Ovation

Ovation is a guest feedback platform designed to assist restaurants in collecting valuable feedback from their customers in real-time. This solution caters to restaurants of all sizes, from small independent establishments to large multi-unit brands. Professionals in the restaurant industry, including restaurant owners, operators, marketing managers, and customer experience managers, as well as individuals in the hospitality and food and beverage sectors, can benefit from the range of features and insights offered by Ovation.

Key Features

Real-time Feedback: Ovation enables restaurants to collect feedback from guests through 2-question, SMS-based surveys, providing timely insights into customer experiences.

Actionable Insights: The platform analyzes customer feedback to identify trends, patterns, and areas for improvement, empowering restaurants to make informed decisions and enhance the guest experience.

Digital Table Touch™: Ovation's Digital Table Touch™ feature facilitates direct communication between the restaurant and the guest, allowing for instant conversation and resolution of any issues or concerns.

SMS-based Surveys: Ovation utilizes SMS-based surveys with just two questions, making it quick and easy for customers to provide feedback and increasing response rates.

Guest Retention: Ovation helps drive guest retention by providing insights into customer preferences, satisfaction levels, and areas of improvement, allowing restaurants to tailor their offerings and services to meet customer expectations.

5-Star Reviews: By collecting feedback and promptly addressing any issues, Ovation helps restaurants improve the overall guest experience, leading to more positive online reviews and proactive online reputation management.

Revenue Generation: Ovation's focus on guest feedback and satisfaction directly impacts revenue generation by enhancing the dining experience, increasing customer satisfaction, and encouraging repeat visits.

Trusted Integrations: Ovation seamlessly integrates with various restaurant technologies, including online ordering, POS systems, loyalty programs, table pay, reservations, and digital signage, streamlining the feedback collection process and enhancing the guest experience.

Ease of Use: Ovation is designed with a user-friendly and intuitive interface, making it easy for restaurant staff to collect, analyze, and respond to guest feedback efficiently.

Customizable Surveys: Ovation offers the flexibility to customize survey questions to meet the specific needs and goals of each restaurant, allowing for targeted feedback collection and insights tailored to the unique requirements of the business.