CommUnity by Personify Reviews & Insights

Score10 out of 10

5 Reviews and Ratings

Community insights

TrustRadius Insights for CommUnity by Personify are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Valuable Resource: Users have found the website to be a valuable resource for researching and comparing different products in the market. It has been described as a one-stop shop for gathering information and making informed purchasing decisions.

Easy-to-use Product Configuration: Some reviewers have appreciated the product's ease of use and reliability in configuring and creating lists for campaign targeting. They mentioned that the created lists were easy to migrate and use for marketing purposes.

Customization Options: The software offers extensive customization options, allowing users to easily personalize its appearance using CSS and HTML. This flexibility enables them to align the software with their organization's branding.

CommUnity by Personify Reviews

3 Reviews

Small World, Big Impact

Rating: 10 out of 10

December 3, 2013

Pros

Design of your community through the admin panel is very easy to pick up. Drag and drop functionality on the site admin allows you to make quick changes to your community on the fly. Easy to modify the look and feel of the site and keep pace with the changing needs of our membership.
The platform is updated on an ongoing basis with new exciting functionality added with each release.
The mobile version of the platform is very easy to use and looks great on all devices and operating systems.
Feedback on enhancements to the platform are taken very seriously and often suggestions from customers end up on the roadmap for the platform for future enhancements.

Cons

Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.

Likelihood to Recommend

Overall we have been very pleased with the platform and staff at Small World Labs. The improvement from our previous iterations of our community to our current Small World Labs community has been considerable. Having a dedicated staff member at Small World Labs for our community has been extremely helpful as she knows our community and our needs and we are working towards the same shared goal. Really get the personal touch from working with their staff and you can tell they are engaged and want our community to succeed as much as we do.

Todd Fuhrman

Association Management System Analyst in Marketing at AORN (51-200 employees)

Vetted Review

1 year of experience

Integrity, Competence, Reliability

Rating: 10 out of 10

July 25, 2013

Pros

A flexible, configurable platform that can be managed and updated without a requirement for technical skills.
Drag and drop, point and click update site administration.
A platform that is updated frequently with new features and capabilities (about once a month).
A broad, comprehensive feature set.
A platform that works in multiple languages.
Consulting before and during development phase. Ongoing consulting and strategic planning after product launch.
Product roadmapping is clear and well thought out. Good communication about what is coming and how it can be used in our community.
Senior management is very accessible and knowledgeable about the product and the industry. Attends and contributes to strategy conversations.

Cons

Not much to say in this section. Anything that the product doesn't currently do is quickly identified and prioritized appropriately on their road map.
Chat room functionality doesn't exist yet, but has been placed on roadmap.
Instant messaging between users doesn't exist yet, but is roadmapped.
We're unable to run a couple of specific reports, based on what's available in the reporting tool. There's a workaround that our community administrator can perform that is a little more time consuming.

Likelihood to Recommend

You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong support and services team that works collaboratively with us to make sure we are always getting what we need. They provide 24x7 emergency support, online ticket support, email support, a client community, and the ability to call and talk to the same account manager or community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.

Jeffrey Montegut

Manager, Digital Platforms in Marketing at American Cancer Society (1001-5000 employees)

Vetted Review

1 year of experience

Great Product, Even Better Organization

Rating: 10 out of 10

July 14, 2013

Pros

It's easy to use. The admin panel has a number of drag and drop options to modify the experience
Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.

Cons

If I were to nitpick, I'd say that you have to pay attention. Small World Labs adds new features monthly so you need to keep up to speed with what is available or you won't add something you have access to. I get updates on new features and can read about them in their client community, but you do need to pay attention.

Likelihood to Recommend

It's a great overall product and organization. In my opinion, the people at an organization are just as important, or more important, than the product (but I'm in the membership business). The Small World Labs team takes an interest in our success and it shows.

Dean Alban

Director of Membership Services in Marketing at Scottish Rite Freemasonry (201-500 employees)

Vetted Review

5 years of experience

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Integrity, Competence, Reliability

Rating: 10 out of 10

July 25, 2013

Pros

A flexible, configurable platform that can be managed and updated without a requirement for technical skills.
Drag and drop, point and click update site administration.
A platform that is updated frequently with new features and capabilities (about once a month).
A broad, comprehensive feature set.
A platform that works in multiple languages.
Consulting before and during development phase. Ongoing consulting and strategic planning after product launch.
Product roadmapping is clear and well thought out. Good communication about what is coming and how it can be used in our community.
Senior management is very accessible and knowledgeable about the product and the industry. Attends and contributes to strategy conversations.

Cons

Not much to say in this section. Anything that the product doesn't currently do is quickly identified and prioritized appropriately on their road map.
Chat room functionality doesn't exist yet, but has been placed on roadmap.
Instant messaging between users doesn't exist yet, but is roadmapped.
We're unable to run a couple of specific reports, based on what's available in the reporting tool. There's a workaround that our community administrator can perform that is a little more time consuming.

Likelihood to Recommend

Jeffrey Montegut

Manager, Digital Platforms in Marketing at American Cancer Society (1001-5000 employees)

Vetted Review

1 year of experience