Insights for Oracle Sales are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Sales Process Support: Users have consistently found the tool invaluable for guiding customers through the buying process, streamlining deal closures, and automating various sales tasks to enhance overall efficiency.

Enhanced Collaboration Features: Reviewers highly appreciate the tool's robust features that not only facilitate seamless product configuration but also significantly improve collaboration with customers, leading to strengthened customer relationships and increased satisfaction.

Comprehensive Data Management Capabilities: Customers have lauded the tool for its extensive range of capabilities in managing customer data effectively, optimizing pricing strategies, efficiently handling quote management processes, as well as generating detailed reports on opportunities and leads for informed decision-making.

Reviews

38 Reviews

Using Oracle Sales to Track Your Sales as an Individual Contributor

Rating: 8 out of 10

Incentivized

December 18, 2024

Use Cases and Deployment Scope

My organization uses Oracle Sales to record all sales order data. This include gross sales amounts, any adjustments, order entry details and historical data. This tool allows salespeople to track weekly, monthly, & yearly totals as well as progress on total quota. Being a quota carrier, this system is of daily use to monitor sales progress and ultimately how much much we earn.

Pros

Weekly/monthly/annual sales tracking
Commission calculations
Historical sales orders & data
Managing liability and deals in implementation
Sales analysis and trends

Cons

The platform could be more user friendly and easier for a beginning to use
Real time updates to data
Smoother user interface
Added charts and graphics

Likelihood to Recommend

Oracles Sales is very good from a tracking standpoint. You are easily able to see your results month to month and the amount of commission earned on those sales. Data is definitely the system's strong suit. It also allows you to dive into the details of each sale although less user friendly and a bit confusing to decipher at times. If you are looking for a fancy, graphic-heavy interface, this may not be the program you are looking for as it focuses on numbers.

Verified User

Account Manager in Sales (10,001+ employees)

Vetted Review

5 years of experience

Oracle CX sales - a complete sales lifecycle product that puts customer in the focus

Rating: 9 out of 10

Incentivized

March 16, 2022

Use Cases and Deployment Scope

We wanted a complete sales solution for our team members, clients, vendors, and partners. For our team, we wanted to automate our sales force, ensuring they have the best intelligent solution with AI/ML within the product so that data could be used better and they would get intelligent push notifications. The sales planning and performance management modules helped in planning the entire sales lifecycle. Performance management particularly helped in setting up a benchmark and evaluating the sales team. Customer data management was used where we had an internal business use case where we wanted to understand, store and retrieve customer data to better evolve our relationships by understanding our customers better. Lastly, we wanted to be precise with our quotes. Pricing had to be accurate and customizable for every customer so that customer-centric discounts and offers could be applied. A detailed, searchable database for all quotes helped us in many subsequent deals.

Pros

Customer data management
Pricing and quote management
Sales planning and managing performance
Automating the sales force
Making sense of and organizing customer information
Vendor management

Cons

Integration with other sales software
Some features are complex to use for new sales team members and require some user training; hence the product can be more intuitive
Perhaps the Oracle CX Sales team could learn from modern UI/UX examples to give the overall product a more modern feel and easy to use interface
Customized developments need customized deployment strategies; these are lacking to some extent; maybe DevOps could help here

Likelihood to Recommend

Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.

Anshu Na

Manager in Sales at Seertree (1001-5000 employees)

Vetted Review

3 years of experience

CX Appspro employee

Rating: 8 out of 10

Incentivized

December 9, 2021

Use Cases and Deployment Scope

We use it in [the] fitting business of sales cycles from marketing, leads, opportunities until they reach selling product or service. We also help [use] service request module to handle requests from their customers and to solve them as tickets. As well [building] future plans to grow the client business. Build RBAC functionality and security to restrict users. [Also,] we build reports and analytics as BI area which help managers to monitor and take a high view of everything [that] happens in the system. Building custom solutions and integrating with other systems like core banking and many others. We build custom pages using either PaaS solutions or Visual Builder. Integrate with other Oracle products like Finance, CPQ, or Supply Chain.

Pros

Easy to sell products[.]
Build customers and make customer hub[.]
Tracking the sales cycle from marketing to sell the product[.]
Build Reports and Anayltics related to opportunities, leads, and service requests[.]
Getting customers issues after and before selling[.]
High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
Restrict users using RBAC role based access[.]

Cons

Having table views inside pages[.]
Make handling fields as hide, update, required in faster way which is slow now[.]
Miss adding address fields in custom objects[.]

Likelihood to Recommend

In the market for Sales and Service, Oracle CX is the best especially in integrating with other systems. It has a stable and huge database that can handle a bunch of data. It gathers all data of customers, accounts, leads, opportunities, service requests in one place and related in a good way. The tools used for reports and analytics as BI is strong and great to use also it is not hard[.]

Adel Abu Ghazaleh

Oracle CX Cloud Consultant in Information Technology at Appspro (501-1000 employees)

Vetted Review

2 years of experience

View profile

Supplier platform review

Rating: 2 out of 10

Incentivized

November 30, 2021

Use Cases and Deployment Scope

We use Oracle as a supplier to support our customer Denso with receiving and processing their purchase orders.

Pros

Order tracking.
Order processing by the supplier.
Sending order updates & confirmation to the customer.

Cons

Needs more flexible communication between supplier and customer seems to be quite a delay to send messages and communications back and forth when confirming orders.

Likelihood to Recommend

We do not use oracle as our sales platform, we only use it as a supplier platform to support a specific customer who utilizes the Sales Platform.

Verified User

Analyst in Sales (11-50 employees)

Vetted Review

1 year of experience

This system will save you time

Rating: 7 out of 10

Incentivized

November 27, 2021

Use Cases and Deployment Scope

This is a system we use on a regular basis. It’s hugely important for my company to understand customer journeys and how our customers are thinking and working. To [do] this effectively we need systems like this to map the journey and capture exactly how we and others are interacting with them. This system, in particular, is crucial in making this happen and is very easy to use and its interfaces are some of the best in the market. They are a market-leading brand and have huge experience in this area. They produce great products that help companies like mine to ease [their] relationships with clients.

Pros

Great storage capability
Great interface
Smooth integration with other systems
Cost effective
Great user experience
Excellent support

Cons

Needs better visualisation tools
Needs to be more future facing
Needs to have more global capability

Likelihood to Recommend

This system would work well across most sectors but especially well for sectors where customer relationships and data collection is paramount. Any cloud-based CRM system is worth its weight in gold if you can get the right data out that will help you service your clients in a better and more informed way. This system in particular allows you to do this in a way that others simply can’t match.

Graeme Canter

Senior Operations Engineer in Finance and Accounting at MediaCom (1001-5000 employees)

Vetted Review

10 years of experience

Complex but has the potential to Boost up a business.

Rating: 8 out of 10

Incentivized

November 19, 2021

Use Cases and Deployment Scope

As a sales productivity, this tool is utilized in my department (sales department). Sales performance and sales automation are the two major benefits my department is getting benefitted from. It is great in the management of the entries of the data as well as for the task. It is great in getting the data and related information of almost all the clients and we can simply trust it with our user’s data as it is quite secure software.

Pros

We can keep an eye on the customer’s view and experience related to the product.
It is exceptional in contact management. We can get the record of our clients and their contact information via this tool.
Its mobile support has made things easy for me and my team as we can use it from anywhere effortlessly.
Order and Lead management are two other important features for us.

Cons

The dashboard is dull and monotonous.
In my career, I haven’t taken so much time In understanding any software and This took me a month to get its basic working.
None.

Likelihood to Recommend

I think it is marvelous for the workplaces with the massive number of people engaged in managing sales. one can get everything needed from this single platform and make things work. But is a bit hard tool to get understanding or maybe it seemed hard just to me. clients' information including their contacts is placed in it and one can get it used from their cellphones. Lead management and task management are amazing just with a bit dull dashboard.

Natalie Aurora

Sales Manager in Sales at Eason & Son Ltd (201-500 employees)

Vetted Review

1 year of experience

View profile

Easy and smooth with Oracle CX Sales

Rating: 8 out of 10

Incentivized

October 6, 2021

Use Cases and Deployment Scope

Oracle CX Sales has been used at the company level as there are numerous problems that have been resolved by using this platform. Some of them are:
Self Service: With the knowledge base available, Clients do not need any support from salespeople. They can easily do it through the knowledge base available.
Incident Management: Anyone putting any incident on any social media platform, phone, chat, or SMS informs and manages quickly.
Companies search: The search module for companies gets very easy to search data.

Pros

Incident management
Self service
Search module
Overview of performance
Knowledge base
Amazing consumer portal

Cons

Integration issue with other CRM
Figure generated are not always correct
OPA is challenging
Difficult to navigate accounts

Likelihood to Recommend

This is generally used where there are many employees in the organisation who are making sales as it is difficult to keep track of everyone, so it can fetch all the data in one place. This is a CRM and used where all information related to sales needs to be stored like leads, pipeline, updates, closure, etc. This also does the implementation process.

Verified User

Account Manager in Sales (501-1000 employees)

Vetted Review

1 year of experience

Great for following up on the whole sales process, from beginning to end

Rating: 8 out of 10

Incentivized

August 4, 2021

Use Cases and Deployment Scope

It's used for customer relationship management--mainly to store all the information related to leads, customers, sales pipeline, opportunities, and meetings, among other relevant aspects of the sales process. We also track sales vs budget by account executive, product, channel, and country. After the sales process is over, our client's team takes over and starts the implementation process in Oracle.

Pros

Dashboards for data visualization
Clear tracking of the sales funnel
Thorough information about everything related to prospects

Cons

Workflows
Convert prospects to account
Lead nurturing

Likelihood to Recommend

It's great for following up on the whole sales process, from beginning to end. It also works great for tracking sales and quotas by using their data visualization options, which range from overall great dashboards to very detailed graphs.

When it comes to workflows, there are some improvements that can be done to automate certain dull tasks.

Verified User

Analyst in Sales (51-200 employees)

Vetted Review

2 years of experience

Best tool for sales teams

Rating: 8 out of 10

Incentivized

May 26, 2021

Use Cases and Deployment Scope

We are using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) for strong data lead creation, sales improvement, company data details, customer engagement, and customer contact detail updating. We can create a sales pipeline, task, all user sales activities report, and automation for old sales data updating. Other than slow page load and data load, Oracle has been an outstanding tool.

Pros

AI features--we can automate tasks, generate leads, and create invoices and sales inquiries.
Business intelligence reliability and capabilities are very good
We can gather sales insight, which will be very useful for forecasting

Cons

We cannot integrate a dialer tool with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Bit of an overly complicated product
Outlook integration is lacking reliability and user acceptance

Likelihood to Recommend

We implemented this on the company and we believe that it has generated many good things for us internally at the end of sales. It allows us to track the progress of our business development--economic as well as products that we offer to our customers. Being able to properly access maintenance records and employees working on individual projects has significantly improved time management.

Verified User

Account Manager in Sales (1001-5000 employees)

Vetted Review

1 year of experience

Delight your customers via Oracle CX sales

Rating: 8 out of 10

Incentivized

April 22, 2021

Use Cases and Deployment Scope

Oracle CX Sales helps the business process management part of our organization. Here entire processes have been outsourced to us by the client. So we need to track, monitor, and respond to customer request[s] across multiple touchpoints, understand the customer sentiment in real-time to understand if there is a change in strategy, and a lot more. Oracle CX Sales helps put our agents on steroids as it provides them with all the relevant information on one screen and a brilliant search capability to quickly find the information.

Pros

Keeping track of customer interactions across different channels
Real time sentiment analysis
Knowledge management using AI to show relevant content to the agent to quickly solve the customer concern

Cons

Custom training of ML algorithms is limited
User Interface needs to be more intuitive
Limited options to integrate with existing third-party CRM software

Likelihood to Recommend

Oracle CX Sales is more suited for organizations who are planning to completely migrate their CRMs or who are just starting their CRM journey. Since integrations are limited with external software, using Oracle CX Sales can be challenging. Also, in my personal opinion, B2C companies with a large customer base or daily transactions will benefit the most by Oracle CX Sales.

Priya Joshi

Assistant manager in Information Technology at Tata Consultancy Services (10,001+ employees)

Vetted Review

2 years of experience

View profile

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Oracle CX sales - a complete sales lifecycle product that puts customer in the focus

Rating: 9 out of 10

Incentivized

March 16, 2022

Use Cases and Deployment Scope

Pros

Customer data management
Pricing and quote management
Sales planning and managing performance
Automating the sales force
Making sense of and organizing customer information
Vendor management

Cons

Integration with other sales software
Some features are complex to use for new sales team members and require some user training; hence the product can be more intuitive
Perhaps the Oracle CX Sales team could learn from modern UI/UX examples to give the overall product a more modern feel and easy to use interface
Customized developments need customized deployment strategies; these are lacking to some extent; maybe DevOps could help here

Likelihood to Recommend

Anshu Na

Manager in Sales at Seertree (1001-5000 employees)

Vetted Review

3 years of experience