In my experience, Good product, but poor customer service
Use Cases and Deployment Scope
Pearson Revel is a part of my classroom instruction. It grants students eBook access and facilitates reading of the textbook. As a typical online homework platform, it aims to streamline my teaching. Primarily, I leverage it for assigning reading tasks with the objective to to optimize student engagement and comprehension of the textbook materials.
Pros
- Ease of assigning reading
- Ease of tracking level of student engagement
- Ease of use for instructors
Cons
- Lacks the ability to adjust reading assignment (i.e. how many concepts I can pick and choose for each chapter)
- Lacks adaptability to student's mastery of the chapter materials. It's just a reading app.
- Integration with Canvas is not as streamline as other comparable products such as McGraw-Hill Connect. It needs to use an access code for pairing while Connect doesn't require it which is more streamline.
Likelihood to Recommend
In my opinion, Pearson Revel isn't a bad product. It works as intended. However, the customer service at Pearson Revel is very poor (at least based on my personal experience. Others may have better success with their customer services). I tried to contact the Pearson representative numerous times via email and phone calls to set up Pearson Revel for my class. In my experience, the representative never returned my emails or phone calls. I am very disappointed by their lack of customer support.
