PayPal Zettle

Score7.5 out of 10

55 Reviews and Ratings

What is PayPal Zettle?

PayPal Zettle (formerly PayPal Here) is a POS and payment processing system that includes either a mobile card reader or a chip reader (hardware), and is powered by the mobile PayPal Here app. Admins can add up to 1,000 users per account, and the app also includes invoicing, reporting, and inventory management features.
The pricing structure for payment processing is:
2.7% per US card swipe.
3.5% + $0.15 to key in cards.
2.9% + $0.30 to invoice.
1% for cross-border transfers.

Categories & Use Cases

William Stewart View profile

Owner in Corporate at LI Toy & Game (1-10 employees employees)

Use Cases and Deployment Scope

I needed a POS solution that would integrate with our Big Commerce eCommerce platform to make my life easier as far as managing inventory that I sell both in-store and online. I also did not want to spend a lot on this solution since in-store sales are not as strong as they used to be. The hardware was inexpensive and offers everything I need: POS system that integrates easily, cash drawer, thermal printer, card reader, and barcode scanner. The POS is iPad based, and works very well.

Pros

Integration with eCommerce platforms
Ease of use
Low card processing costs
Low hardware cost
Speed of transaction processing
Speed of accessing funds

Cons

Documentation
Cannot use HTML for creating description

Most Important Features

Low Cost
eCommerce integration
Speed
low processing charges

Return on Investment

Has made my job a lot easier while lowing card processing costs.
Quick access to funds, they are in the account immediately.
I can use my PayPal debit to access the funds immediately or I can transfer them to my bank.

Usability

Alternatives Considered

Square POS

Other Software Used

Adobe PhotoShop, Sellbrite

Verified User

Manager in Sales (1-10 employees employees)

Use Cases and Deployment Scope

Paypal Zettle is great POS option that makes it easy to process payments wherever and whenever. We needed a POS option that ties into our online eCommerce site, BigCommerce. Makes it easy to track and update inventory when items are sold. The system is very easy to use and setup.

Pros

Ease of use
Low cost hardware
Easy to setup and get started
Funds available right away

Cons

Documentation
Rates are slightly higher than our ecommerce credit card processor
Connection sometimes fails

Most Important Features

Security - quick login with FaceID
Ease of use
User friendly

Return on Investment

Increased revenue by taking card payments in person
Increased AOV
Slightly higher fees than regular card processors which can result in lower profits

Usability

Alternatives Considered

Square POS and Stripe

Other Software Used

Stripe Payments, Square POS, BigCommerce

J Rio Fultz View profile

CEO in Information Technology at HarleeQs Hookah (1-10 employees employees)

Use Cases and Deployment Scope

We used the PayPal Zettle solution as the upgrade to Paypal Here. Prior to that we were users of Square POS solution for our hookah business. PayPal Zettle has allowed our business to scale and keep compliant in a regulated environment. We have handled anything from 300 - 1000 transactions and needed a scalable solution as our business has expanded.

Pros

Payment options including Apple Pay and Google Pay
Simple Menu updates
The ability to update taxes easily
The ability to send receipts electronically

Cons

Reporting Capabilities
Integrations Points with other solutions
Time Tracking functionality by employee

Return on Investment

ROI was fair given the nature of our business
Reporting and integration improvements would greaten the user experience
More advanced admin features would be ideal as companies scale.

Usability

Alternatives Considered

Venmo for Business, Toast Point of Sale and Clover

Other Software Used

Connecteam, QuickBooks Online

Verified User

Employee in Social Media (11-50 employees employees)

Use Cases and Deployment Scope

We run a non-profit bulk food store with our ministry, and have an online store. We use PayPal Zettle as our payment processor to conect to our POS system. I love that everything speaks to one another and that prices are automatically updated between the website and store POS.

Pros

It is a trustworthy platform, so customers feel comfortable using it.
I love how PayPal Zettle connects to our store and makes taking payments easy.
I love how Paypal Zettle takes multiple forms of credit card and is universal for our customers.

Cons

The fees are a little bit high, although all POS and payment systems do charge fees.
Sometimes signing in and getting things to connect through our web store can be a challenge. It is great once it is set up but downloading plug ins and setting up initially is a challenge.
We have in-store pick up items that customers pay for at pick up and shipped items which customers pay for through the PayPal Zettle portal at checkout. This was very confusing to set up. I wish there was an easier way to mark items as payment upfront and payment later.

Return on Investment

It has increased online orders. We are up over 3x's as many orders this Christmas season as opposed to last season.
We have gotten more returning customers with our current POS system and payment processing.

Usability

Alternatives Considered

StoreLIVE! and WooCommerce

Other Software Used

WooCommerce, StoreLIVE!, WordPress

Tara Brueske View profile

Vocal Workshops and entertainment at Tara Brueske (1-10 employees employees)

Use Cases and Deployment Scope

I use it for both payment from a vendor where I perform and also to sell merchandise to customers. It's been wonderful to be able to offer a way for a customer to pay me without cash. Also, for businesses that hire me, they can pay with a credit card versus going through a lengthy process of invoicing, then sending a check and more. It has saved me time and has saved them time as well. It's easy to access on my phone so I don't even need the card reader anymore. I'm so glad that I have this option as it has increased sales for me.

Pros

Ease of use
It's immediate that I receive my payment
I can use it with a phone
I can use it with or without a card reader

Cons

If you only have an option of sliding a credit card through a card reader, it can keep showing errors
It would be nice to have a ready made receipt available to email the customer after purchase
Sometimes it's hard to know where to put the actual person or company name when they buy

Most Important Features

I love the facial id instead of having to remember my password to log in
I love that I can do it on my phone
I like that I can punch in a credit card's number instead of sliding with a card reader
I like it's user friendly

Return on Investment

It's had a positive impact as I wouldn't be able to make some cd sales without it
It's been a positive thing to offer a business a way to pay me with a credit card
It's allowed me to make more money

Alternatives Considered

Stripe

Other Software Used

Stripe, Zapier, Calendly