Paddle Reviews & Insights

Score5.1 out of 10

15 Reviews and Ratings

Community insights

TrustRadius Insights for Paddle are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Implementation: Multiple users found implementing SDKs across different platforms to be super easy. This has allowed them to seamlessly support modern interface paradigms without any hassle.

Excellent Customer Support: Many reviewers praised the company's customer support, mentioning that their issues were promptly addressed and taken seriously by a real team of backend support members. Users appreciated the assistance provided in resolving purchase-related issues and being directed to helpful FAQs and update links.

Transparent VAT Navigation: The company's approach to navigating VAT was highly praised by users. They mentioned that they never had to worry about making mistakes in this complex area of international sales, thanks to the transparent guidance provided by the company.

Reviews

6 Reviews

Been great so far

Rating: 9 out of 10

Incentivized

December 1, 2022

Use Cases and Deployment Scope

We wanted to be able to get to more users and to scale without having to worry about how we are going to receive payments from our users, also we wanted to implement the least amount of payment processors and don't have to worry about different country legislations. Paddle made this process easy for us, taking care of the legislations and VAT in the countries we offer our solution.

Pros

Taking care of the relation with government entities and compliance in each country.
They take care of the VAT for us.
It gives the tools to scale to other countries being able to charge your users in different parts of the world.

Cons

The inclusion of more currencies (CLP)
Some users cannot pay with prepaid cards

Likelihood to Recommend

Paddle is a great way to expand quickly to other countries without the barrier of how you charge your users in different parts of the globe. Also, the way they manage the relations with country legislations, so you don't have to, is a no-brainer (the only throwback is that you cannot recover that VAT to use in your company as a credit).
In our case is not 100% suited for us. In the idea of just implementing and starting working with it, we had to create some way of showing prices in CLP to our users, and that convert to USD and charge that to our users. The fees are an area where Paddle can improve, considering that other providers like Stripe have fees of almost half.

Verified User

C-Level Executive in Corporate (1-10 employees)

Vetted Review

1 year of experience

Payouts Late or Missing/Support taking weeks to reply

Rating: 3 out of 10

July 13, 2022

Use Cases and Deployment Scope

In my opinion, really bad seller support. Tickets open for nearly a month now with a total of 4 responses of support. I think that the API is missing some crucial information, same for the documentation. Implementation was easy enough, though not worth it in the long run. Fees are moderate.

Pros

Implementation
Fees

Cons

Seller/Customer Support.
API Documentation.

Likelihood to Recommend

In my experience as a seller, I did not receive my payout for a month, now I'm in the 2nd month of not getting it including this month which might also not be paid out. I did not get any information about it before I contacted them through email (beforehand contacted thru live chat). Generally would not recommend it to anyone searching for a stable company with good communication.

Verified User

Project Manager in Information Technology (1-10 employees)

Vetted Review

3 years of experience

They don't pay out vendors on time

Rating: 1 out of 10

June 20, 2022

Use Cases and Deployment Scope

I've been using their service for a few years and their support has gotten progressively worse up to the point where they don't pay out vendors on time. Getting any kind of meaningful response from support is borderline impossible and it takes them at least a day to respond even in the most trivial cases. They only have email support. No phone or live chat. My current ordeal has been going on for over 10 days and has gotten to the point where I did not get paid on time purely due to Paddle's negligence. I reminded them I plead, I was polite but that's not the way to resolve anything with them. If you need a reliable merchant of records avoid Paddle and find somebody else.

Pros

their fees are decent

Cons

borderline non-existent support
vendors don't get paid on time
no phone support

Likelihood to Recommend

I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.

Verified User

Executive (1-10 employees)

Vetted Review

2 years of experience

Paddle Review

Rating: 10 out of 10

Incentivized

June 14, 2018

Use Cases and Deployment Scope

Paddle is a used across Nice Mohawk's mac software titles and was used for analytics in additional mobile products. It presents an integrated sales experience for our customers along with a comprehensive backend that handles payments processing, subscriptions, analytics, and multiplatform SDKs. It 100% satisfies our sales pipeline management as an indie µISV. In particular, their attention to streamlining and optimizing the purchase experience for the customer is highly attractive when compared to the hamhanded interfaces of many other offerings in the space.

Pros

Super easy to implement SDKs across supported platforms that support modern interface paradigms.
Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).

Cons

Analytics could support more flexible analysis of reported data and better custom events.
More customization of the drop in purchase UI on the web without the need for a full custom site integration.
Sometimes communication from their front line support staff has gone to the wrong address.

Likelihood to Recommend

We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.

In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.

Ben Lachman

Principal in Engineering at Potential Labs (1-10 employees)

Vetted Review

3 years of experience

View profile

Great for macOS and browser extensions

Rating: 8 out of 10

Incentivized

June 11, 2018

Use Cases and Deployment Scope

We use Paddle in our browser extensions to provide in-app purchase functionality. We also use Paddle and DevMate integration to sell licenses for our macOS application. It handles trials, as well as blocking the app usage if the user didn’t provide a license. We also use Paddle for in-app analytics for our Mac App Store app to collect user behavior data.

Pros

macOS application licensing/trials
JavaScript-based purchase page for web
Webhooks

Cons

Paddle support can be better
Paddle documentation lacks some important information
Mac analytics is very basic and limited

Likelihood to Recommend

Paddle is perfect if you want to sell your macOS app from your website. It’s also very good if you want to provide in-app purchases in your web application or browser extension. It’s easy to integrate and the integration rarely needs any changes. It won’t be as good for e-commerce.

Andrew Liakh

Co-founder / Everything in Product Management at Twopeople Software (1-10 employees)

Vetted Review

2 years of experience

View profile

Want to proceess recurring billing? Go with Paddle.

Rating: 10 out of 10

Incentivized

June 8, 2018

Use Cases and Deployment Scope

We started using Paddle for our recurring billing at Iconscout. Being an Indian startup it's difficult to get a recurring payment gateway, thus we opted for Paddle who provides this feature. Now, we're using Paddle for all our transactions.

Pros

Recurring billing
Zero failure ratio
Good customer support
Easy to implement

Cons

More detailed dashboard
Invoicing feature for accepting direct payments
It's better if they can offer lower transaction rates

Likelihood to Recommend

Paddle is adequate for Indian SaaS companies who have a majority of their customer base outside of India. It's really easy to integrate and has good customer support. If your targeted audience is regional then you should probably look for a local alternative.

Tarun Mangukiya

Co-Founder in Information Technology at Iconscout (1-10 employees)

Vetted Review

1 year of experience

View profile

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Paddle Review

Rating: 10 out of 10

Incentivized

June 14, 2018

Use Cases and Deployment Scope

Pros

Super easy to implement SDKs across supported platforms that support modern interface paradigms.
Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).

Cons

Analytics could support more flexible analysis of reported data and better custom events.
More customization of the drop in purchase UI on the web without the need for a full custom site integration.
Sometimes communication from their front line support staff has gone to the wrong address.

Likelihood to Recommend

Ben Lachman

Principal in Engineering at Potential Labs (1-10 employees)

Vetted Review

3 years of experience

View profile